TypeFampiofanana any am-pianarana
Time3 Days
REGISTER
ITIL mpikarakara

FAMPIANARANA SY FAMPANDROSOANA ny mpampianatra ITIL

Description

Mpihaino sy fitsipika

Course Outline

Fandaharana & Fees

Certification

Fiofanana momba ny traikefa ITIL

kosa ITIL® Foundation mifantoka amin'ny 'inona' ary 'nahoana', ITIL® Practitioner dia maneho ny 'fomba' hanombohana ny rafitra ITIL ® ary hampifanaraka azy amin'ny toe-javatra andavanandro sy ny andraikiny isan'andro, manome ny olona matoky kokoa ny fahaizan'izy ireo manangana sy mandray anjara amin'ny hetsika ITSM.

Ny ITIL® Practitioner dia manome tari-dalana azo ampiharina mba hanohanana ny tanjon'ny orinasa, hampivelatra ny fahaiza-manao ilaina hampiharana ireo hevitra ITIL® ao amin'ny fikambanana ary hiantoka ny sanda ara-barotra amin'ny alalan'ny fampiasana serivisy ho an'ny tanjona sy ho ampiasaina. Mandritra izany fotoana izany, ny fahatakarana sy ny kalitao dia manome fahatokisana mpitantana Efa vonona ny hanomboka hanomboka sy hahomby amin'ny fanatanterahana ny ezaka fanatsarana ilaina. ITIL® Practitioner dia mifantoka amin'ny fomba fanao amin'ny fanatsarana ny fanompoana (CSI) ho toy ny fomba hananganana hetsika fanatsarana.

ITIL® Practitioner dia mirakitra ihany koa ireo sehatra telo manan-danja amin'ny fahombiazan'ny hetsika fanatsarana:

  • Fanamafisana ny fanovana ataon'ny orinasa;
  • Communication;
  • Mora sy metatra.

The ITIL mpikarakara guidance follows 9 Guiding Principles:

  • Mifantoha amin'ny sanda
  • Design for experience
  • Manomboka amin'ny toerana misy anao
  • Miasà masina
  • Progress iteratively
  • Tandremo mivantana
  • Aoka ianao ho mangarahara
  • miara-miasa
  • Ataovy tsotra izany.

Ny ITIL® Practitioner dia tsy manolo ny fepetra ITIL misy. Mifameno izy io, ary mifanaraka tsara amin'ny rafitra ITIL amin'izao fotoana izao. ITIL Fandidiana dia tsy fepetra amin'ny fepetran'ny ITIL Intermediate Level.

tanjona

Rehefa vita ny fanatanterahana ireo mari-pahaizana teorika sy fanadinana mifandraika amin'ity mari-pamantarana ity, dia afaka manantena ny ho afaka ny:

  • Ampiasao ireo tetik'asa fitantanana IT amin'ny serivisy izay mpamily lehibe amin'ny fanatsarana ny fanompoana;
  • Ampiharo ireo toro lalana hitarika ireo fitsipika amin'ny tontolo misy tontolo tena izy;
  • Ampiharo ny fomba fiasa CSI hanatsara ny fitantanana eo amin'ny sehatra iray eo amin'ny fandaminana;
  • Ampiasao ny fitomboana sy ny môtika mba hanamorana ny fanatsarana ny fanompoana hatrany;
  • Mahaiza mifampiresaka tsara mba hanamorana ny fanatsarana ny fanompoana hatrany;
  • Ampiasao ny fitantanana ny fiovan'ny toetr'andro mba hanohanana ny fanatsarana ny asa fanompoana;

natao Audience

IT matihanina, mpiasa mpanampy IT, injeniera fampahafantarana, tetikasa ary manampahaizana ara-barotra, mpikambana ao amin'ny ekipa IT mandray anjara amin'ny fanomezana ny serivisy IT

zavatra takiana alohan'ny

Ny fototra fototra v3 mitovy, v3 na 2011 dia fepetra takiana.

Course Outline

Fandraisana fanapahan-kevitra momba ny serivisy

  • Adopt and adapt
  • VOCR: ny sandany, ny vokatra, ny vola, ary ny loza

Fitsipika mitarika

  • Mifantoha amin'ny sanda
  • Design for experience
  • Manomboka amin'ny toerana misy anao
  • Miasà masina
  • Progress iteratively
  • Tandremo mivantana
  • Aoka ianao ho mangarahara
  • miara-miasa
  • Ataovy tsotra izany

Fanatsarana ny fanompoana

  • Inona ilay fahitana?
  • Aiza isika izao?
  • Aiza no tiantsika hatao?
  • Ahoana no ahatongavantsika any?
  • Ahoana no ahafantarantsika fa efa tonga isika?
  • Ahoana no ahafahantsika mitazona ny firoboroboana?

Fitantanana ny fanovana ara-drafitra (OCM)

  • Inona ny OCM?
  • Loharanom-paharetana
  • Ny fifindran'ny olona
  • Ny fitantanana ny mpanohana
  • Fitantanam-pitondrana
  • Fitantanana ny fanoherana
  • fanamafisana

Metrics sy Measurements

  • CSF sy KPIs
  • Ny kasikety sy ny ambaratonga metrique
  • Sokajy metika
  • fanombanana
    tatitra

Communication

  • Ireo olana vokatry ny fifandraisana mahantra
  • Tombontsoa amin'ny fifandraisana tsara
  • Tena ilaina ny fifandraisana
  • Ireo fitsipika mifandraika
  • Ireo karazana fifandraisana

Fampiofanana ho avy

Desambra 2018

15
Desambra 2018

Gurgaon,

B 100 A, tanàn-dehiben'i 1, Tranon'ny Signature,

Gurgaon,

Haryana

122001

India


+ Google Map

ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

Fantaro bebe kokoa »

22
Desambra 2018

Gurgaon,

B 100 A, tanàn-dehiben'i 1, Tranon'ny Signature,

Gurgaon,

Haryana

122001

India


+ Google Map

ITIL Intermediate Service Transition (ST – 22nd December 2018)

FAMPANDROSOANA IREO FANOMPOANA

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Fantaro bebe kokoa »

Manorata aminay info@itstechschool.com ary mifandraisa aminay amin'ny + 91-9870480053 amin'ny vidin'ny fandaharam-potoana & fandefasana mari-trano, fandaharam-potoana & toerana

Alefaso aminay ny fanontaniana

Ho fanampim-panazavana bebe kokoa Mifandraisa aminay.

ITIL Practitioner Training in Gurgaon | ITIL Practitioner Training Institute in Gurgaon

Innovative Technology solutions provides and the only training company in Gurgaon who provides class room training on ITIL Practitioner as per the customer requirement. Our training programs is specially designed for professionals or fresher’s to get placements in MNCs. Innovative Technology solutions is delivering major of IT trainings in Gurgaon and ITIL Practitioner Training is one of the most demanded training. ITS offers hands on practical knowledge / practical implementation on live projects and will ensure to understand or learn the in-depth knowledge on ITIL Practitioner from our ITIL Practitioner Training. Our Fampiofanana momba ny traikefa ITIL any Gurgaon is conducted by specialist working certified corporate trainers and professionals having real time implementation experience on ITIL Practitioner.

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