ISO 20000 mo nga Whakangungu Whakangungu Arotake & Tiwhikete
Te Kairongo me nga Whakaritenga
ISO 20000 mo nga akoranga whakangungu a te Tari Arotake
Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
Ko te tiwhikete ISO / IEC20000 ka whakawhiwhia i muri i nga taatai i whakahaerea e nga Kamupene Tiwhikete kua rēhitatia, e whakarite ana he whakaaro, he whakamahinga, he whakahaere hoki i tetahi ratonga Whakahaere Ratonga IT i runga i nga whakaritenga o te paerewa.Ko te kaupapa o te ISO / IEC 20000 Auditor course he ki te whakarato i te tino maamaatanga mo te ITSM i te nuinga o te waa me te mohio ki nga ihirangi me nga whakaritenga o te paerewa ISO / IEC 20000 kia taea ai te whakahaere i nga taipitopito mo te paerewa.
Ka hipoki te akoranga i te putanga tuarua o te paerewa (ISO / IEC 20000-1: 2011) ka whakakore, ka whakakapi i te putanga tuatahi (ISO / IEC 20000-1: 2005).
Ko etahi o nga tino rereketanga e whai ake nei:
- tata atu ki te ISO 9001
- tata atu ki te ISO / IEC 27001
- te huringa o nga kupu hei whakaatu i te whakamahinga o te ao
- te whakamarama o nga whakaritenga mo te whakahaere o nga tukanga e whakahaerehia ana e etahi atu waahanga
- te whakamarama o nga whakaritenga mo te tautuhi i te horopaki o te SMS
- te whakamarama e whai ana te tikanga PDCA ki te SMS, tae atu ki nga whakahaere whakahaere ratonga, me nga ratonga
- te whakatairanga i nga whakaritenga hou mo te hoahoa me te whakawhiti o nga ratonga hou hou
Ko nga akonga i uru mai ki tenei akoranga kua rite ki te pai ki te tango i te whakamatautau tiwhikete ISO / IEC 20000 Auditor.
Objectives of ISO 20000 for Auditors
I te mutunga o tenei akoranga ka taea e te akonga te mohio ki nga tikanga o te ITSM me nga whakaritenga o te paerewa ISO / IEC 20000, me pehea e whakamahia ana i roto i te whakahaere whakahaere ratonga IT ritenga, me ngaa waahanga matua o te Kaupapa Tiwhikete.
Ko te tikanga, ka mohio te akonga:
- Ko te papamuri ki ISO / IEC 20000
- Ko te kohinga me te kaupapa o nga waahanga 1, 2, 3 me 5 o ISO / IEC 20000 me pehea e taea ai te whakamahi i enei wa i te tirotiro me te tiwhikete
- Ko nga kupu matua me nga whakamahinga i whakamahia
- Kaupapa Matua ITSM
- Ko te hanganga me te whakamahinga o ISO / IEC 20000-1
- Ko nga whakaritenga o ISO / IEC 20000-1
- Nga whakaritenga whakaritenga mo te whakaritenga me te hanganga
- Ko te kaupapa o te arotake-a-roto me waho, ta ratou mahi me nga kupu e whai ake nei
- Ko te mahi o te tiwhikete APMG
- Ko te hononga ki nga whakaritenga pai me nga paerewa e pa ana - tino ITIL®, ISO 9001 me ISO / IEC 27001
Intended Audience for ISO 20000 for Auditors Course
- Ko nga kaiwhakahaere o-roto me nga kaiwhakaako tohunga i te Whakahaere Ratonga
- Ko nga kaitautoko e hiahia ana ki te whakahaere me te arahi i nga Whakahaere Tiwhikete Whakahaere Ratonga (SMS)
- Ko nga kaiwhakahaere o te kaupapa, ko nga kaitohutohu e hiahia ana ki te whakahaere i te tukanga arotake SMS
- Ko nga tangata takitahi e whakahaere ana i te ratonga hangarau hangarau korero i roto i te whakahaere
- Ko nga tohunga mohio e hiahia ana ki te whakarite mo te mahi tirotiro a SMS.
Prerequisites for ISO 20000 for Auditors Certification
He maatauranga matatau mo ISO / IEC 20000 me te matauranga matawhānui o nga mahinga kaute.
Mo te maha atu o nga korero ka whakapiri mai ki a maatau.
ISO 20000 for Auditors Training in Gurgaon | ISO 20000 for Auditors Training Institute in Gurgaon
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