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Ngā Takahanga Ka Ū

  1. 20533 Implementing Microsoft Azure Infrastructure Solutions (15th December 2018)

    December 15 @ 9:00 am - December 29 @ 6:00 pm
  2. ITIL Intermediate Service Transition (ST – 22nd December 2018)

    December 22 @ 9:00 am - December 23 @ 6:00 pm
ITIL V3 INTERMEDIATE OSA (TE WHAKARANGA ME TE ANALYSIS)

ITIL v3 Intermediate OSA (Tautoko Mahi me te Whakahaere) Whakaakoranga Akoranga me te Tiwhikete

Whakaahuatanga

Te Kairongo me nga Whakaritenga

Whakaritenga Whakangungu

Apiti me nga utu

Tiwhikete

ITIL V3 Maatauranga Akoranga Akoranga OSA

te ITIL® 2011 Ko te Tohu Whakamutunga: Te Tautoko Mahi me te Whakaaetanga (OSA) Ko te Tiwhikete he tohu tohu-kore engari he wahi hoki o te ITIL® Intermediate Ko te kaha o te kaha, me tetahi o nga mahinga e arata'i ana ki te Tiwhikete ITIL® Tiwhikete Whakahaere Ipurangi. Ko te kaupapa o tenei kaupapa whakangungu me te tiwhikete ko te tuku i te matauranga ki nga mahi ahumahi i roto i nga whakahaere ratonga i tuhia i roto i nga tuhinga matua ITIL® Service Lifecycle. Ko te ITIL® Tiwhikete i roto i te Whakahaere Whakamahinga me te Whakaaetanga he mea kia taea ai e nga kaipupuri o te tiwhikete te whakamahi i nga mahi OSA i roto i te whakataunga me te tautoko o te Ratonga Whakahaere Ora.

Intended Audience for ITIL V3 Intermediate OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Kaiwhakahaere Mana
  • Kaiwhakahaere Tūemi
  • Huri Kaiwhakahaere
  • Kaiwhakahaere Haumaru
  • Tautoko tono
  • Kaiwhakahaere Whakahaere IT
  • Whakahaere Whatunga me te Mahi
  • Tautoko whatunga
  • Kaiwhakahaere Pakihi Pakihi
  • Kaiwhakahaere Haumarutanga
  • Kaiwhakahaere Pakihi Ratonga
  • Kaihoko Kaiwhakahaere Hononga.
hiahiatanga
Ko nga kaitono e hiahia ana kia whakaakona, kia whakawakia hoki mo tenei tohu kua paa i mua i te Tiwhikete Tiwhikete ITIL i roto i te Whakahaere Ratonga IT me tuhia hei whakaaturanga whakaatu mo te whakauru
Ka taea hoki nga kaitono e mau ana i nga tohu ITIL e whai ake nei, me nga taunakitanga rite ano:
• I mua i te ITIL (V2) Foundation me te Bridge Bridge
• Tono Tiwhikete ITIL i roto i te Whakahaere Ratonga IT (whakatutukihia e te Kaiwhakahaere Ratonga, Kaiwhakahaere Whakangungu).
E taunaki ana kia kii nga kaitono:
• Ka whakaatu i te waahi ki nga kupu IT me te mohio i te Whakaaetanga Mahi me te Whakaaetanga i roto i te horopaki o ta ratou ake taiao pakihi
• Me whai wheako ki te mahi i roto i te ratonga whakahaere ratonga i roto i te taiao ratonga ratonga, me te kawenga mo tetahi o nga waahanga whakahaere e whai ake nei:
• Te whakahaere tukanga
• Te tukanga whakahaere taiao
• Te tono tukatuka
• Te tukanga whakahaere raru
• Te tukanga whakahaere uru
• Tepuhi Ratonga
• Te whakahaere hangarau
• Te whakahaere whakahaere IT
• Te whakahaere tono
.
I mua i te haere ki te whakangungu mo te tiwhikete ka tino taunakitia hoki kia taatau nga kaitono i nga tuhinga matua ITIL Ratonga Ratonga Lifecycle, me te mea, ko te ITIL Service Operation publication

Whakaritenga Whakangungu

  • Ko te uara ki te pakihi o nga mahi OSA me pehea nga mahi a OSA e tautoko ana i te Ratonga Ora Ora
  • Te Whakaritea Mahi Mahi
  • He pehea te taunekeneke o nga tukanga i roto i te OSA me etahi atu tukanga Ratonga Ratonga Ora
  • Me pehea te whakamahi me te ine i nga tukanga OSA, nga mahi me nga mahi hei whakatutuki i te hiranga mahi
  • Ko te hiranga o te haumarutanga IT me ona takoha ki te OSA
  • Te maatau ki te hangarau me te whakamahinga whakatinanatanga e pa ana ki te OSA
  • Ko nga wero, ko nga mea angitu angitu (CSFs) me nga raruraru e hono ana ki te OSA
  • Te tino arotahi ki nga tukanga me nga mahi e uru ana ki:
    • Ko te whakahaeretanga o te tukanga, e whakaatu ana i nga putanga e kitea ana he mea nui mo te Whakahaere Whakahaere Whakahaere IT ranei te tuku i te ratonga IT
    • Ko te Whakaaetanga Tangata, kei te kaha ki te kawe i nga ratonga ki nga mahi noa i te wa e taea ai, i runga hoki i nga taumata ratonga whakaae
    • Tono Whakaaetanga, ka whakatutuki i te tono ki te whakarato wawe me te whai hua ki nga ratonga paerewa hei whakapai ake i te hua pakihi, ko te kounga o nga ratonga pakihi me nga hua
    • Te Whakahaere Raru, te ārai i ngā raruraru me nga raruraru e tupu mai ana, me te whakakore i nga mea e tupu tonu ana, me te whakaiti i te pānga o nga raruraru kaore e taea te aukati
    • Ko te whakahaere i nga huarahi, ka whakawhiwhia ki nga kaiwhakamahi whakaaetia te tika ki te whakamahi i te ratonga
      te ārai i te uru ki ngā kaiwhakamahi kāore i whakaaetia.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Te whakarite mo te Mahi Ratonga e whakaatu ana i nga mahi me nga mahi hei mahi i roto i te Ratonga Ratonga me te Tautoko mai i te Ratonga Ratonga, Te Whakahaere Hangarau, Te Whakahaere Whakahaere Whaiato, me te Whakahaere Whakamahinga.
Aratau TukungawāhiTe roa o te akorangaWhakauru
Te whakangungu i te akomanga Gurgaon 2 DaysWhakauru Naianei

Te whakangungu hou

Hakihea 2018

22
Hakihea 2018

Gurgaon,

B 100 A, 1 o te taone o te tonga, tata ana ki te Tohu Waitohu,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-KAUPAPA KAUPAPA

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

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