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ITIL V3 OSA INTERMEDJA (SOSTENN OPERAZZJONALI U ANALIŻI)

ITIL v3 Kors ta 'taħriġ u Ċertifikazzjoni tal-OSA Intermedju (Appoġġ Operattiv u Analiżi)

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Ċertifikazzjoni

ITIL v3 Ħarsa ġenerali tal-Kors ta 'Taħriġ Intermedju OSA

il ITIL® 2011 Kwalifika Intermedja: Ċertifikat ta 'Appoġġ u Analiżi Operattiva (OSA) huwa kwalifika awtonoma iżda huwa wkoll parti mill- ITIL® Intermedju Fluss tal-kapaċità, u wieħed mill-moduli li jwassal għaċ-Ċertifikat Espert ITIL® fl-IT Service Management. L-iskop ta 'dan il-modulu u ċertifikat tat-taħriġ huwa li jagħti għarfien dwar il-prattiċi tal-industrija fil-ġestjoni tas-servizz kif iddokumentat fil-pubblikazzjonijiet ċentrali tal-ITIL® Lifecycle Service. Iċ-Ċertifikat ITIL ® fl-Appoġġ u l-Analiżi Operattiva huwa maħsub biex jippermetti lid-detenturi taċ-ċertifikat li japplikaw prassi OSA fir-riżoluzzjoni u l-appoġġ taċ-Ċiklu tal-Ħajja tal-Ġestjoni tas-Servizz.

Intended Audience for ITIL v3 Intermedju OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Maniġer tal-Kapaċità
  • Manager ta 'Disponibbiltà
  • Bidla Manager
  • Amministratur tas-Sigurtà
  • Appoġġ għal Applikazzjonijiet
  • IT Operations Manager
  • Kontroll u Operazzjoni tan-Netwerk
  • Appoġġ għan-Netwerk
  • Manutenzjoni tan-Negozju Manager
  • Sigurtà Manager
  • Maniġer tal-Portafoll tas-Servizz
  • Maniġer tar-Relazzjonijiet tal-Fornituri.
Prerekwiżiti
Il-kandidati li jixtiequ jiġu mħarrġa u eżaminati għal din il-kwalifika għandhom diġà jkollhom iċ-Ċertifikat tal-Fondazzjoni ITIL fl-IT Service Management li għandha tiġi ppreżentata bħala evidenza dokumentarja biex tinkiseb l-ammissjoni
Il-kandidati li għandhom il-kwalifiki ta 'ITIL li ġejjin huma wkoll eliġibbli, u evidenza simili tkun meħtieġa:
• Fondazzjoni ITIL preċedenti (V2) flimkien ma 'Fondazzjoni Bridge
• Ċertifikat ta 'Espert ITIL fil-Ġestjoni tas-Servizz tal-IT (miksub permezz ta' Maniġer tas-Servizz jew rotot li jgħaqqdu l-Prattikanti).
Huwa rakkomandat li l-kandidati:
• Jista 'juri l-familjarità mat-terminoloġija tal-IT u jifhem Appoġġ Operattiv u Analiżi fil-kuntest tal-ambjent tan-negozju tagħhom stess
• Għandha esperjenza ta 'ħidma f'kapaċità ta' ġestjoni tas-servizz f'ambjent ta 'fornitur tas-servizz, b'responsabbiltà għal mill-inqas waħda mid-dixxiplini ta' ġestjoni li ġejjin:
• Proċess ta 'ġestjoni ta' avveniment
• Proċess ta 'ġestjoni ta' inċidenti
• Proċess ta 'twettiq ta' talba
• Proċess tal-ġestjoni tal-problemi
• Proċess ta 'ġestjoni ta' aċċess
• Desk tas-servizz
• Ġestjoni teknika
• Ġestjoni tal-operazzjonijiet tal-IT
• Ġestjoni ta 'l-applikazzjoni
.
Qabel ma tattendi taħriġ għaċ-ċertifikazzjoni, huwa rrakkomandat ħafna li l-kandidati jaqraw il-pubblikazzjonijiet ewlenin tal-ITIL Service Lifecycle u, b'mod partikolari, il-pubblikazzjoni ITIL Service Operation

Deskrizzjoni tal-Kors

  • Il-valur għan-negozju tal-attivitajiet tal-OSA u kif l-attivitajiet tal-OSA jappoġġaw iċ-Ċiklu tal-Ħajja tas-Servizz
  • Ottimizzazzjoni tas-Servizz Operazzjoni prestazzjoni
  • Kif il-proċessi fl-OSA jinteraġixxu ma 'proċessi oħra ta' Lifecycle tas-Servizz
  • Kif tuża u tkejjel il-proċessi, l-attivitajiet u l-funzjonijiet tal-OSA biex tikseb l-eċċellenza operattiva
  • L-importanza tas-sigurtà tal-IT u l-kontribuzzjonijiet tagħha lill-OSA
  • Nifhmu t-teknoloġija u l-konsiderazzjonijiet ta 'implimentazzjoni madwar l-OSA
  • L-isfidi, il-fatturi ta 'suċċess kritiċi (CSFs) u r-riskji assoċjati mal-OSA
  • Enfasi speċifika fuq il-proċessi u r-rwoli inklużi:
    • Ġestjoni ta 'avvenimenti, tiddefinixxi okkorrenzi ta' sinifikat li jistgħu jinstabu għall-Ġestjoni tal-Infrastruttura tal-IT jew il-kunsinna ta 'servizz tal-IT
    • Ġestjoni ta 'Inċidenti, għandu l-kapaċità li jġib is-servizzi lura għall-operazzjonijiet normali kemm jista' jkun malajr u skond il-livelli tas-servizz miftiehma
    • It-Talba Twettaq, tissodisfa talba li tipprovdi aċċess rapidu u effettiv għal servizzi standard biex tittejjeb il-produttività tan-negozju jew il-kwalità tas-servizzi u l-prodotti tan-negozju
    • Immaniġġjar tal-Problemi, jipprevjeni problemi u inċidenti milli jiġru, jelimina inċidenti rikorrenti u jimminimizza l-impatt ta 'inċidenti li ma jistgħux jiġu evitati
    • Il-ġestjoni tal-aċċess tagħti lill-utenti awtorizzati d-dritt li jużaw servizz filwaqt li
      prevenzjoni ta 'aċċess għal utenti mhux awtorizzati.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Organizzazzjoni għal Operazzjoni tas-Servizz li tiddeskrivi r-rwoli u l-funzjonijiet li għandhom jitwettqu fl-Operazzjoni u Appoġġ tas-Servizz bħal Service Desk, Ġestjoni Teknika, Ġestjoni ta 'Operazzjonijiet ta' IT u Ġestjoni ta 'Applikazzjoni.
Modalità ta 'KunsinnapostTul tal-KorsEnroll
Taħriġ fil-Klassi Gurgaon 2 JiemEnroll Now

Taħriġ li Jmiss

diċembru 2018

22
diċembru 2018

Gurgaon,

B 100 A, il-belt tan-Nofsinhar 1, Firxiet Qarib tal-Firma,

Gurgaon,

Haryana

122001

Indja


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ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-TRANSIZZJONI TA 'SERVIZZ INTERMEDJU

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

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