TypeClassroom Training
REGISTREREN
ISO 20000 PRACTITIONER

ISO 20000 Practitioner-cursus en certificering

Omschrijving

Publiek & Vereisten

certificaat

ISO 20000 Practitioner-cursus

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place. Based on processes, ISO / IEC20000 is an internationally recognized standard for IT Service Management specificeert vereisten voor de serviceprovider om een ​​sms te plannen, vast te stellen, uit te voeren, te beheren, te bewaken, te controleren, te onderhouden en te verbeteren. De vereisten omvatten het ontwerp, de transitie, levering en verbetering van services om te voldoen aan overeengekomen servicevereisten.

ISO / IEC20000-certificering is awarded after audits conducted by Registered Certification Bodies, which ensure that a service provider designs, implements and manages an IT Service Management system in line with the requirements of the standard.

This course provides sufficient understanding of ISO/IEC 20000 and its application to be able to analyze and apply the gained knowledge to a range of activities that would support organizations in conforming to the requirements of Part 1, and achieving and retaining ISO/IEC 20000 certification.

De cursus behandelt de tweede editie van de standaard (ISO / IEC 20000-1: 2011) die de eerste editie (ISO / IEC 20000-1: 2005) annuleert en vervangt.

Enkele van de belangrijkste verschillen zijn als volgt:

  • nauwere afstemming op ISO 9001
  • nauwere afstemming op ISO / IEC 27001
  • verandering van terminologie om internationaal gebruik te weerspiegelen
  • verduidelijking van de vereisten voor het beheer van processen die door andere partijen worden uitgevoerd
  • verduidelijking van de vereisten voor het definiëren van de reikwijdte van het SMS
  • verduidelijking dat de PDCA-methodologie van toepassing is op de sms, inclusief de servicemanagementprocessen en de diensten
  • introductie van nieuwe eisen voor het ontwerp en de transitie van nieuwe of gewijzigde Services

Studenten die deze cursus hebben gevolgd, zijn voldoende voorbereid om met succes de bijbehorende ISO / IEC 20000 Practitioner certificeringstest af te leggen.

Doelstellingen van ISO 20000 Practitioner Training

At the end of this course the student will be able to understand and be able to analyse and apply the content of ISO/IEC 20000 within currently certified organizations or those wishing to implement an SMS in preparation for initial certification.

Concreet zal de student in staat zijn om:

  • Het doel, gebruik en toepassing van Parts 1, 2, 3 en 5 van de standaard begrijpen
  • Assisteren en adviseren van organisaties bij het behalen van conformiteit met ISO / IEC 20000-1 en certificering
  • Begrijpen, uitleggen en adviseren over kwesties met betrekking tot toepasbaarheid, geschiktheid en reikwijdte definitie
  • Begrijp en leg uit wat de relatie is tussen ISO / IEC 20000 en best practices van ITSM voor algemeen gebruik en gerelateerde normen
  • Verklaar en pas de vereisten van Deel 1 toe
  • Verklaar het gebruik van technologie en hulpmiddelen ter ondersteuning van de implementatie en verbetering van een sms, het behalen van certificering en de voortdurende demonstratie van conformiteit met Deel 1
  • Adviseer en assisteer bij ISO / IEC 20000 certificering gereedheidsbeoordelingen
  • Maak een gap-analyse ondersteund door een verbeterings- en implementatieplan
  • Een servicebeheersplan begrijpen, maken en toepassen
  • Assisteren en adviseren van organisaties bij de implementatie van continue verbeteringsprocessen
  • Bereid organisaties voor op een ISO / IEC 20000-certificeringsaudit met behulp van de voorschriften van het APMG-certificatieschema.

Intended Audience for of ISO 20000 Practitioner Course

Deze kwalificatie is bedoeld voor professionals, managers en consultants die een sleutelrol vervullen in de productie en / of operationeel beheer van een servicebeheersysteem op basis van ISO / IEC 20000.

Prerequisites for of ISO 20000 Practitioner Certification

Deelnemers moeten een basiskennis hebben van de principes en processen van IT-servicemanagement.
The knowledge base in this area are such as those acquired in a course ITIL® Foundation or ISO / IEC 20000 Foundation.

Voor meer info vriendelijk Contacteer ons.

ISO 20000 Practitioner Training in Gurgaon | ISO 20000 Practitioner Training Institute in Gurgaon

Innovative Technology solutions provides and the only training company in Gurgaon who provides class room training on ISO 20000 Practitioner as per the customer requirement. Our training programs is specially designed for professionals or fresher’s to get placements in MNCs. Innovative Technology solutions is delivering major of IT trainings in Gurgaon and ISO 20000 Practitioner Training is one of the most demanded training. ITS offers hands on practical knowledge / practical implementation on live projects and will ensure to understand or learn the in-depth knowledge on ISO 20000 Practitioner from our ISO 20000 Practitioner Training. Our ISO 20000 Practitioner Training in Gurgaon is conducted by specialist working certified corporate trainers and professionals having real time implementation experience on ISO 20000 Practitioner.

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Our training labs are well equipped with Projector, computers, LAN with high speed internet to work on cloud. We also serve lunch for corporate.

Innovative Technology solutions is one of the best ISO 20000 Practitioner Training Institutes in Gurgaon with placement support.

Innovative Technology solution is corporate delivery training company and provide training to organizations like HCL, Colt, Kronos, BCG etc. working with MNC’s makes us capable to place our students in top MNCs across the globe.

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sectie 1Introductie en achtergrond van de ISO / IEC 20000-standaard
sectie 2ISOIEC 20000-certificatieschema
sectie 3Principes van IT-servicemanagement
sectie 4ISO / IEC 20000-1 (Deel 1) Servicebeheersysteemvereisten
sectie 5ISO / IEC 20000-2 Richtlijnen voor de toepassing van Deel 1
sectie 6Het behalen van de ISO / IEC 20000-certificering
sectie 7Toepasselijkheid, scoping en geschiktheid op basis van ISO / IEC 20000-3
sectie 8Voorbereiding op formele certificering, volledige en surveillance-audits
sectie 9Examenoefeningen en voorbereiding