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Wed 21
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ISO 20000 KWA OTHANDIZA

ISO 20000 kwa Olemba Maphunziro Ophunzirira & Zovomerezeka

Kufotokozera

Omvetsera ndi Zoperekera

chitsimikizo

ISO 20000 kwa Olemba Maphunziro Ophunzira

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

ISO / IEC20000 certification ikuperekedwa pambuyo pa kafukufuku wolembedwa ndi Registered Certification Bodies, zomwe zimatsimikizira kuti wopereka chithandizo amalinganiza, kugwiritsa ntchito ndi kuyang'anira dongosolo la IT Service Management mogwirizana ndi zofunikira za muyezo. Cholinga cha maphunziro a ISO / IEC 20000 Auditor ndi kupereka nzeru zokwanira za ITSM zambiri ndi kudziwa zomwe zilipo ndi zofunikira za muyezo wa ISO / IEC 20000 kuti athe kukachita kafukufuku wotsatila.

Maphunzirowa akuphatikiza ndondomeko yachiŵiri ya muyezo (ISO / IEC 20000-1: 2011) yomwe imaletsa ndi kusandutsa makope oyambirira (ISO / IEC 20000-1: 2005).

Zina mwa kusiyana kwakukulu ndi izi:

  • kuyang'anitsitsa kwa ISO 9001
  • kuyang'anitsitsa kwa ISO / IEC 27001
  • kusintha kwa mawu omasulira kusonyeza ntchito zamitundu yonse
  • kufotokozera zofunikira pa kayendetsedwe ka kayendetsedwe kayendetsedwe ka magulu ena
  • Kufotokozera zofunikira zowonjezera kuchuluka kwa SMS
  • Kufotokozera kuti njira ya PDCA ikugwiritsira ntchito pa SMS, kuphatikizapo njira zogwirira ntchito, ndi mautumiki
  • Kuyambitsa zofunikira zatsopano za kapangidwe ndi kusintha kwa misonkhano yatsopano kapena yosinthidwa

Ophunzira omwe apita ku sukuluyi akukonzekera bwino kuti ayambe kulandira mayeso ovomerezedwa ndi ISO / IEC 20000 Auditor.

Objectives of ISO 20000 for Auditors

Kumapeto kwa maphunziro awa wophunzira adzatha kumvetsa mfundo za ITSM komanso zofunikira za muyezo wa ISO / IEC 20000, momwe umagwiritsidwira ntchito mu bungwe la eni othandizira a IT, pamodzi ndi mfundo zazikulu za Scheme ya certification.

Mwachindunji, wophunzirayo amvetsetsa:

  • Chiyambi cha ISO / IEC 20000
  • Kukula ndi cholinga cha mbali 1, 2, 3 ndi 5 ISO / IEC 20000 komanso momwe angagwiritsire ntchito panthawi yamafukufuku ndi chizindikiritso
  • Mawu ofunika ndi matanthauzo omwe amagwiritsidwa ntchito
  • Malamulo onse a ITSM
  • Mapangidwe ndi ntchito ya ISO / IEC 20000-1
  • Zofunikira za ISO / IEC 20000-1
  • Zofunikirako ndi zofunikira zofotokozera zofunika
  • Cholinga cha kafukufuku wamkati ndi kunja, ntchito yawo ndi mawu ogwirizana
  • Ntchito ya APMG Certification
  • Chiyanjano ndi machitidwe abwino ndi miyezo yofanana - makamaka ITIL®, ISO 9001 ndi ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Ofufuza a mkati ndi aphungu a akatswiri mu Service Management
  • Ofufuza akufuna kuchita ndi kuwunika ma audenti ovomerezeka a Service Management System (SMS)
  • Maofesi a polojekiti kapena alangizi akufuna kupeza njira yowunikira ma SMS
  • Anthu omwe ali ndi udindo wothandizira zamakono zamakono mu gulu
  • Akatswiri a zaumisiri akufuna kukonzekera ntchito yowunikira SMS.

Prerequisites for ISO 20000 for Auditors Certification

Kumvetsetsa kwakukulu kwa ISO / IEC 20000 komanso kudziwa zambiri za zolembera.

Kuti mudziwe zambiri, tiuzeni mwachifundo.


Reviews




Gawo 1Mau oyamba ndi maziko kumbali
Gawo 2Mfundo zoyendetsera ntchito za IT
Gawo 3Chilolezo cha ISO / IEC 20000
Gawo 4Zokhudzana ndi muyezo wa ISO / IEC 20000
Gawo 5Momwe zipangizo zimathandizira kutsimikizira
Gawo 6Tanthauzo la munda wa chizindikiritso ndi ntchito