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ISO 20000 WOLEMBEDWA

Kuthandiza Ophunzira a ISO 20000 & Certification

Kufotokozera

Omvetsera ndi Zoperekera

chitsimikizo

Ophunzira a ISO 20000 Ophunzira

Ofufuza akufunsa kuti (mkati kapena kunja) IT Service Providers angatsimikizire kuti amatha kupereka zoyenera za utumiki ndipo ali ndi njira zoyenera zothandizira. Malinga ndi ndondomeko, ISO / IEC20000 ndizovomerezeka padziko lonse IT Service Management zomwe zimafotokozera zofunika kwa wothandizira ntchito kukonzekera, kukhazikitsa, kugwiritsa ntchito, kuyang'anira, kuyang'anira, kubwereza, kusunga ndi kusintha SMS. Zophatikizapo zikuphatikizapo kukonza, kusinthika, kubweretsa ndi kukonzanso mautumiki kuti akwaniritse zovomerezeka za utumiki.

ISO / IEC20000 certification amaperekedwa pambuyo pa kafukufuku wolembedwa ndi Registered Certification Bodies, zomwe zimatsimikizira kuti wopereka chithandizo amapanga, akugwiritsa ntchito ndi kuyang'anira dongosolo la IT Service Management mogwirizana ndi zofunikira za muyezo.

Maphunzirowa amapereka chidziwitso chokwanira cha ISO / IEC 20000 ndi ntchito yake kuti athe kufufuza ndi kugwiritsa ntchito zomwe adapeza potsata zomwe zingathandize mabungwe mogwirizana ndi zofunikira za Part 1, ndikukwaniritsa ndi kusunga chizindikiritso cha ISO / IEC 20000 .

Maphunzirowa akuphatikiza ndondomeko yachiŵiri ya muyezo (ISO / IEC 20000-1: 2011) yomwe imaletsa ndi kusandutsa makope oyambirira (ISO / IEC 20000-1: 2005).

Zina mwa kusiyana kwakukulu ndi izi:

  • kuyang'anitsitsa kwa ISO 9001
  • kuyang'anitsitsa kwa ISO / IEC 27001
  • kusintha kwa mawu omasulira kusonyeza ntchito zamitundu yonse
  • kufotokozera zofunikira pa kayendetsedwe ka kayendetsedwe kayendetsedwe ka magulu ena
  • Kufotokozera zofunikira zowonjezera kuchuluka kwa SMS
  • Kufotokozera kuti njira ya PDCA ikugwiritsira ntchito pa SMS, kuphatikizapo njira zogwirira ntchito, ndi mautumiki
  • Kuyambitsa zofunikira zatsopano za kapangidwe ndi kusintha kwa misonkhano yatsopano kapena yosinthidwa

Ophunzira omwe apita ku sukuluyi akukonzekera bwino kuti ayambe kuyeza mayeso ovomerezeka a ISO / IEC 20000.

Zolinga za Maphunziro a ISO 20000

Mapeto a maphunziro awa wophunzira adzatha kumvetsetsa ndikugwiritsa ntchito zomwe zili mu ISO / IEC 20000 mkati mwa mabungwe omwe akudziwika bwino kapena omwe akufuna kuti agwiritse ntchito SMS pokonzekera chizindikiritso choyambirira.

Mwapadera, wophunzira athe:

  • Kumvetsetsa cholinga, kugwiritsa ntchito ndi kugwiritsa ntchito zigawo 1, 2, 3 ndi 5 za chikhalidwe
  • Thandizani ndikudziwitsa mabungwe kuti apindule ndi ISO / IEC 20000-1 ndi chizindikiritso
  • Kumvetsetsa, kufotokozera ndi kulangiza pa nkhani zokhudzana ndi kuyenerera, kuyenerera komanso kufotokoza
  • Kumvetsetsa ndi kufotokoza mgwirizano pakati pa ISO / IEC 20000 ndi ITSM zomwe zimagwiritsidwa ntchito mofanana komanso zogwirizana
  • Fotokozani ndikugwiritsa ntchito zofunikira za Part 1
  • Fotokozani kugwiritsa ntchito zipangizo zamakono ndi zipangizo zothandizira kukhazikitsa ndi kukonzetsa SMS, kukwaniritsa chidziwitso ndi chiwonetsero chotsatira cha gawo 1
  • Langizani ndikuthandizani kuunika kwa ISO / IEC 20000 yokukonzekeretsa
  • Pangani ndondomeko ya kusiyana yomwe imathandizidwa ndi ndondomeko yowonjezera ndi kukhazikitsa
  • Kumvetsetsa, kulenga ndikugwiritsira ntchito ndondomeko yoyang'anira ntchito
  • Thandizani ndi kulangiza mabungwe pa kukhazikitsidwa kwa njira zopitilira zowonjezera
  • Konzani mabungwe pa kafukufuku wa certification wa ISO / IEC 20000 pogwiritsa ntchito malamulo a APMG Certification Scheme.

Intended Audience for of ISO 20000 Practitioner Course

Maphunzirowa akugwiritsidwa ntchito kwa akatswiri, otsogolera ndi othandizira omwe ali ndi udindo wapadera pakupanga ndi / kapena kuyendetsa kayendetsedwe ka kayendedwe ka ntchito pogwiritsa ntchito ISO / IEC 20000.

Prerequisites for of ISO 20000 Practitioner Certification

Ophunzira ayenera kukhala ndi chidziwitso chofunikira cha mfundo ndi ndondomeko za IT Service Management.
The knowledge base in this area are such as those acquired in a course ITIL® Foundation or ISO / IEC 20000 Foundation.

Kuti mudziwe zambiri, mverani mwachifundo Lumikizanani nafe.


Reviews




Gawo 1Mau oyamba ndi maziko a ISO / IEC 20000 muyezo
Gawo 2ISOIEC 20000 certification scheme
Gawo 3Mfundo zoyendetsera ntchito za IT
Gawo 4ISO / IEC 20000-1 (Gawo 1) Machitidwe oyendetsa utumiki
Gawo 5ISO / IEC 20000-2 Malangizo pamagwiritsidwe ntchito Gawo 1
Gawo 6Kupeza chivomerezo cha ISO / IEC 20000
Gawo 7Kugwiritsa ntchito, kutengera ndi kulandira malinga ndi ISO / IEC 20000-3
Gawo 8Kukonzekera zovomerezeka zowonongeka, zowunika zowonongeka
Gawo 9Kufufuza ndikukonzekera