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ISO-IEC 20000 FOUNDATION

ISO / IEC 20000 Foundation Training Course & Certification

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ISO / IEC 20000 Foundation yophunzitsa maphunziro

Chilolezo chovomerezeka cha ISO / IEC 20000 Foundation chikukonzekera ofuna ofuna maphunziro. Zimapereka chidziwitso chofunikira kuti tidziwe zomwe zili ndi zofunika ndi ISO / IEC 20000-1: Mkhalidwe wa 2011 wa mayiko otsogolera ntchito za IT (ITSM). Fufuzani momwe machitidwe angatengedwe ndi bungwe kuti apereke maofesi ogwira ntchito, kupititsa patsogolo mautumikiwa ndi kukwaniritsa chizindikiritso kwa ISO / IEC 20000-1.ISO / IEC 20000 ndi mchitidwe wapadziko lonse wa mautumiki a IT (ITSM). Limatanthauzira zofunikira ndi kupereka mwatsatanetsatane kachitidwe ka kayendetsedwe ka mautumiki a IT (SMS) yofunikira kuti apereke mautumiki apadera a khalidwe lovomerezeka, pamodzi ndi chitsogozo cha momwe angasonyezere kuti akugwirizana ndi zomwe zili

Sukuluyi ya tsiku la 3 ilimbikitsidwa ndi iwo omwe akufuna kuwonetsa chidziwitso cha Foundation-Based on ISO / IEC 20000 ndi ntchito yake mu bungwe la eni othandizira. Kuyenerera kumeneku sikumapereka chidziwitso chapamwamba kwa owonetsa zam'kati, alangizi kapena omwe ali ndi udindo woyang'anira kutsatila kwa bungwe la opereka mautumiki. Ofufuza, alangizi ndi othandizira angaganizire za apolisi a APMG kapena a Auditor omwe amapereka tsatanetsatane wokhudzana ndi kugwiritsidwa ntchito kwa muyezo. Kuyesedwa kwa APMG, yomwe ndi kafukufuku wambiri, ikhoza kuchitidwa kumapeto kwa maphunzirowo.

Zolinga za ISO / IEC 20000 Foundation Training

Mapeto a maphunziro awa wophunzira adzatha kumvetsa kukula, zolinga ndi zofuna zapamwamba za muyezo wa ISO / IEC 20000, momwe umagwiritsidwira ntchito mu bungwe lothandizira lothandizira la IT, pamodzi ndi mfundo zazikulu za ndondomeko yobvomerezeka . Mwachindunji, wophunzirayo amvetsetsa:

  • Chiyambi cha ISO IEC 20000
  • Kukula ndi cholinga cha Mbali 1, 2, 3 ndi 5 ya ISO IEC 20000 ndi momwe izi zingagwiritsidwe ntchito
  • Mawu ofunika ndi matanthauzo omwe amagwiritsidwa ntchito
  • Zomwe zili zofunika pa SMS ndi kufunika kokonzanso mosalekeza
  • Zochita, zolinga zawo ndi zofuna zapamwamba pazochitika zowonjezera
  • Zofunikirako ndi zofunikira zofotokozera zofunika
  • Cholinga cha kafukufuku wamkati ndi kunja, ntchito yawo ndi mawu ogwirizana
  • Ntchito ya APMG Certification Scheme
  • Ubale ndi machitidwe abwino ndi miyezo yofanana

Omvera Ovomerezeka a ISO / IEC 20000 Foundation Course

Maphunzirowa akugwiritsidwa ntchito kwa ogwira ntchito m'mabungwe opereka mautumiki apakati ndi kunja omwe amafunikira kumvetsetsa kwakukulu kwa chiwerengero cha ISO / IEC 20000 ndi zomwe zili. Idzapereka:

  • Ogwira ntchito, enizinyamula ndi zina kasamalidwe ka utumiki ogwira ntchito ndi kuzindikira ndi kumvetsa kayendetsedwe ka ntchito pogwiritsa ntchito ndondomeko ya ISO / IEC 20000
  • Anthu omwe ali ndi chidziwitso kumvetsetsa muyezo wa ISO / IEC 20000 ndi momwe iwo aliri mu bungwe lawo lomwe
  • Otsogolera ndi atsogoleri a timu omwe amadziwa zambiri za ISO / IEC 20000 Management Management System (SMS)
  • Ofufuza a mkati, eni ake, oyang'anira ndondomeko ndi oyang'anira omwe amadziwa bwino za ISO / IEC 20000 muyeso, zomwe zili mkati mwake ndi zofunikira zowonongeka, kuyesedwa ndi kufufuza
  • Umboni wakuti nthumwi zapeza maziko a chidziwitso cha ISO / IEC 20000 muyezo

Kuyenerera kumeneku sikumapereka chidziwitso chapamwamba kwa owonetsa zam'kati, alangizi kapena omwe ali ndi udindo wotsogolera kukwaniritsa zofunikira mu bungwe la opereka thandizo. Ofufuza, alangizi ndi ogwira ntchito angaganizire za apolisi a APMG kapena a Auditor omwe amapereka tsatanetsatane wokhudzana ndi kugwiritsa ntchito mfundo.

Zoperekera ku ISO / IEC 20000 Foundation Certification

Palibe zofunikira zisanachitike kuti maphunzirowa athe, ngakhale ITIL® V3 Foundation Chikalata chilimbikitsidwa kwambiri.

Kuti mudziwe zambiri, mverani mwachifundo Lumikizanani nafe.


Reviews


Gawo 1Kumvetsetsa ISO / IEC 20000 kukula, cholinga ndi ntchito
Kuwerenga 1"Zidzakhala" ndi "Zomwe Muyenera"
Kuwerenga 2Malamulo a kayendedwe ka ntchito
Kuwerenga 3Ubale wa ISO / IEC 20000 ndi ITIL ndi njira zina
Gawo 2Kumvetsetsa zofunikira za kayendetsedwe ka ISO / IEC 20000
Kuwerenga 4Zolinga za kayendetsedwe ka kayendetsedwe ka ntchito
Kuwerenga 5Udindo wa oyang'anira
Kuwerenga 6Zosowa zolemba
Kuwerenga 7Kugwira ntchito, kuzindikira komanso maphunziro
Gawo 3Kumvetsetsa zofunikira za kayendetsedwe ka utumiki wa ISO / IEC 20000
Kuwerenga 8Kupanga ndi kukhazikitsa misonkhano yatsopano kapena yosinthidwa
Kuwerenga 9Ntchito yobweretsa ntchito
Kuwerenga 10Kuchita mgwirizano
Kuwerenga 11Njira zothetsera
Kuwerenga 12Konzani ndi kumasula njira
Gawo 4Kulandira Pulani, Pangani, Penyani, Chitani dongosolo kuti mupititse patsogolo ntchito
Kuwerenga 13Kupanga, Kukhazikitsa ndi Kupititsa patsogolo kayendetsedwe ka utumiki wa IT kuti akwaniritse ndondomeko ya ISO / IEC 20000
Kuwerenga 14Kufunikiranso, zofunikira ndi zofotokozera
Kuwerenga 15Ndondomeko yowonetsera kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe kake
Gawo 5Onaninso, kufufuza ndi kufufuza zochitika za ISO / IEC 20000
Kuwerenga 16Mitundu yowonongeka, zofufuza ndi zolembera zomwe zimafunikira malinga ndi muyezo
Kuwerenga 17Njira ndi njira zomwe zingagwiritsidwe ntchito kwa iwo
Kuwerenga 18Zomwe zimaphatikizidwa ndi kafukufuku wa kunja