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Chidziwitso cha ITIL Zachidule - Zomangamanga za ITIL
23 Mar 2018

Chidziwitso cha ITIL Zachidule - Zomangamanga za ITIL

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Chidziwitso cha ITIL mwachidule

Chidziwitso cha ITIL chimawonedwa ngati chosakayikira chiri mu IT Service Management popeza chimazindikiridwa ndi chizindikiro chilichonse ndi akatswiri. Anthu omwe ali ndi chizindikiritso choyambitsanso awo akuwoneka otsimikizika kwambiri pakati pa kuyankhulana kwa ntchito. Ndi ITIL, mabungwe akukonzekera kupereka ntchito zothandiza, zabwino kwa makasitomala awo.

Kapangidwe kameneko kamasinthasintha mautumiki awo ndikukhazikitsa malangizo omwe akatswiri aliyense ayenera kuwatsatira. Musanayambe kukonzekera kuyesa mayeso a ITIL, amadziŵa kudziwa mfundo zazikuluzikulu, momwe zimagwirira ntchito komanso zomwe zimagwiritsidwa ntchito kuti aliyense atsimikizidwe.

Kodi chidziwitso cha ITIL n'chiyani?

ITIL imakhalabe yopita ku Chitukuko cha Influstructure Information Library ndipo chiwonetsero chimapereka machitidwe omwe amagwiritsidwa ntchito kwambiri monga gawo la IT Service Management, ITSM ndi mautumiki osiyanasiyana omwe akukonzekera kupereka zopereka zabwino kwa makasitomala ndi makasitomala awo. Cholinga chachikulu chokhazikitsa chizindikiritso ndicho kupereka mabungwe njira yowonjezera kukweza ROI ndikugwirizanitsa malonda. Odziwika bwino akuwoneka ngati ogwira mtima kutsogolera bungwe ku njira yolondola.

Util Service Lifecycle

Kuti chitonthozo cha mabungwe ogwira ntchito ndi mabungwe a IT, ITIL chikhale chokhazikika m'kalasi isanu yodziŵika bwino, yeniyeni

  • Njira ya Util ya ITIL
  • ITIL Service Design
  • ITIL Service Transition
  • Util Service Service
  • ITIL Kupitiriza Utumiki wa Utumiki

Pomwe zigawo zonse zisanu zikugwirizana, zimapanga moyo wautumiki ndipo zimagawanika kuti zikhale zofunikira kuti zitha kugawa njira zazikuluzikulu. Gawoli limapangitsa nthumwi kupereka ntchito ndikuzikwaniritsa pazochitika zinazake.

Maganizo a ITIL Key: Ndondomeko, Ntchito

Zigawo zisanu zapadera za ITIL ndizokhazikitsidwa kuzinthu zosiyanasiyana komanso zigawo zofunikira malinga ndi zopempha za bungwe. Amagawidwa m'magulu osiyanasiyana otsogolera, mwachitsanzo, kuyang'anira pempho, kuchepetsa kayendetsedwe ka ntchito, kuyendetsa ntchito komanso kukonza zochitika pazochitika zosiyanasiyana zosiyana.

Mmodzi mwa magulu a magulu a chigawochi amagawidwa muzinthu zosiyanasiyana kapena ntchito monga mbali ya ITIL dongosolo.

Werengani Ndiponso: Kukonzekera kwa ITIL Foundation Kukonzekera | Ufulu wa ITIL Wosayesa Kuchita

ITIL Core Component: Njira Yothandizira

Mawu akuti Strategic Service amalongosola njira zomwe katswiri angasonyeze kuti amalize mokwanira ntchito ya moyo. Njira iliyonse yopangidwa ndiyeneranso kufanana ndi zomwe wogula amafuna komanso zolinga zake zautali.

Njira Yothandizira Utumiki

Nkhani yayikuluyi ikuphatikizidwanso ku madera osiyanasiyana.

Ndondomeko Yogwirira Ntchito Yogwirira Ntchito - Ntchito yamalonda yopezeka pa ntchito iliyonse yomwe imaperekedwa ndi bungwe ndipo imakhala yokhazikika mu zigawo zitatu zofunikira - pipeline ya utumiki, ndondomeko ya utumiki ndi anthu ogonjera ntchito.

Funso Loyendetsa Ntchito - Kupititsa patsogolo kumapangitsa kumvetsetsa zomwe wofunikira akufunikira ndikukhudza pempho lopititsa patsogolo zinthu kapena ntchito. Kumvetsetsa kasitomala ndikuwalimbikitsa kugula zinthu zomwe zimapezeka,

Mapulogalamu a anthu - Amagawana makasitomala m'zinthu zosiyanasiyana ndikuzindikira zomwe akufunikira.

Zitsanzo za Ntchito Yamalonda - Pamene makasitomala akulamulidwa kwathunthu, ndi mwayi waukulu kuti awatsutse makhalidwe awo ndi momwe amapindulira mautumiki kuti ayambe pempho.

Ndondomeko Yogulitsa Ndalama - Malingaliro azachuma amatenga mbali yofunikira komanso malingaliro ameneŵa akutsutsa kumene bungwe likulandira malipiro awo, kupanga mapulani azachuma chifukwa cha zowonjezera zopangidwa ndi kasitomala ndi kubweza makasitomala kapena makasitomala chifukwa cha ntchito zofunikira zofunika kupereka utumiki.

ITIL Core Component: Service Design

Chida chautumiki chimakhala ndi moyo wake wodzipereka komanso zigawo zenizeni zimadziwika kuti Four Ps of Service. Ali,

  • Anthu - Zomwe HR amafuna kuchita
  • Ndondomeko - Ndondomeko zoyendetsera ntchito zomwe ziri zofunika pa ntchito
  • Zinthu - Maziko atsopano ndi zowonjezera amafunikira kuti amalize

Zochita - Zochita zothandizira, akunja akufunikira nthawi zonse kuthandizira pazinthu zomwe bungwe silingathe kuchita.

ITIL Core Component: Kutembenuza kwa Utumiki

Cholinga chachikulu chogwiritsa ntchito kusintha kwautumiki ndikutitsimikizira pamene njira zatsopano zimangidwenso ndikutumizidwa ku bizinesi ya IT, zimatha popanda kutsutsana ndi malamulo omwe bungwe limapanga.

Chilichonse mwa zinthu ndi misonkhano zasonkhana zimasinthidwa m'njira imene kasitomala angapezere zotsatira zokhumba. Kuwerengera kukhala ndi mphamvu zowonjezera ubwino, zikhale zida kapena mapulogalamu, kuvomereza ntchito ndi ntchito.

  • Zigawo zambiri zimapita pansi pa gulu ili kuphatikizapo,
  • Sinthani kasamalidwe
  • Sinthani kusanthula
  • Kupanga Utsogoleri (Kupititsa Pulani ndi Chithandizo)
  • Kukula kwa Ntchito
  • Kutulutsidwa ndi Kutumiza Ntchito
  • Chivomerezo cha utumiki ndi kuyesedwa
  • Ntchito Yothandizira ndi Kukonza Machitidwe
  • Information Management

ITIL Core Component: Service Operation

Ntchito Yogwira Ntchito ndi gawo lina la chidziwitso cha ITIL ndipo limaphatikizapo kuchuluka kwa njira zomwe ziyenera kuchitidwa mokwanira kuti zitsimikizire zomwe makasitomala akuyembekeza kuchita.

Kuthamanga kuchokera ku kasamalidwe ka zochitika, kasamalidwe ka zowonongeka kuti asamalire zoopsa ndi mbali zofunikira za ntchito zimatetezedwa pansi pa gawo la utumiki.

Cholinga cha chigawochi ndi kuonetsetsa kuti makasitomala akuyendetsedwa bwino, kukhumudwitsidwa kwa ntchito kumathera nthawi komanso ntchito yowonongeka ikuchitika mwamsanga kapena nkhani zamakono. Wogulitsa ntchitoyo ndi wothandizira kutsimikiza kuti ntchito yabwino ndi yolondola. Mbali zosiyana za utumiki wa ITIL Wachigawo chachikulu umaphatikizapo,

  • Kusamalira zochitika
  • Kusamalira kwazinthu
  • Kufuna kukhutira
  • Kuyang'anira zofikira
  • Kusamalira mavuto
  • Kulamulira machitidwe a IT
  • Oyang'anira maofesi
  • Kugwiritsa ntchito ntchito
  • Kusamalira zamakono

ITIL Core Component: Kupititsa patsogolo Kuthandizira Utumiki (CSI)

Lingaliro loyendetsa galimoto CSI ndi lopambana. Bungwe lirilonse likufuna kupeza kuchokera kuzinthu zawo zapamwamba ndi kulenga pa makhalidwe awo. Chidziwitso ndi chidziwitso chochokera kumbuyo zidzagwiritsidwa ntchito pokhazikitsa njira zamtsogolo zomwe bungwe lidzatengere.

Kupititsa patsogolo Utumiki kumapangitsanso njira zatsopano, kupanga njira zabwino zowonjezera malingaliro ndi kuchepetsa kuwunikira ndikugwira nawo komanso kulandira makasitomala atsopano. Kupititsa patsogolo ndi maganizo okhudzana ndi CSI ndi,

  • Njira Yowunika
  • CSI Initiatives
  • Kusunga njira za CSI

ITIL yobvomerezedwa ndi kuyesa kovuta kwa atsopano komabe wolemba bwino yemwe wagwira ntchito m'mabungwe a IT kwa nthawi yayitali angapeze malingaliro omwe sakufuna kuti amvetse. Izi ndizo zigawo zikuluzikulu ndi magulu angapo omwe ali ndi ITIL. Chizindikiro chodabwitsa kuti ndikupatseni chimene chivomerezocho chiri pafupi musanayambe kukayezetsa kuti atsirize kuti akuvomerezedwa. Kugwiritsa ntchito mogwira mtima kudzakokera ogwira ntchito abwino ndi makampani kuti akupezeni mabungwe awo.

Siyani Mumakonda

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