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  1. 20533 Implementing Microsoft Azure Infrastructure Solutions (15th December 2018)

    December 15 @ 9: 00 am - December 29 @ 6: 00 pm
  2. ITIL Intermediate Service Transition (ST – 22nd December 2018)

    December 22 @ 9: 00 am - December 23 @ 6: 00 pm
ITIL V3 VMESNA OSA (OPERATIVNA PODPORA IN ANALIZA)

ITIL v3 vmesna OSA (operativna podpora in analiza) tečaj usposabljanja in certificiranje

Opis

Občinstvo in predpogoji

Osnutek tečaja

Urnik in pristojbine

certificiranje

ITIL v3 Vmesni tečaj OSA usposabljanja

O ITIL® 2011 Vmesna kvalifikacija: potrdilo o operativni podpori in analizi (OSA) je samostojna kvalifikacija, vendar je tudi del ITIL® Intermediate Tok zmogljivosti in enega od modulov, ki vodijo do strokovnega certifikata ITIL® za upravljanje storitev IT. Namen tega modula in certifikata je posredovanje znanja o industrijskih praksah pri upravljanju storitev, kot je dokumentirano v osnovnih publikacijah LIFecycle Service ITIL®. Certifikat ITIL® v operativni podpori in analizi je namenjen temu, da imetnikom certifikata omogoči uporabo OSA praks pri reševanju in podpori življenjskega cikla upravljanja storitev.

Intended Audience for ITIL v3 vmesni OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Upravljavec zmogljivosti
  • Upravitelj razpoložljivosti
  • Change Manager
  • Varnostni administrator
  • Podpora za aplikacije
  • IT Operations Manager
  • Nadzor in delovanje omrežja
  • Omrežna podpora
  • Manager za neprekinjeno poslovanje
  • Upravljalec varnosti
  • Upravitelj portfelja storitev
  • Upravitelj odnosov s ponudniki.
Predpogoji
Kandidati, ki želijo biti usposobljeni in preučeni za to usposobljenost, morajo že imeti certifikat ITIL Foundation za upravljanje IT storitev, ki mora biti predložen kot dokazno gradivo za pridobitev vpisa
Kandidati, ki imajo naslednje kvalifikacije ITIL, so prav tako upravičeni in bodo potrebni podobni dokazi:
• Prejšnja ITIL (V2) Foundation plus Foundation Bridge
• ITIL strokovno potrdilo o upravljanju storitev IT (doseženo prek premostitvenih poti upravitelja storitev ali izvajalca).
Priporočljivo je, da kandidati:
• lahko dokaže znanje s terminologijo IT in razume operativno podporo in analizo v kontekstu svojega poslovnega okolja
• imeti izkušnje z delom v storitveni zmogljivosti v okolju ponudnika storitev, ki je odgovoren za vsaj eno od naslednjih upravljavskih disciplin:
• proces upravljanja dogodkov
• Postopek upravljanja incidentov
• Proces izpolnjevanja zahtev
• proces upravljanja s problemi
• proces upravljanja z dostopom
• Service desk
• Tehnično upravljanje
• upravljanje IT operacij
• Upravljanje aplikacij
.
Preden se udeležite usposabljanja za certificiranje, se močno priporoča, da kandidati preberejo temeljne publikacije v okviru življenjskega cikla ITIL Service in zlasti storitev ITIL Service Operation

Osnutek tečaja

  • Vrednost dejavnosti podjetja OSA in kako dejavnosti OSA podpirajo življenjski cikel storitve
  • Optimizacija zmogljivosti delovanja storitve
  • Kako procesi v OSA vplivajo na druge procese življenjskega cikla storitev
  • Kako uporabljati in meriti postopke, dejavnosti in funkcije OSA za doseganje operativne odličnosti
  • Pomen varnosti IT in njenih prispevkov k OSA
  • Razumevanje tehnologije in premislekov glede izvajanja OSA
  • Izzivi, kritični dejavniki uspeha (CSF) in tveganja, povezana z OSA
  • Poseben poudarek na procesih in vlogah, vključenih v:
    • Upravljanje dogodkov, opredeljuje zaznavne dogodke, pomembne za upravljanje IT infrastrukture ali dostavo informacijske storitve
    • Incident Management, ima zmožnost, da storitve vrnejo v normalno delovanje čim prej in v skladu z dogovorjenimi nivoji storitev
    • Zahtevana izpolnitev izpolnjuje zahtevo za hiter in učinkovit dostop do standardnih storitev za izboljšanje poslovne produktivnosti ali kakovosti poslovnih storitev in izdelkov
    • Upravljanje problemov, preprečevanje težav in incidentov, odpravljanje ponavljajočih se incidentov in zmanjševanje vpliva incidentov, ki jih ni mogoče preprečiti
    • Upravljanje dostopa, dodeljuje pooblaščenim uporabnikom pravico do uporabe storitve
      preprečevanje dostopa do nepooblaščenih uporabnikov.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Organizacija za servisiranje, ki opisuje vloge in funkcije, ki jih je treba opraviti v okviru storitve in podpore, kot so Service Desk, tehnično upravljanje, upravljanje IT operacij in upravljanje aplikacij.
Način dostavelokacijaTrajanje tečajaVstopi
Usposabljanje učilnice Gurgaon 2 dniVnesite zdaj

Prihajajoči trening

december 2018

22
december 2018

Gurgaon,

B 100 A, južno mesto 1, bližnje podobe Towers,

Gurgaon,

Haryana

122001

Indija


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ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-VMESNI PREHODNI SERVIS

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Izvedi več "

Pišite nam na info@ititschschool.com in se obrnite na nas na + 91-9870480053 za ceno tečaja in stroške certificiranja, urnik in lokacijo

Spusti nas poizvedbo

  • Število vprašanj: 8 Vprašanja za papir
  • trajanje: Minute 90 za vse kandidate v njihovem jeziku
  • Dosežen rezultat: Oznake 28, ki so potrebne za prehod (iz razpoložljivega 40-a) - 70%
  • Testni format: Multiple Choice

Za več informacij nas prosimo kontaktirajte.

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