ituaigaAoaoga a le potuaoga
Tusi Resitala

Aʻoaʻoga Faʻaauau

faaipoipo 21
ISO 20000 MO AUSETITU

ISO 20000 mo Suʻega Suʻega & Tusi Faamaonia

faʻamatalaga

Tagata o loʻo faʻalogo ma faʻamuamua

faʻamaoniga

ISO 20000 mo Suʻega Suʻega Suʻega

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

O le ISO / IEC20000 faʻamaonia ua tuʻuina atu pe a maeʻa suʻega o loʻo faʻatautaia e Tulafono Faʻasao Tusi Resitala, lea e faʻamautinoa ai o se kamupani e tuʻuina atu auaunaga, faʻatinoina ma faʻatonutonuina se faʻaoga o le IT Service e tusa ai ma manaʻoga o le faʻamaumauga.O le faʻamoemoe o le ISO / IEC 20000 Auditor course ia tuʻuina atu se malamalamaga atoatoa mo le ITSM masani ma le malamalama i mea o loʻo aofia ai ma manaʻoga o le ISO / IEC 20000 standard ina ia mafai ona faʻatino suʻega e faasaga i le tulaga.

O le vasega e aofia ai le lomiga lona lua o le tulaga (ISO / IEC 20000-1: 2011) lea e faʻamaonia ai ma suia le uluaʻi lomiga (ISO / IEC 20000-1: 2005).

O nisi o eseesega autu o loʻo i lalo:

  • latalata vavalalata i ISO 9001
  • latalata vavalalata i ISO / IEC 27001
  • suiga o faaupuga e atagia ai le faʻaaogaina faavaomalo
  • faamaninoga o manaoga mo le pulega o faiga e faagaoioia e isi vaega
  • faamaninoga o manaoga mo le faamatalaina o le lautele o le SMS
  • faʻamalamalamaga o le PDCA faʻaoga e fesoʻotaʻi ma le S SMS, e aofia ai le faʻafoega o le pulega, ma auaunaga
  • folasia o manaoga fou mo le mamanu ma le fesuiaiga o auaunaga fou pe suia

Tamaiti aoga na auai i lenei vasega ua saunia lelei e talia le suʻega ISO / IEC 20000 Auditor test.

Objectives of ISO 20000 for Auditors

I le faaiuga o lenei vasega, o le a mafai e le tamaititi ona malamalama i mataupu faavae o le ITSM ma manaoga ole ISO / IEC 20000, pe faʻapefea ona faʻaaogaina i se faʻalapotopotoga faʻapitoa faʻapitoa ile IT, faʻatasi ai ma elemene autu o le Polokalame o le Tusi Faamaonia.

Aemaise lava, o le a malamalama le tamaitiiti aoga:

  • O le talaaga i ISO / IEC 20000
  • Le lautele ma le faʻamoemoega o Vaega 1, 2, 3 ma 5 o ISO / IEC 20000 ma le auala e mafai ona faʻaaogaina i le taimi o suʻega ma tusi faamaonia
  • O upu autu ma faʻamatalaga na faʻaogaina
  • ITSM mataupu faavae lautele
  • Le fausaga ma le faʻaaogaina o ISO / IEC 20000-1
  • O manaʻoga o ISO / IEC 20000-1
  • Talosaga talafeagai ma le faʻamalamalamaina o mea e manaʻomia
  • Le faʻamoemoe o suʻega a le lotoifale ma fafo, o la latou gaioiga ma faʻamatalaga e fesootaʻi ai
  • Le faʻatinoga o le faʻamaoniaga APMG
  • Le mafutaga ma faiga sili ona lelei ma tulaga faʻapitoa - aemaise lava ITIL®, ISO 9001 ma ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Suetusi i totonu ma faufautua tomai faapitoa i le Pulega o Auaunaga
  • Suetusi o lo o mananao e faatino ma taʻitaʻia le suʻega a le Pulega o Auaunaga (SMS)
  • O kamupanī o poloketi poʻo faufautua e mananaʻo e faʻatautaia le siakiina o SMS
  • Tagata taʻitoʻatasi e nafa ma le 'auʻaunaga tekinolosi faʻamatalaga i totonu o se faʻalapotopotoga
  • Faʻatonu tomai faʻapitoa e sauniuni mo se galuega suʻega SMS.

Prerequisites for ISO 20000 for Auditors Certification

O se malamalamaaga taua o ISO / IEC 20000 ma le malamalama lautele o mataupu faʻavae suʻega.

Mo nisi faʻamatalaga faʻafesoʻotaʻi lelei i matou.


iloiloga




Fuaiupu 1Faatomuaga ma le talaaga i tulaga masani
Fuaiupu 2Mataupu Faavae o le pulega IT
Fuaiupu 3Polokalame ISO / IEC 20000
Fuaiupu 4Faʻamaumauga o le ISO / IEC 20000 standard
Fuaiupu 5Faʻafefea ona lagolagoina e le auupega tusi faamaonia
Fuaiupu 6Faʻamatalaina o le tulaga o le tusi faamaonia ma le faʻaaogaina