ituaigaAoaoga a le potuaoga
Tusi Resitala

ISO 20000 PRACTITIONER

ISO 20000 Tutotonu Training Course & Tusi Faamaonia

faʻamatalaga

Tagata o loʻo faʻalogo ma faʻamuamua

faʻamaoniga

ISO 20000 Tutotonu Training Course

E talosagaina e tagata o fai pisinisi le latou (i totonu poʻo fafo) IT Provider Service e mafai ona faʻamaonia e mafai ona latou tuʻuina atu le 'auʻaunaga manaomia ma ia iai ni faiga talafeagai mo le puleaina o auaunaga. E faavae i luga o faiga, ISO / IEC20000 o se tulaga faʻavaomalo aloaia mo IT Faʻatonu Auaunaga lea e faamaoti ai manaoga mo le kamupani e tuuina atu auaunaga e fuafuaina, faavaeina, faatino, faagaoioi, mataitu, toe iloilo, tausia ma faaleleia se SMS. O manaoga e aofia ai le mamanu, fesuiaiga, faʻafeiloaʻiga ma le faʻaleleia atili o auaunaga e faʻamalieina ai manaʻoga manaʻomia.

ISO / IEC20000 faʻamaonia ua tuʻuina atu pe a maeʻa suʻega o loʻo faʻatautaia e Tulafono Faʻasao Tusi Resitala, lea e faʻamautinoaina ai o se kamupani e tuʻuina atu auaunaga, faʻatinoina ma faʻatonutonuina se faiga faʻafoega o le IT Service e tusa ai ma manaʻoga o le tulaga.

O lenei vasega e maua ai le malamalama atoatoa i ISO / IEC 20000 ma lana talosaga ina ia mafai ona suʻeina ma faʻaaoga le malamalamaaga i le tele o gaoioiga e lagolagoina ai faʻalapotopotoga e ogatasi ma manaoga o le Vaega 1, ma ausia ma faʻamaonia le certification ISO / IEC 20000 .

O le vasega e aofia ai le lomiga lona lua o le tulaga (ISO / IEC 20000-1: 2011) lea e faʻamaonia ai ma suia le uluaʻi lomiga (ISO / IEC 20000-1: 2005).

O nisi o eseesega autu o loʻo i lalo:

  • latalata vavalalata i ISO 9001
  • latalata vavalalata i ISO / IEC 27001
  • suiga o faaupuga e atagia ai le faʻaaogaina faavaomalo
  • faamaninoga o manaoga mo le pulega o faiga e faagaoioia e isi vaega
  • faamaninoga o manaoga mo le faamatalaina o le lautele o le SMS
  • faʻamalamalamaga o le PDCA faʻaoga e fesoʻotaʻi ma le S SMS, e aofia ai le faʻafoega o le pulega, ma auaunaga
  • folasia o manaoga fou mo le mamanu ma le fesuiaiga o le fou poʻo le suia o Auaunaga

O tamaiti aʻoga na auai i lenei vasega ua saunia lelei e talia le suʻega o le ISO / IEC 20000 Practice certification.

Sini o ISO 20000 Training Training

I le faaiuga o lenei vasega, o le a mafai e le tamaititi ona malamalama ma mafaia ona suʻeina ma faʻaaoga mataupu o ISO / IEC 20000 i totonu o faʻasalalauga faʻasalalau poʻo i latou e mananao e faʻatino se SMS i sauniuniga mo le uluai tusi faamaonia.

Aemaise lava, o le a mafai e le tamaititi ona:

  • Malamalama i le faʻamoemoe, faʻaaogaina ma le faʻaaogāina o Vaega 1, 2, 3 ma 5 o le faʻamaumauga
  • Fesoasoani ma fautuaina faʻalapotopotoga i le ausia o le tausisia o le ISO / IEC 20000-1 ma le tusi faamaonia
  • Malamalama, faamalamalama ma fautuaina mataupu e faatatau i le faaaogaina, agavaʻa ma le lautele o faʻamatalaga
  • Malamalama ma faamalamalama le sootaga i le va o ISO / IEC 20000 ma ITSM sili ona lelei masani i le masani ona faʻaaogaina ma tulaga faʻatusa
  • Faamalamalama ma faʻaaoga manaoga ole Vaega 1
  • Faamalamalama le faʻaaogaina o tekinolosi ma meafaigaluega e lagolago ai le faʻatinoga ma le faʻaleleia o se SMS, le ausia o tusi faamaonia ma le faʻaauau pea o le tausisia o le Vaega 1
  • Faufautua ma fesoasoani i le ISO / IEC 20000 faʻatagaga o iloiloga sauniuni
  • Faʻatupulaia se faʻataʻitaʻiga o le vaeluaina e se faʻaleleia atili ma le faʻatinoga o fuafuaga
  • Malamalama, fatufatu ma faʻaaoga se fuafuaga o le pulega o auaunaga
  • Fesoasoani ma fautuaina faʻalāpotopotoga i le faʻatinoga o faʻaauau pea le faʻaleleia o faagasologa
  • Saunia faʻalapotopotoga mo se suʻega ISO / IEC 20000 faʻamaonia tusi faamaonia e faʻaaoga ai tulafono faatonutonu o le APMG Certification Scheme.

Intended Audience for of ISO 20000 Practitioner Course

O lenei agavaa e faʻamoemoe i tagata tomai faapitoa, pule ma faufautua o loʻo umia matafaioi autu i le gaosiga ma / poʻo le faʻatinoina o le faʻatinoga o faiga faʻavae auaunaga e faʻavae i ISO / IEC 20000.

Prerequisites for of ISO 20000 Practitioner Certification

E tatau i tagata auai ona i ai se malamalamaaga masani e uiga i mataupu faavae ma faiga o le IT Service Management.
The knowledge base in this area are such as those acquired in a course ITIL® Foundation or ISO / IEC 20000 Foundation.

Mo nisi faʻamatalaga agalelei faafesootai matou.


iloiloga




Fuaiupu 1Faatomuaga ma le talaaga i le ISO / IEC 20000 standard
Fuaiupu 2ISOIEC 20000 polokalama faamaonia
Fuaiupu 3Mataupu Faavae o le pulega o auaunaga IT
Fuaiupu 4ISO / IEC 20000-1 (Vaega 1) Faʻamaumauga o le pulega o auaunaga
Fuaiupu 5ISO / IEC 20000-2 Taiala i luga o le talosaga a le Vaega 1
Fuaiupu 6Ausia le faʻamaonia ISO / IEC 20000
Fuaiupu 7Faʻaaogaina, faʻaaogaina ma le agavaa e faʻavae i ISO / IEC 20000-3
Fuaiupu 8Sauniuniga mo faʻatagaga aloaia, suʻega atoa ma siakiina
Fuaiupu 9Iloiloga ma sauniuniga