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ISO-IEC 20000 FOUNDATION

ISO / IEC 20000 Foundation Training Course & Tusi Faamaonia

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Tagata o loʻo faʻalogo ma faʻamuamua

Taʻiala o le Vasega

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ISO / IEC 20000 Foundation Training Course Overview

O lenei vasega ISO / IEC 20000 Foundation ua faʻatagaina e sauni ai sui mo le faʻatulagaina o le faʻatulagaga. O loʻo tuʻuina mai ai le malamalama e manaʻomia e maua ai se malamalamaaga i mea o loʻo aofia ai ISO / IEC 20000-1: 2011 faʻavaomalo faavaomalo mo le faʻatonuga o auaunaga IT (ITSM). Suʻe pe faʻapefea ona faʻaaogaina faʻataʻitaʻiga e se faʻalapotopotoga e tuʻuina atu ai auaunaga tau pulega, faʻaauau pea ona faʻaleleia na auaunaga ma ausia le faʻamaonia i ISO / IEC 20000-1.ISO / IEC 20000 o le tulaga faʻavaomalo mo le pulega o auaunaga IT (ITSM). O loʻo faʻamalamalamaina ai manaʻoga ma tuʻuina atu auiliiliga o le polokalama o le pulega o auaunaga IT (SMS) e manaʻomia e faʻatautaia ai auaunaga faʻaleleia o se tulaga talafeagai, faʻatasi ai ma le faʻataʻitaʻiga ile auala e faʻaalia ai le faʻatusaina ma le tulaga masani

O lenei aʻoaʻoga 3 o loʻo faʻamoemoeina i latou o loʻo moomoo e faʻaalia se faʻamatalaga faavae e uiga i ISO / IEC 20000 ma lona faʻaaogaina i se faʻalapotopotoga faʻapitoa faʻalapotopotoga o IT. O lenei agavaa e le maua ai le tulaga maualuga o le malamalama mo suetusi mai fafo, faufautua poo i latou e nafa ma le puleaina o le faatinoga o le tulaga masani i totonu o se faalapotopotoga e tuuina atu auaunaga. Suʻe suʻe, faufautua ma tagata e faʻatinoina atonu latou te mananao e mafaufau i le APMG Practitioner poʻo Suʻega Suʻega lea e tuʻuina atu ai auiliiliga auiliili i le faʻaaogaina o le tulaga masani. O le suʻega a le APMG, o se suʻega e tele-filifiliga, e mafai ona faia i le faaiuga o le vasega.

Objectives of ISO/IEC 20000 Foundation Training

I le faaiuga o lenei vasega, o le a mafai e le tamaititi ona malamalama i le lautele, sini ma tulaga maualuga o manaoga o le ISO / IEC 20000, pe faʻapefea ona faʻaaogaina i se faʻalapotopotoga faʻapitoa faʻapitoa ile IT, faʻatasi ai ma elemene autu o le faagasologa o tusi faamaonia . Aemaise lava, o le a malamalama le tamaitiiti aoga:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • O upu autu ma faʻamatalaga na faʻaogaina
  • O mea taua e manaʻomia mo le SMS ma le manaʻomia mo faʻalelei atili
  • Laasaga, o latou sini ma tulaga maualuga i tulaga faʻapitoa i se faʻalapotopotoga faʻapitoa o auaunaga ile IT
  • Talosaga talafeagai ma le faʻamalamalamaina o mea e manaʻomia
  • Le faʻamoemoe o suʻega a le lotoifale ma fafo, o la latou gaioiga ma faʻamatalaga e fesootaʻi ai
  • Le faagaoioiga o le APMG Certification Scheme
  • Le mafutaga ma faiga sili ona lelei ma tulaga faʻatusa

Intended Audience for ISO/IEC 20000 Foundation Course

O le vasega e faʻatatau i le aufaigaluega i totonu ma fafo atu kamupani o loʻo tuʻuina atu auaunaga o loʻo manaʻomia se malamalamaaga masani o le ISO / IEC 20000 ma lona faʻamatalaga. O le a maua ai:

  • Tagata e ona le auaunaga, tagata e fai ma faipule ma isi puleaina auaunaga aufaigaluega ma le malamalamaaga ma le malamalama i le pulega o auaunaga e faavae i luga o ISO / IEC 20000 standard
  • Tagata taʻitoʻatasi o loʻo i ai le malamalama e malamalama i le ISO / IEC 20000 faʻasalalauga ma pe faapefea ona faia i totonu oa latou lava faʻalapotopotoga
  • Pule ma taʻitaʻifaga o loʻo i ai se malamalamaaga o se faiga masani a le ISO / IEC 20000 Service management (SMS)
  • O suʻega faʻalotoifale, tagata e faʻaaogāina le faagasologa, tagata suʻesuʻe ma fai suʻesuʻega ma faʻamalamalama lelei i le ISO / IEC 20000, o mea e aofia ai ma manaʻoga mo iloiloga i totonu, iloiloga ma suʻega
  • O faʻamaoniga ua ausia e sui auai se tulaga faavae o le malamalama o le ISO / IEC 20000 standard

O lenei agavaa e le maua ai le tulaga maualuga o le malamalama mo suetusi mai fafo, faufautua poo i latou e nafa ma le puleaina o le faatinoga o le tulaga masani i totonu o se faalapotopotoga e tuuina atu auaunaga. Suʻe suʻe, faufautua ma tagata e faʻatinoina atonu latou te mananao e mafaufau i le APMG Practitioner poʻo Suʻega Suʻega lea e tuʻuina atu ai auiliiliga auiliili i le faʻaaogaina o le tulaga masani.

Prerequisites for ISO/IEC 20000 Foundation Certification

E leai ni mea manaʻomia muamua mo lenei vasega e pei o lea, e ui o le ITIL® V3 Foundation Tusi faamaonia malosi e fautuaina.

Taʻiala o le Vasega Duration: 5 Days

  1. Malamalama i le ISO / IEC 20000 lautele, faʻamoemoe ma faʻaoga
    • "O le a" ma "tatau" faʻamatalaga
    • Mataupu Faavae o se faiga e pulea ai auaunaga
    • ISO / IEC 20000 sootaga ma ITIL ma isi tulaga faʻataʻatitia ma auala
  2. Malamalama lelei ile ISO / IEC 20000 pulega o mea manaʻomia
    • Sini o le pulega
    • Tiutetauave o le pulega
    • Manaoga tusitusia
    • Aufaigaluega tomai, faʻalauiloa ma aʻoaʻoga
  3. Malamalama i ISO / IEC 20000 faʻatonuga o le faʻatonuga o auaunaga
    • Fuafuaina ma faʻatinoina auaunaga fou pe suia
    • Polokalame Auaunaga
    • Sootaga o sootaga
    • Faiga Faʻavae
    • Pulea ma le faʻamaloloina o faagasologa
  4. Faʻafeiloaʻiga o le Fuafuaga, Fai, Siaki, Taʻiala o le taʻamilosaga e faaleleia atili ai le auaunaga
    • Fuafuaga, Faʻaaogaina ma le faʻaleleiaina o le pulega o le IT e faʻafetaui le tulaga ISO / IEC 20000
    • Talosaga talafeagai, mea e manaʻomia ma le faʻasologa o faʻamatalaga
    • Fuafuaga o le Fuafua-do-siaki ma lona faʻaaogaina i le pulega o auaunaga
  5. Iloiloga, iloiloga ma suʻega o gaoioiga ISO / IEC 20000
    • Ituaiga o iloiloga, iloiloga ma suegatusi e manaomia e le tulaga faatauaina
    • Faʻatinoga ma auala e mafai ona faʻaaoga mo latou
    • O le a le mea e aʻafia ai i le sueina o tusi mai fafo

Please write to us at info@localhost & contact us at +91-9870480053 for the course price & certification cost, schedule & location

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