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Avea-o-Faamaonia-Tomai Faapitoa-Faʻatau
26 Tesema 2017

ITIL: Faʻeseesega i le Faʻasalalau Faʻafitauli ma le Faʻafitauli Faʻamatalaga

FaʻafefeaITIL Faʻaseseese Faʻafitauli ma Faʻalavelave

O laʻasaga i totonu o le ITIL® Foundation vasega e masani ona manatu o ana suʻega e vavaeese ai mea tutupu ma faafitauli. Ina ia faʻatalanoaina lenei mataupu ma tuʻuina atu le faʻamalamalamaga, o lenei blog o le a iloa ai le eseesega i mea tutupu ma faafitauli, faʻafefea ona fesootai, ma pe aisea e faia ai se eseesega.

O le a se mea faʻalavelave i ITIL?

E pei ona faʻaalia mai e ITIL, o se mea na tupu o se faʻalavelave faʻafuaseʻi i se auaunaga poʻo se faʻaleagaina i le natura o se auaunaga. O le a le mea e masani ona filifili ai le faasologa o se mea e pei o se mea e tupu tusa lava pe na motusia le maliega o le auaunaga (SLA). A faʻapea, atonu e mafaufau i le toe faʻaleleia o se mea na tupu ao le i solia se SLA ina ia faʻamaonia ai le faʻamalosi poʻo le fuafua e afaina.

In layman’s terms, an episode is the portrayal of a blackout.

O le a le faʻafitauli ile ITIL?

E pei ona faailoa mai e le ITIL, o se faafitauli o le punavai lea o le itiiti ifo i le tasi le faasologa. O faʻafitauli e mafai ona faʻaleleia i le malamalama o se mea e tasi na tupu, pe mafai foi ona latou tausia e aunoa ma le i ai o se faʻatusatusaga o mea tutupu.

In layman’s terms, a problem is the portrayal of the cause or potential cause or at least one blackouts.

O le a le Sootaga Vavave Faʻatasi ma Faʻafitauli ile ITIL?

I le avea ai o se tulafono, o le sootaga i le va o le lua o le tasi lea o faafitauli o le mafuaʻaga lea a le itiiti ifo ma le tasi mea tutupu. I soʻo se tulaga, e mafai ona iloa se mea e tupu (poʻo le faʻapotopotoina o vaevaega) e faia i le sili atu ma le tasi le faafitauli.

Aiseā e faʻaeseese ai le va o faalavelave ma faʻafitauli?

O le faʻamoemoega o le faʻaalia o mea tutupu ma faafitauli e tutusa ma le vavaeina o tulaga ma iuga. O faʻafitauli o le mafuaʻaga lea, ma o vaega o le aʻafiaga.

ITIL urges associations to recognize these things in light of the fact that the two are frequently treated and settled in an unexpected way. Tending to an episode basically implies that whatever service was affected has been incidentally reestablished. It doesnXCHARXt imply that the occurrence wonXCHARXt repeat sooner or later. When I say XCHARXincidentally,XCHARX remember that could mean one moment or 10 years. The fact of the matter is that a determination to an episode is not changeless.

Faʻafitauli, i soo se tulaga lava, o le mafuaʻaga o mea tutupu. E mafai ona tatou faʻaaoga auala maʻoti e iloagofie ai aʻa o se faafitauli ma iu lava ina foia lena faafitauli. I le taimi e tupu ai se naunautaiga, o le suiga o le pulega e faʻamaonia ona o le mea moni o le taumafai e maua ni aʻafiaga masani e aofia ai nisi o faʻalavelave.

Powerful occurrence management guarantees that as a service supplier you can keep the guarantees you made in your SLAs by giving a system to rapidly reestablish service when it’s fundamental. Problem management guarantees that as a service supplier you can responsively react to occurrences with the goal that they don’t repeat and proactively keep episodes from happening.

O nei faiga e ese mai ona e masani ona latou manaʻomia le tele o vaʻaiga eseese ma faʻatinoga. O le faʻafoega o mea tutupu e manaʻomia le toe faʻafouina o le auaunaga e tusa ai ma soʻo se SLAs ua faʻatuina e ui lava e manaʻomia e le faʻafitauli o loʻo aʻafia le aʻafiaga o aʻafiaga o faʻavae. I nisi o tulaga e faʻapitoa ona faʻatalanoaina se faafitauli, e tatau i se tagata e tuʻuina atu auaunaga ona faʻaogaina pe faʻalauteleina se nusipepa o loʻo i ai nei.

La Tatou Fofo

O loʻo faʻaaogaina e le suʻega faʻavae le faʻagasologa o le faʻafoega o faʻataʻitaʻiga ma fuafuaga faʻatautaia o la latou siosiomaga faʻapitoa e feagai i le tatou Faʻatonuina o le Faʻafitauli o le Faʻafitauli O lenei le faʻamaonia, o le faʻaaogaina o le aʻoaʻoga e tuʻuina atu ai i tagata o loʻo aoaoina ia foliga vaaia latou te manaʻomia mo le faʻatagaina o le ITIL.

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