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ISO 20000 YEVADZIDZI

ISO 20000 yeChikoro Chekudzidzisa Nokudzidziswa

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Vateereri & Prerequisites

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ISO 20000 yeChikoro Chekudzidzisa

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

ISO / IEC20000 certification inopiwa mushure mekuongororwa kwakaitwa ne Registered Certification Bodies, iyo inogonesa kuti mupi webasa anogadzira, anoshandisa uye anogadzirisa hurongwa hweT IT Service Management maererano nezvinodiwa nehuwandu. Chinangwa cheI ISO / IEC 20000 Auditor chikoro kupa nzwisiso yakakwana yeITSM kazhinji uye ruzivo rwezviri mukati uye zvido zveS ISO / IEC 20000 mukana wekukwanisa kuongorora maitiro akaenzana.

Iyi ndiyo inovhara shanduro yechipiri yemuwandu (ISO / IEC 20000-1: 2011) iyo inokonzera uye inotsiva gwaro rekutanga (ISO / IEC 20000-1: 2005).

Zvimwe zvekusiyana kukuru ndizvo zvinotevera:

  • pedyo nekuenzanisa ISO 9001
  • pedyo nekuenzanisa ISO / IEC 27001
  • shanduro yemashoko ekufananidzira kuratidza kushandiswa kwemarudzi ose
  • kutsanangurwa kwezvinodikanwa zvekutonga kwezviitiko zvinoshandiswa nemamwe mapato
  • kutsanangurwa kwezvinodikanwa pakutsanangura kuwanda kweSMS
  • kutsanangurira kuti nzira yePACCA inoshanda kune SMS, kusanganisira maitiro ekutungamirira kwebasa, uye mabasa
  • kuiswa kwezvitsva zvitsva zvekugadzirisa nekushandurwa kwemishandira mitsva kana kushandurwa

Vadzidzi vakapinda musangano iyi vakagadzirirwa zvakakwana kuti vabudirire kutora ISO / IEC 20000 Auditor test certification.

Objectives of ISO 20000 for Auditors

Pakupera kwedzidzo iyi mudzidzi achakwanisa kunzwisisa mazano eITSM uye zvinodiwa neIOO / IEC 20000 muzinga, kuti inoshandiswa sei mune sangano rinowirirana nehutano hwebasa, pamwe chete nezvinhu zvikuru zveChirongwa chekuziva.

Kunyanya, mudzidzi anonzwisisa:

  • Nhoroondo ye ISO / IEC 20000
  • Kukura uye chinangwa chezvikamu 1, 2, 3 uye 5 ISO / IEC 20000 uye kuti izvi zvinogona kushandiswa sei panguva yekuongorora uye chiyeuchidzo
  • Mashoko anokosha uye tsanangudzo dzinoshandiswa
  • ITSM mazano ose
  • Chimiro nekushandiswa kwe ISO / IEC 20000-1
  • Zvinoda zve ISO / IEC 20000-1
  • Kushandiswa uye ruzivo tsanangudzo dzinoda
  • Chinangwa chekuongorora kwepakati uye kwekunze, kushanda kwavo uye izwi rakabatana
  • Kuitwa kwe APMG Certification
  • Ihwo hukama nehutano hwakanaka uye maitiro akafanana - kunyanya ITIL®, ISO 9001 uye ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Internal auditors and expert advisors in Service Management
  • Vanyori vanoda kuitisa uye kutungamirira kuongororwa kweStar Management System (SMS)
  • Vatungamiri vepurojekiti kana vadzidzisi vanoda kuziva maitiro ekuongororwa kweSMS
  • Vanhu vanokonzerwa nehutano hwekombiyuta hwehutano hunoenderana nesangano
  • Nyanzvi dzezvesayenzi dzinoda kugadzirira basa rekuongorora kweSMS.

Prerequisites for ISO 20000 for Auditors Certification

Kunzwisisa kukuru kwe ISO / IEC 20000 uye ruzivo rwakazara rwekuongorora mitemo.

Kana uchida mamwe mashoko tibvunzane nesu zvakanaka.


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Chikamu 1Nhanganyaya uye nheyo kumusana
Chikamu 2Nheyo dzeTIT management
Chikamu 3IIO / IEC 20000 certification scheme
Chikamu 4Zviripo zve ISO / IEC 20000 muzinga
Chikamu 5Mashandisiro ayo matsigiti anobatsira kutsigira
Chikamu 6Tsanangudzo yebindu rekusimbisa uye kushandiswa