mhandoChikoro Kudzidzisa
nyoresa

ISO-IEC 20000 FOUNDATION

ISO / IEC 20000 Foundation Training Training & Certification

tsananguro

Vateereri & Prerequisites

kutaura kuti ichokwadi

ISO / IEC 20000 Foundation Chikoro Chekudzidzisa

Iyi yakagamuchirwa ISO / IEC 20000 Foundation yegadziriro inogadzirira vatsvaki vekudzidziswa kwekwesheyo. Inopa ruzivo runodikanwa kuwana ruzivo rwezvakanyorwa uye zvinodiwa zveI ISO / IEC 20000-1: 2011 mutemo wepasi rose weT IT service management (ITSM). Tsvaga kuti tsika idzi dzinogona sei kugamuchirwa nesangano kuti dzitungamirire maitirwo akachengetedzwa, nguva dzose dzinovandudza mavhisi uye dzinozadzisa chiziviso ku ISO / IEC 20000-1.ISO / IEC 20000 ndiyo mitemo yenyika yose yekutarisira kushanda kweT IT (ITSM). Inotsanangura zvinodikanwa uye inopa tsanangudzo yeT IT service management system (SMS) inoda kubudisira maitiro akachengetwa ehutano hwakagamuchirwa, pamwe nekutungamirirwa kwekuratidzira kuratidzirana nehutano

Iyi yemazuva e3-inotarirwa kune avo vanoda kuratidzira ruzivo rweSvondo-level pamusoro pe ISO / IEC 20000 uye kushandiswa kwayo mune imwe sangano rekupa hupi hwehutano. Izvi zvisingatauri ruzivo rwepamusoro rwezivo kune vekunzekeri vekunze, vanyori kana avo vane basa rekugadzirisa kushandiswa kwemamiriro ezvinhu mumusangano wemupi webasa. Vanyori vezvekuongorora, vashandi nevatori vese vangada kufunga nezveAppMG Practitioner kana Matidzi weMabhuku eZvipatimendi anopa mamwe mashoko pamusoro pemashandisirwo emitemo. Kuongorora kwe APMG, iyo inongororo yekuzvitsvaga, inogona kuitwa pamagumo edzidzo.

Zvinangwa zve ISO / IEC 20000 Foundation Training

Pakupera kwemudzidzi uyu mudzidzi achakwanisa kunzwisisa kukwirira, zvinangwa uye kukwirira kwepamusoro zvinodiwa zveIOO / IEC 20000, iyo inoshandiswa sei mune sangano rinowanzoitwa nehutano hwebasa, pamwe chete nezvinhu zvikuru zvehutano . Kunyanya, mudzidzi anonzwisisa:

  • Mamiriro eIO IEC 20000
  • Kukura uye chinangwa chezvikamu 1, 2, 3 uye 5 ye ISO IEC 20000 uye kuti izvi zvingashandiswa sei
  • Mashoko anokosha uye tsanangudzo dzinoshandiswa
  • Zvinonyanya kukosha zveSMS uye chido chekuenderera mberi nekuvandudzwa
  • Izvo zvinogadziriswa, zvinangwa zvavo nepamusoro yepamusoro zvinodiwa mumamiriro ekufananidzira anopa mamiriro ekutambira
  • Kushandiswa uye ruzivo tsanangudzo dzinoda
  • Chinangwa chekuongorora kwepakati uye kwekunze, kushanda kwavo uye izwi rakabatana
  • Kuitwa kwe APMG Certification Scheme
  • Ukama nehutano hwakanaka uye hunoenderana nemitemo

Vateereri vateereri veIO / IEC 20000 Foundation Course

Dzidzo yacho inotarisirwa nevashandi vari mukati uye kunze kwenyika masangano anobatsira vanoda kunzwisisa kwekutanga kweIOO / IEC 20000 muzinga uye zvayo. Ichapa:

  • Vadzidzisi vebasa, vashandi vekugadzira uye zvimwe mutariri webasa vashandi vane ruzivo rwekunzwisisa hutungamiri hwebasa zvichienderana neIO / IEC 20000
  • Vanhu vane ruzivo kuti vanzwisise ISO / IEC 20000 mizinga uye kuti iri sei musangano ravo
  • Vatungamiri uye vatungamiri vemapoka vane ruzivo rwechiitiko cheIO / IEC 20000 Service management system (SMS)
  • Internal auditors, vashandi vekugadzira, maitiro ekugadzirisa uye vataridzi vane ruzivo rwakanaka rweS ISO / IEC 20000 muzinga, zviri mukati maro uye chidimbu chekuongororwa mukati, kuongorora uye kuongorora
  • Uchapupu hwokuti nhume dzakagadziriswa nheyo yehutano hweIO / IEC 20000

Izvi zvisingatauri ruzivo rwepamusoro rwezivo kune vekunzekeri vekunze, vanyori kana avo vane basa rekugadzirisa kushandiswa kwemamiriro ezvinhu mumusangano wemupi webasa. Vanyori vezvekuongorora, vashandi nevatori vese vangada kufunga nezveAppMG Practitioner kana Makombidzi eMabhuku anopa mazano anopa mamwe mashoko pamusoro pemashandisirwo emitemo.

Zvakatarisirwa kuIO / IEC 20000 Foundation Certification

Hakuchina zvinodiwa zvekudzidzira iyi senyaya, kunyange ITIL® V3 Foundation Certificate yakanyatsorudzirwa.

Kuti uwane mamwe mashoko nemutsa taura nesu.


Reviews




Chikamu 1Kunzwisisa ISO / IEC 20000 nzvimbo, chinangwa uye kushandiswa
Kuverenga 1"Icha" uye "Unofanira" zvinotaurwa
Kuverenga 2Nheyo dzehutungamiri hwehurongwa hwehutano
Kuverenga 3ISO / IEC 20000 hukama neIITIL nedzimwe nzira uye nzira
Chikamu 2Kunzwisisa ISO / IEC 20000 kutarisira hurongwa hwekuita
Kuverenga 4Zvinangwa zvehutungamiri hurongwa
Kuverenga 5Mabasa ehutungamiri
Kuverenga 6Document requirements
Kuverenga 7Vashandi vanokwanisa, kuziva uye kudzidziswa
Chikamu 3Kunzwisisa ISO / IEC 20000 yekuita basa rekutarisira zvinoda
Kuverenga 8Kuronga nekugadzirisa maitiro matsva kana kuchinja
Kuverenga 9Basa Rokutora maitiro
Kuverenga 10Ukama hukama
Kuverenga 11Sarudzo nzira
Kuverenga 12Kudzora uye Kununura maitiro
Chikamu 4Kubvuma Purogiramu, Ita, Tarisa, Mutemo wekutenderera kunatsiridza basa
Kuverenga 13Kuronga, Kushandiswa uye Kuvandudza Kutarisira kwebasa reTI kusangana neIOO / IEC 20000 muzinga
Kuverenga 14Kushanda, kuongorora zvinodiwa uye Kukurukurirana
Kuverenga 15Chirongwa-do-check-act nzira uye kushandiswa kwaro kushanda basa
Chikamu 5Kudzokorora, kuongorora uye kuongorora kweIO / IEC 20000 mabasa
Kuverenga 16Mhando dzekuongororwa, kuongorora uye kuongorora kunodiwa nehuwandu
Kuverenga 17Nzira uye nzira dzinogona kushandiswa kwavari
Kuverenga 18Chii chinobatanidzwa nekuongorora kwekunze