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ITIL V3 INTERMEDIATE OSA (KUBATSIRA KUBATSIRA NOKUDZIDZA)

ITIL v3 Intermediate OSA (Operational Support and Analysis) Kudzidzira Nhaurirano & Chiratidzo

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Vateereri & Prerequisites

Course Outline

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ITIL v3 Pakati pe OSA Training Course Overview

The ITIL® 2011 Chikamu chepakatikati: Ongororo yekushanda uye kuongorora (OSA) Chikwangwani ndechekudzidzira kusununguka asiwo chikamu che ITIL® Intermediate Kukwanisa kufamba, uye imwe yemamodules anotungamirira kuIITIL® Expert Certificate mu IT Service Management. Chinangwa chemuchina wekudzidzira uye chibvumirano ndechekupa ruzivo kumabhizimisi maitiro muhutungamiri hwebasa sezvakanyorwa muIITIL® Service Lifecycle mumabhuku ekutanga. II ITIL® Certificate muKushanda kweKushandira uye Kuongorora inofanirwa kuita kuti vateereri vechipatendi vashandise maitiro eOSA mukugadzirisa nekusimbiswa kweUnited Management Lifecycle.

Vateereri vateereri veITIL v3 Pakati pe OSA

Sangano reKushandira uye Kuongorora maitiro kunobvumirana nevanotevera mune zviitiko zveT IT kana nzvimbo:

  • Mutungamiri weNyanzvi
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support
  • IT Oper Oper Manager
  • Network Control uye Operation
  • Network Support
  • Business Continuity Manager
  • Mutungamiriri weKachengeteka
  • Basa Remutariri Wechipfumi
  • Supplier Relationship Manager.
Zvinotarisirwa
Vadzidzi vanoshuva kudzidziswa uye kuongororwa nokuda kwekufanirwa izvi vanofanira kunge vatotora ITIL Foundation Certificate mu IT Service Management iyo inofanira kuiswa sehupupuriro hwehuwandu hwekugamuchira
Vadzidzi vakabata zvidzidzo zvinotevera zveIITIL vanofanirwawo, uye uchapupu hwakafanana huchadikanwa:
• Pakutanga ITIL (V2) Foundation pamwe neStart Bridge
• Chirongwa cheIt Expert mu IT Service Management (yakawanikwa kuburikidza neMutariri weBasa reMabasa kana kuti Vekudzivirira nzira).
Zvinokurudzirwa kuti vatsva:
• Inogona kuratidzira kufanana neshoko reTI uye kunzwisisa Sangano Rokutsigira uye Kuongororwa mukati memamiriro ezvinhu edzimabhizimisi avo
• Une ruzivo rwekushanda muhutano hwehutano hwebasa mukati memupi wehutsigiro hwehutsigiro, ane mutoro wekuti umwechete wevanotevera vanoranga:
• Maitiro ekugadzirisa basa
• Nzira yekugadzirisa matambudziko
• Kumbira nzira yekuzadzisa
• Matambudziko ekugadzirisa matanho
• Kuwana nzira yekugadzirisa
• Basa redeskiti
• Kushandiswa kwekambani
• IT maitiro ekugadzirisa
• Kushandiswa kwekushanda
.
Musati maenda kunodzidzira chiyeuchidzo chinonyatsokurudzirwa kuti vaverengi vaverenge mabhuku ekutanga eItest Service Lifecycle uye, kunyanya, bhuku reIIT Service Service

Course Outline

  • Kukosha kune bhizimisi yemabasa eOSA uye kuti mabasa eOSA anotsigira sei Upenyu hweHupenyu
  • Kuvandudza Service Operation kushanda
  • Maitiro eOSA anoshanda sei nedzimwe nzira dzehupenyu hwehupenyu hwehutano
  • Nzira yekushandisa nekuyera nzira dze OSA, mabasa uye mabasa kuti zvibudirire kubudirira kwekushanda
  • Kukosha kwekuchengeteka kweT IT uye zvipo zvayo kune OSA
  • Kunzwisisa teknolojia uye kugadzirisa zvinhu zvakapoteredza OSA
  • Matambudziko, matambudziko makuru ekubudirira (CSFs) uye njodzi dzinosangana neOSA
  • Kunyanya kusimbiswa pamatambo uye mabasa akabatanidzwa mu:
    • Chiitiko chekuchengetedza, chinotsanangura kuonekwa kunoonekwa kwekukosha kweII Infrastructure Management kana kuendeswa kwebasa reTI
    • Incident Management, ine mukana wekuunza hutano kumashure ekushanda kwemaitiro nokukurumidza sezvinobvira uye maererano nezvibvumirano zvekubvumirana kwebasa
    • Kumbira Kuzadzikiswa, kuzadzisa chikumbiro chinopa kukurumidza nekubudirira kugona kwehutano hwehutano hwekuvandudza michina yebhizimisi kana hutano hwebhizinesi mashizha uye zvigadzirwa
    • Dambudziko Rokugadzirisa, rinodzivirira matambudziko uye zviitiko zvisingaitike, kubvisa zviitiko zvinowanzoitika uye kuderedza kuitika kwezviitiko zvisingagoni kudzivirirwa
    • Kuwana mazano ekugadzirisa, zvipo zvinopiwa nevashandi vane kodzero yekushandisa sangano panguva
      kudzivisa kuwanikwa kune vasiri vabati vasiri.
  • Basa rekushanda kwehutano rinowanikwa mune dzimwe nzvimbo zvoupenyu hwepakati pehupenyu zvakadai se: Change Management, Service Asset uye Kugadzirisa Maitirwo, Kusunungurwa neKushandiswa Kwekutsvaga, Kugona Kutarisira, Availability Management, Knowledge Management, Financial Management ye IT Services, IT Service Continuity Management.
  • Kuronga Kwebasa reMabasa rinotsanangura mabasa uye mabasa kuti aite mukati meSebenzi reMabasa neKutsigira zvakadai seSe Service Desk, Technical Management, IT Operations Management uye Application Management.

kuuya Events

June 2018
30
Chikumi 2018

Gurgaon,

B 100 A, South South 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate Service Design (SD - 30th June 2018)

ITIL- NOMUNYORI WEBASA KUNYANYA

Innovative Technology Solutions iri kuita 1 zuva Kudzidziswa paItli Intermediate Service Design (SD) kubva 30th June 2018.

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July 2018
01
Chikunguru 2018

Gurgaon,

B 100 A, South South 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate - Service Strategy (SS - 1st July 2018)

ITIL-INTERMEDIATE SERVICE STRATEGY

Innovative Technology Solutions iri kuita 1 zuva Kudzidziswa paItli Intermediate Service Strategy (SS) kubva 1st July 2018.

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07
Chikunguru 2018

Gurgaon,

B 100 A, South South 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate - SO (7-07-2018)

ITIL-INTERMEDIATE SERVICE OPERATION

Innovative Technology Solutions iri kutungamirira mazuva e2 Kudzidziswa paItaly Intermediate - Service Operation kubva 07th July 2018 kusvika 08th July 2018.

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