ISO 20000 ee Koorsooyinka Tababarka Tababarka iyo Shahaadada
Maqalka & Shuruudaha
ISO 20000 ee Koorsada Tababarka Tababarka
Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
Shahaadada ISO / IEC20000 waxaa lagu abaal mariyaa ka dib markii ay sameeyaan baaritaano ay sameeyeen Hay'adaha Shahaadada ee Diiwaangashan, oo xaqiijinaya in adeeg bixiyaha uu hirgeliyo, hirgeliyo loona maamulo nidaamka Maareynta Adeega IT-ga oo waafaqsan shuruudaha heerka. Ujeedada koorsada ISO / IEC 20000 waa si ay u bixiyaan faham ku filan guud ahaan ITSM guud ahaan iyo aqoonta content iyo shuruudaha heerka ISO / IEC 20000 si ay u awoodaan inay ku xisaabtamaan xisaabaadka ka soo horjeeda.
Koorsadani waxay daboolaysaa daabacaadda labaad ee heerka (ISO / IEC 20000-1: 2011) taas oo joojineysa oo badalaysa daabacaadda koowaad (ISO / IEC 20000-1: 2005).
Qaar ka mid ah kala duwanaanshaha ugu weyn waa sida soo socota:
- si toos ah ula xiriirta ISO 9001
- si toos ah ula socdaan ISO / IEC 27001
- isbedelka erayada si loo muujiyo isticmaalka caalamiga ah
- caddaynta shuruudaha lagu maamulayo hababka ay maamulaan dhinacyada kale
- caddaynta shuruudaha lagu qeexayo baaxadda SMSka
- caddayn in habka PDCA uu khuseeyo SMS, oo ay ku jiraan hababka maamulka adeega, iyo adeegyada
- soo bandhigida shuruudaha cusub ee naqshadeynta iyo kala-guurka adeegyada cusub ama la bedelay
Ardayda dhigata koorsadan waxay si haboon u diyaarsan yihiin inay qaataan tijaabada aqoonsiga ISO / IEC 20000 Auditor ee la xidhiidha.
Objectives of ISO 20000 for Auditors
Dhamaadka koorsadan ardayga wuxuu awoodi doonaa inuu fahmo mabaadii'da ITSM iyo shuruudaha ISO / IEC 20000, sida loo isticmaalo habka adeeg bixiyaha caadiga ah ee IT-da, oo ay weheliso waxyaabaha ugu muhiimsan ee Qorshaha Shahaadaynta.
Gaar ahaan, ardaygu wuu fahmi doonaa:
- Waxay asal u tahay ISO / IEC 20000
- Baaxadda iyo ujeedada qaybaha 1, 2, 3 iyo 5 ee ISO / IEC 20000 iyo sida loo isticmaali karo inta lagu jiro baaritaanka iyo shahaadada
- Ereyada muhiimka ah iyo qeexitaannada loo isticmaalo
- Mabaadi'da guud ee ITSM
- Dhismaha iyo codsiga ISO / IEC 20000-1
- Shuruudaha ISO / IEC 20000-1
- Shuruudaha qeexidda iyo shuruudaha qeexidda
- Ujeedada baaritaanka gudaha iyo dibadda, hawlgaladooda iyo ereyada la xidhiidha
- Hawlgallada Shahaadooyinka APMG
- Xiriirka habdhaqanka ugu wanaagsan iyo heerarka la xiriira - gaar ahaan ITIL®, ISO 9001 iyo ISO / IEC 27001
Intended Audience for ISO 20000 for Auditors Course
- Hanti-dhawraha gudaha iyo lataliyayaasha khibradda ee Maareynta Adeega
- Kantaroolayaasha doonaya inay sameeyaan oo ay hogaaminayaan maareynta shahaadooyinka shahaadada nidaamka maamulka adeegga (SMS)
- Mashruucyada mashruuca ama la-taliyayaasha ayaa doonaya inay hagaajiyaan habka baaritaanka macaamiisha
- Shakhsiyaadka ka masuulka ah u hoggaansamida adeegga farsamada macluumaadka ee hay'ad
- Khabiiro farsamo oo doonaya in ay u diyaargaroobaan howlaha xisaabinta SMS.
Prerequisites for ISO 20000 for Auditors Certification
Fahan aasaasi ah oo ku saabsan ISO / IEC 20000 iyo aqoon guud oo ku saabsan mabaadi'da xisaabinta.
Wixii macluumaad dheeraad ah si naxariis leh nala soo xiriir.
ISO 20000 for Auditors Training in Gurgaon | ISO 20000 for Auditors Training Institute in Gurgaon
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