TypeHo Koetlisa Sekolo
Ngodisa

ISO 20000 BAKENG SA BATHO BA KHETHO

ISO 20000 bakeng sa Lihlopha tsa Koetliso ea Koetliso le Koetliso

Tlhaloso

Bamameli le Litlhokahalo

tiiseletswe

ISO 20000 bakeng sa Koetliso ea Koetliso ea Lihlopha

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

Setifikeiti sa ISO / IEC20000 se fanoa ka mor'a lichelete tse entsoeng ke Mekhatlo ea Boitsebiso bo Ngolisitsoeng, e leng se tiisang hore mofani oa litšebeletso o qapa, o sebelisa le ho laola tsamaiso ea IT Service Management tumellanong le litlhoko tsa tekanyetso. Sepheo sa sekolo sa ISO / IEC 20000 Auditor ke ho fana ka kutloisiso e lekaneng ea ITSM ka kakaretso le tsebo ea litaba le litlhoko tsa sekala sa ISO / IEC 20000 e le hore se khone ho etsa lipatlisiso khahlanong le maemo.

Koetliso e koahela khatiso ea bobeli ea tekanyetso (ISO / IEC 20000-1: 2011) e kenyang le ho nkela sebaka sa pele (ISO / IEC 20000-1: 2005).

Tse ling tsa phapang e khōlō ke tse latelang:

  • ho lumellana ho haufi le ISO 9001
  • ho tsamaisana haufi le ISO / IEC 27001
  • phetoho ea lentsoe le sebelisoang ho bonts'etsa tšebeliso ea machaba
  • ho hlakisa litlhoko tsa tsamaiso ea mekhoa e sebelisoang ke mekhatlo e meng
  • ho hlakisa litlhoko tsa ho hlalosa boemo ba sesebelisoa
  • tlhaloso ea hore mokhoa oa PDCA o sebetsa ho SMS, ho kenyeletsoa litsamaiso tsa tsamaiso ea tšebeletso, le litšebeletso
  • ho kenyelletsa litlhoko tse ncha bakeng sa moralo le phetoho ea lits'ebeletso tse ncha kapa tse fetotsoeng

Baithuti ba kileng ba ea thupelong ena ba lokiselitsoe hantle hore ba atlehe ho nka tlhahlobo ea certification ea ISO / IEC 20000 Auditor.

Objectives of ISO 20000 for Auditors

Qetellong ea thupelo ena seithuti se tla khona ho utloisisa melao-motheo ea ITSM le litlhoko tsa standard standard ea ISO / IEC 20000, kamoo e sebelisetsoang mokhatlong o hlophisitsoeng oa litšebeletso tsa litšebeletso tsa IT, hammoho le lintlha tse ka sehloohong tsa Scheme ea ho netefatsa.

Haholo-holo, seithuti se tla utloisisa:

  • Sebopeho sa ISO / IEC 20000
  • Boemo le morero oa Likarolo 1, 2, 3 le 5 tsa ISO / IEC 20000 le hore na li ka sebelisoa joang nakong ea ho hlahloba le ho netefatsa
  • Mantsoe a bohlokoa le litlhaloso tse sebelisitsoeng
  • Melao-motheo ea ITSM
  • Tsela le tšebeliso ea ISO / IEC 20000-1
  • Litlhoko tsa ISO / IEC 20000-1
  • Tlhaloso ea tlhaloso e sebetsang le ea boholo-holo
  • Sepheo sa lipatlisiso tsa ka hare le tsa ka ntle, ts'ebetso ea bona le lentsoe le amanang le lona
  • Tshebetso ea APMG Certification
  • Kamano e ntle le mekhoa e metle le litekanyetso tse amanang - haholo-holo ITIL®, ISO 9001 le ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Baokameli ba ka hare le baeletsi ba litsebo Lefapheng la Tsamaiso
  • Baloki ba lichelete ba batlang ho etsa liphuputso tsa tikoloho ea Service Management System (SMS)
  • Baokameli ba merero kapa baeletsi ba batlang ho tseba mokhoa oa ho hlahloba mangolo
  • Batho ba ikarabellang bakeng sa tšebeletso ea thekenoloji ea tlhahiso-leseling ka mokhatlo o hlophisitsoeng
  • Litsebi tsa setsebi tse batlang ho lokisetsa mosebetsi oa ho hlahloba li-SMS.

Prerequisites for ISO 20000 for Auditors Certification

Tlhaloso e kholo ea ISO / IEC 20000 le tsebo e pharaletseng ea melao-motheo ea ho hlahloba.

Bakeng sa lintlha tse ling re ikopanye ka mosa.


Reviews




Karolo ea 1Kenyelletso le semelo ho latela maemo
Karolo ea 2Melao-motheo ea tsamaiso ea IT
Karolo ea 3Sebopeho sa tikoloho sa ISO / IEC 20000
Karolo ea 4Litaba tsa standard ISO / IEC 20000
Karolo ea 5Kamoo lisebelisoa li tšehetsang tikoloho kateng
Karolo ea 6Tlhaloso ea tšimo ea ho netefatsa le ho sebetsa