TypeHo Koetlisa Sekolo
Ngodisa

Koetliso e tlang

chata 21
Lula 24
ISO 20000 PRACTITIONER

Koetliso ea Koetliso ea Basebetsi ba ISO 20000 le Voteiti

Tlhaloso

Bamameli le Litlhokahalo

tiiseletswe

Koetliso ea Koetliso ea ISO 20000

Banyalani ba kopa hore (ba ka hare kapa ba ka ntle) ba Tšebeletso ea IT ba ka paka hore ba khone ho fana ka boleng bo hlokahalang ba tšebeletso mme ba na le mekhoa e nepahetseng ea tsamaiso ea ts'ebetso sebakeng seo. E itšetlehile ka mekhoa, ISO / IEC20000 ke molao o amohelehang oa machaba Tsamaiso ea Tšebeletso ea IT e hlalosang litlhoko tsa mofani oa tšebeletso ho rera, ho theha, ho phethahatsa, ho sebetsa, ho hlahloba, ho hlahloba, ho boloka le ho ntlafatsa SMS. Litlhokahalo li kenyeletsa moralo, phetoho, ho fana le ho ntlafatsa litšebeletso ho phethahatsa litlhoko tsa tšebeletso tse lumellaneng.

ISO / IEC20000 setifikeiti e fanoa ka mor'a lichelete tse entsoeng ke Li-Registered Certification Bodies, tse tiisang hore mofani oa litšebeletso o qapa, o sebelisa le ho laola tsamaiso ea IT Management Management tumellanong le litlhoko tsa maemo.

Koetliso ena e fana ka kutloisiso e lekaneng ea ISO / IEC 20000 le kopo ea eona ho khona ho sekaseka le ho sebelisa tsebo e fumanoeng mesebetsing e mengata e tla tšehetsa mekhatlo ho latela litlhoko tsa Karolo ea 1, le ho fihlella le ho boloka tiiso ea ISO / IEC 20000 .

Koetliso e koahela khatiso ea bobeli ea tekanyetso (ISO / IEC 20000-1: 2011) e kenyang le ho nkela sebaka sa pele (ISO / IEC 20000-1: 2005).

Tse ling tsa phapang e khōlō ke tse latelang:

  • ho lumellana ho haufi le ISO 9001
  • ho tsamaisana haufi le ISO / IEC 27001
  • phetoho ea lentsoe le sebelisoang ho bonts'etsa tšebeliso ea machaba
  • ho hlakisa litlhoko tsa tsamaiso ea mekhoa e sebelisoang ke mekhatlo e meng
  • ho hlakisa litlhoko tsa ho hlalosa boemo ba sesebelisoa
  • tlhaloso ea hore mokhoa oa PDCA o sebetsa ho SMS, ho kenyeletsoa litsamaiso tsa tsamaiso ea tšebeletso, le litšebeletso
  • ho kenyelletsa litlhoko tse ncha tsa moralo le phetoho ea Lits'ebeletso tse ncha kapa tse fetotsoeng

Baithuti ba kileng ba ea thupelong ena ba lokiselitsoe hantle hore ba atlehe ho nka teko ea tikoloho ea ISO / IEC 20000.

Sepheo sa Koetliso ea basebetsi ba ISO 20000

Qetellong ea thupelo ena seithuti se tla khona ho utloisisa le ho khona ho sekaseka le ho sebelisa lihlahisoa tsa ISO / IEC 20000 ka hare ho mekhatlo e netefalitsoeng hona joale kapa ba lakatsang ho kenya ts'ebetsong ea sesebelisoa ho lokisetsa setifikeiti sa pele.

Haholo-holo, seithuti se tla khona ho:

  • Utloisisa morero, tšebeliso le tšebeliso ea Likarolo 1, 2, 3 le 5 tsa maemo
  • Thusa le ho eletsa mekhatlo ho finyella ho lumellana le ISO / IEC 20000-1 le tiiso
  • Utloisisa, hlalosang le ho eletsa litabeng tse amanang le ho sebetsa, ho nepahala le ho fana ka tlhaloso
  • Utloisisa le ho hlalosa likamano pakeng tsa ISO / IEC 20000 le ITSM mekhoa e metle e sebelisoang ka tloaelo le litekanyetso tse amanang
  • Hlalosa mme u sebelise litlhoko tsa karolo ea 1
  • Hlalosa tšebeliso ea theknoloji le lisebelisoa ho tšehetsa ts'ebetsong le ntlafatso ea sesebelisoa, ho fihlella ha setifikeiti le pontšo e tsoelang pele ea ho lumellana le karolo ea 1
  • Ho eletsa le ho thusa litlhahlobo tsa ho itokisetsa likopo tsa ISO / IEC 20000
  • Hlahisa tlhahlobo ea lekhalo e tšehetsoeng ke moralo oa ntlafatso le ts'ebetsong
  • Utloisisa, etsa le ho sebelisa moralo oa tsamaiso ea ts'ebeletso
  • Thusa le ho eletsa mekhatlo ho ts'ebetsong ea ts'ebetso ea ntlafatso ea nako e telele
  • Lokisetsa mekhatlo bakeng sa tlhahlobo ea tikoloho ea ISO / IEC 20000 e sebelisa melao ea APMG Certification Scheme.

Intended Audience for of ISO 20000 Practitioner Course

Litlhoko tsena li reretsoe ho litsebi, batsamaisi le baeletsi ba nang le boikarabelo ba bohlokoa mosebetsing le / kapa tsamaiso ea ts'ebetso ea tsamaiso ea tsamaiso ea tšebeletso e thehiloeng ho ISO / IEC 20000.

Prerequisites for of ISO 20000 Practitioner Certification

Barupeluoa ba tlameha ho ba le tsebo ea motheo ea melao-motheo le mekhoa ea Ts'ebetso ea Tšebeletso ea IT.
The knowledge base in this area are such as those acquired in a course ITIL® Foundation or ISO / IEC 20000 Foundation.

Bakeng sa lintlha tse ling ka mosa iteanye le rona.


Reviews




Karolo ea 1Kenyelletso le morao ho ISO / IEC e tloaelehileng ea 20000
Karolo ea 2ISOIEC 20000 setifikeiti sa tiiso
Karolo ea 3Melao-motheo ea tsamaiso ea tšebeletso ea IT
Karolo ea 4ISO / IEC 20000-1 (Karolo ea 1) Tsamaiso ea tsamaiso ea ts'ebeletso
Karolo ea 5ISO / IEC 20000-2 Tataiso mabapi le kopo ea Karolo ea 1
Karolo ea 6Ho finyella setifikeiti sa ISO / IEC 20000
Karolo ea 7Ho sebetsa, ho kenyeletsa le ho lumellana ho latela ISO / IEC 20000-3
Karolo ea 8Litokisetso tsa ho tiisoa ka molao, ho hlahloba ka botlalo le ho hlahloba
Karolo ea 9Ho ikoetlisa le ho itokisa