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ITIL V3 INTERMEDIATE SOA (SERVICE ERBJUDANDEN OCH AVTAL)

ITIL v3 Intermediate SOA - Tjänster och avtal Utbildningskurs och certifiering

Beskrivning

Målgrupp och förutsättningar

Kursplan

Schema och avgifter

certifiering

ITIL v3 Intermediate SOA Training Course Overview

Certifikatet ITIL® 2011 Intermediate Qualification: Service Offerings och avtal (SOA) är en fristående kvalifikation, men ingår också i ITIL® Intermediate Kapacitet, och en av de moduler som leder till ITIL® Expert Certificate i IT Service Management. Syftet med denna träningsmodul och den därmed sammanhängande tentamen och certifikatet är att tilldela, testa och validera kunskapen om branschpraxis i service Management som dokumenteras i ITIL® Service Lifecycle-kärnpublikationer.

Intended Audience for ITIL v3 Intermediate SOA

Tjänsteutbudet och avtalens kvalifikation skulle passa kandidater i följande IT-branscher eller områden:

  • Kapacitetschef
  • Tillgänglighet Manager
  • Change Manager
  • Säkerhetsadministratör
  • Program Support
  • IT Operations Manager
  • Nätverkskontroll och drift
  • Nätverkssupport
  • Business Continuity Manager
  • Security manager
  • Service Portfolio Manager
  • Leverantör Relationship Manager.
Förutsättningar
Kandidater som önskar utbildas och examineras för denna kvalifikation måste redan ha ITIL Foundation Certificate i IT Service Management som måste presenteras som dokumentation för att få tillträde
Kandidater som har följande ITIL-kvalifikationer är också berättigade, och liknande bevis kommer att krävas:
• Tidigare ITIL (V2) Foundation plus Foundation Bridge
• ITIL-expertcertifikat i IT-servicehantering (uppnått via Service Manager eller Practitioner bridging routes).
Det rekommenderas att kandidaterna:
• Kan visa kunskap om IT-terminologi och förstå operativ support och analys inom ramen för sin egen affärsmiljö
• Har erfarenhet av att arbeta i en servicehanteringskapacitet inom en tjänsteleverantörsmiljö med ansvar för minst en av följande ledningsdiscipliner:
• Hanteringsprocess
• Incident management process
• Förfrågan om fullgörande
• Problemhanteringsprocessen
• Åtkomsthanteringsprocessen
• Service Desk
• Teknisk hantering
• IT-hantering
• Applikationshantering
.
Innan vi tar del av utbildning för certifieringen rekommenderas det också starkt att kandidater läser kärnpublikationerna ITIL Service Lifecycle och i synnerhet publiceringspublikationen ITIL Service Operation

Kursplan

  • Översikt över SOA-processer och grundläggande principer
  • Värdet för SOA-verksamhetens verksamhet
  • Hur SOA-processerna bygger på en bra affärssituation
  • Hur SOA-processerna bygger på en god förståelse för avkastning på investeringar (ROI)
  • Processer över hela livscykeln avseende tjänsteleverantörer och avtalens läroplan
    SOA roller och ansvar
  • Teknik- och implementeringshänsyn
  • Utmaningar, kritiska framgångsfaktorer och risker
LeveranslägePlatsKursens längdSkriva in
Klassrumsutbildning Gurgaon 2 DagarGå med nu

Kommande utbildning

December 2018

15
december 2018

Gurgaon,

B 100 A, South City 1, Nära Signature Towers,

Gurgaon,

Haryana

122001

indien


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ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

Läs mer »

22
december 2018

Gurgaon,

B 100 A, South City 1, Nära Signature Towers,

Gurgaon,

Haryana

122001

indien


+ Google Map

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIATE SERVICE TRANSITION

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Läs mer »

Vänligen skriv till oss på info@itstechschool.com & kontakta oss på + 91-9870480053 för kurspris och certifieringskostnad, schema och plats

Släpp oss en fråga

  • Antal frågor: 8 Frågor per papper
  • Varaktighet: 90 minuter för alla kandidater på respektive språk
  • Passande poäng: 28-märken som krävs för att skickas (av 40 tillgänglig) - 70%
  • Testformat: Multiple Choice

För mer information vänligen kontakta oss.

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