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ITIL V3 INTERMEDIATE OSA (OPERATIVT STÖD OCH ANALYS)

ITIL v3 Intermediate OSA (Operations Support and Analysis) utbildning Kurs & Certifiering

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Målgrupp och förutsättningar

Kursplan

Schema och avgifter

certifiering

ITIL v3 Intermediate OSA Training Course Overview

De ITIL® 2011 Intermediate Qualification: Operational Support and Analysis (OSA) Certifikat är en fristående kvalifikation men ingår också i ITIL® Intermediate Kapacitet, och en av de moduler som leder till ITIL® Expert Certificate i IT Service Management. Syftet med denna träningsmodul och certifikat är att ge kunskap om branschpraxis inom servicehantering som dokumenterad i ITIL® Service Lifecycle-kärnpublikationer. ITIL®-certifikatet i operativ support och analys är avsett att göra det möjligt för innehavarna av certifikatet att tillämpa OSA-praxis vid upplösning och support av Service Management Lifecycle.

Intended Audience for ITIL v3 Intermediate OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Kapacitetschef
  • Tillgänglighet Manager
  • Change Manager
  • Säkerhetsadministratör
  • Program Support
  • IT Operations Manager
  • Nätverkskontroll och drift
  • Nätverkssupport
  • Business Continuity Manager
  • Security manager
  • Service Portfolio Manager
  • Leverantör Relationship Manager.
Förutsättningar
Kandidater som önskar utbildas och examineras för denna kvalifikation måste redan ha ITIL Foundation Certificate i IT Service Management som måste presenteras som dokumentation för att få tillträde
Kandidater som har följande ITIL-kvalifikationer är också berättigade, och liknande bevis kommer att krävas:
• Tidigare ITIL (V2) Foundation plus Foundation Bridge
• ITIL-expertcertifikat i IT-servicehantering (uppnått via Service Manager eller Practitioner bridging routes).
Det rekommenderas att kandidaterna:
• Kan visa kunskap om IT-terminologi och förstå operativ support och analys inom ramen för sin egen affärsmiljö
• Har erfarenhet av att arbeta i en servicehanteringskapacitet inom en tjänsteleverantörsmiljö med ansvar för minst en av följande ledningsdiscipliner:
• Hanteringsprocess
• Incident management process
• Förfrågan om fullgörande
• Problemhanteringsprocessen
• Åtkomsthanteringsprocessen
• Service Desk
• Teknisk hantering
• IT-hantering
• Applikationshantering
.
Innan vi tar del av utbildning för certifieringen rekommenderas det också starkt att kandidater läser kärnpublikationerna ITIL Service Lifecycle och i synnerhet publiceringspublikationen ITIL Service Operation

Kursplan

  • Värdet för OSA-verksamhetens verksamhet och hur OSA-aktiviteter stöder service livscykeln
  • Optimera serviceoperationens prestanda
  • Hur processerna i OSA interagerar med andra processer för service livscykel
  • Hur man använder och mäter OSA-processerna, aktiviteterna och funktionerna för att uppnå operativ excellens
  • Betydelsen av IT-säkerhet och dess bidrag till OSA
  • Förstå teknik och implementeringshänsyn kring OSA
  • Utmaningarna, de kritiska framgångsfaktorerna (CSF) och riskerna med OSA
  • Särskild tonvikt på processer och roller som ingår i:
    • Händelseledning, definierar upptäckta händelser av betydelse för IT-infrastrukturhantering eller leverans av en IT-tjänst
    • Incident Management, har möjlighet att ta tillbaka tjänsterna till normal verksamhet så snart som möjligt och enligt överenskomna servicenivåer
    • Förfrågan Uppfyllelse, uppfyller en begäran som ger snabb och effektiv tillgång till standardtjänster för att förbättra företagsproduktiviteten eller kvaliteten på företagstjänster och produkter
    • Problemhantering, hindrar problem och händelser att hända, eliminera återkommande incidenter och minimera effekterna av incidenter som inte kan förebyggas
    • Access management, ger behöriga användare rätt att använda en tjänst under
      förhindra tillgång till icke auktoriserade användare.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Organisera för Service Operation som beskriver roller och funktioner som ska utföras inom Service Operation och Support, såsom Service Desk, Technical Management, IT Operations Management och Application Management.
LeveranslägePlatsKursens längdSkriva in
Klassrumsutbildning Gurgaon 2 DagarGå med nu

Kommande utbildning

December 2018

15
december 2018

Gurgaon,

B 100 A, South City 1, Nära Signature Towers,

Gurgaon,

Haryana

122001

indien


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ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

Läs mer »

22
december 2018

Gurgaon,

B 100 A, South City 1, Nära Signature Towers,

Gurgaon,

Haryana

122001

indien


+ Google Map

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIATE SERVICE TRANSITION

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Läs mer »

Vänligen skriv till oss på info@itstechschool.com & kontakta oss på + 91-9870480053 för kurspris och certifieringskostnad, schema och plats

Släpp oss en fråga

  • Antal frågor: 8 Frågor per papper
  • Varaktighet: 90 minuter för alla kandidater på respektive språk
  • Passande poäng: 28-märken som krävs för att skickas (av 40 tillgänglig) - 70%
  • Testformat: Multiple Choice

För mer information vänligen kontakta oss.

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