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  1. 20533 Implementing Microsoft Azure Infrastructure Solutions (15th December 2018)

    December 15 @ 9:00 am - December 29 @ 6:00 pm
  2. ITIL Intermediate Service Transition (ST – 22nd December 2018)

    December 22 @ 9:00 am - December 23 @ 6:00 pm
ITIL V3 INTERMEDIATE OSA (UFASHAJI NA UFUNZO WA UFUNZO)

ITIL v3 Katikati ya OSA (Msaada wa Msaada na Uchambuzi) Mafunzo na Vyeti

Maelezo

Wasikilizaji & Maagizo ya awali

Ufafanuzi wa Mafunzo

Ratiba na ada

vyeti

ITIL v3 Muhtasari wa mafunzo ya OSA Mafunzo ya Muhtasari

The ITIL® 2011 Ufafanuzi wa Kati: Msaada wa Uendeshaji na Uchambuzi (OSA) Cheti ni sifa ya uhuru lakini pia ni sehemu ya ITIL® katikati Mto mkondo, na moja ya modules zinazoongoza kwenye Hati ya Expert ITIL® katika Usimamizi wa Huduma za IT. Lengo la moduli hii na mafunzo ni, kutoa elimu juu ya mazoea ya sekta katika usimamizi wa huduma kama ilivyoandikwa katika machapisho ya msingi ya ITIL® Service Lifecycle. Hati ya ITIL ® katika Msaada na Uchambuzi wa Utendaji ni lengo la kuwawezesha wamiliki wa cheti kuomba mazoea ya OSA katika azimio na msaada wa Usimamizi wa Huduma za Usimamizi wa Huduma.

Intended Audience for ITIL v3 kati ya OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Meneja wa Uwezo
  • Meneja wa Upatikanaji
  • Mabadiliko ya Meneja
  • Usalama Msimamizi
  • Maombi ya Maombi
  • IT Meneja Uendeshaji wa
  • Udhibiti wa Mtandao na Uendeshaji
  • Msaada wa Mtandao
  • Meneja wa Kuendeleza Biashara
  • Meneja Usalama
  • Meneja wa Meneja wa Huduma
  • Meneja wa Uhusiano wa Wasambazaji.
Prerequisites
Wagombea wanaotaka kufundishwa na kuzingatiwa kwa kufuzu hili lazima wamiliki Hati ya Msingi ya ITIL katika Usimamizi wa Huduma za IT ambayo inapaswa kuwasilishwa kama ushahidi wa hati ya kupata uingizaji
Wagombea ambao wanashikilia sifa zifuatazo za ITIL pia wanastahili, na ushahidi sawa utahitajika:
• Mapema ITIL (V2) Foundation pamoja na Foundation Bridge
Cheti cha Wataalam wa ITIL katika Usimamizi wa Utumishi wa IT (kupatikana kupitia Meneja wa Huduma au Mtaalamu wa njia za kuunganisha).
Inashauriwa kuwa wagombea:
• Inaweza kuonyesha ujuzi na itikadi ya IT na kuelewa Msaada wa Uendeshaji na Uchambuzi ndani ya mazingira ya biashara yao wenyewe
• Uwe na uzoefu wa kufanya kazi katika uwezo wa usimamizi wa huduma ndani ya mazingira ya mtoa huduma, una wajibu wa angalau moja ya taaluma za usimamizi zifuatazo:
• Utaratibu wa usimamizi wa tukio
• Utaratibu wa usimamizi wa tukio
• Utaratibu wa utimizaji wa ombi
• Utaratibu wa usimamizi wa tatizo
• Upatikanaji wa mchakato wa usimamizi
• Dawati la huduma
• Usimamizi wa kiufundi
• Usimamizi wa shughuli za IT
• Usimamizi wa maombi
.
Kabla ya kuhudhuria mafunzo ya vyeti pia inashauriwa sana kuwa wagombea wasome machapisho ya msingi ya huduma ya ITIL Huduma na, hasa, uchapishaji wa Util wa Huduma ya ITIL

Ufafanuzi wa Mafunzo

  • Thamani kwa biashara ya shughuli za OSA na jinsi shughuli za OSA zinasaidia Maisha ya Huduma
  • Kuboresha utendaji wa Utendaji wa Huduma
  • Jinsi taratibu za OSA zinaingiliana na taratibu nyingine za Utunzaji wa Huduma
  • Jinsi ya kutumia na kupima taratibu za OSA, shughuli na kazi ili kufikia ubora wa uendeshaji
  • Umuhimu wa usalama wa IT na michango yake kwa OSA
  • Kuelewa teknolojia na masuala ya utekelezaji yanayozunguka OSA
  • Changamoto, mambo muhimu ya mafanikio (CSFs) na hatari zinazohusiana na OSA
  • Mkazo maalum juu ya michakato na majukumu ni pamoja na:
    • Usimamizi wa tukio, hufafanua matukio ya kuonekana ya umuhimu kwa Usimamizi wa Miundombinu ya IT au utoaji wa huduma ya IT
    • Usimamizi wa Tukio, ina uwezo wa kuleta huduma tena kwa shughuli za kawaida haraka iwezekanavyo na kulingana na viwango vya huduma walikubaliana
    • Utekelezaji wa Maombi, inatimiza ombi kutoa huduma ya haraka na ufanisi kwa huduma za kawaida ili kuboresha uzalishaji wa biashara au ubora wa huduma za biashara na bidhaa
    • Usimamizi wa Tatizo, huzuia matatizo na matukio kutokea, kuondoa matukio ya mara kwa mara na kupunguza athari za matukio ambayo hayawezi kuzuiwa
    • Usimamizi wa upatikanaji, misaada ya watumiaji idhini ya kutumia huduma wakati
      kuzuia upatikanaji wa watumiaji wasioidhinishwa.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Kuandaa Utumishi wa Utumishi ambao unaelezea majukumu na kazi zinazofanyika ndani ya Huduma na Huduma kama Huduma kama Huduma, Usimamizi wa Kiufundi, Usimamizi wa Uendeshaji wa IT na Usimamizi wa Maombi.
Njia ya utoajieneoMuda wa MafunzoIngia
Mafunzo ya darasa Gurgaon 2 SikuJiandikisha Sasa

Mafunzo ya ujao

Desemba 2018

22
Desemba 2018

Gurgaon,

B 100 A, Kusini mwa mji 1, Karibu na Ishara Towers,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIATE SERVICE TRANSITION

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Pata maelezo zaidi »

Tafadhali tuandikie info@itstechschool.com & wasiliana nasi kwenye + 91-9870480053 kwa gharama ya kozi & vyeti gharama, ratiba & eneo

Tutusheni Jitihada

  • Idadi ya Maswali: Maswali ya 8 kwa karatasi
  • Duration: Dakika 90 kwa wagombea wote katika lugha yao
  • Kupitisha alama: Alama za 28 zinazohitajika kupitishwa (nje ya 40 inapatikana) - 70%
  • Format ya mtihani: Nyingi Choice

Kwa maelezo zaidi tafadhali wasiliana nasi.

ITIL Intermediate OSA (Operational Support and Analysis) Training in Gurgaon | ITIL Intermediate OSA (Operational Support and Analysis) Training Institute in Gurgaon

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