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INCWADI

ISO 20000 KUBACEBISI

I-ISO 20000 yabaPhicotho boQeqesho noQeqesho

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Abaphulaphuli kunye neemfuno ezifunekayo

iziQinisekiso

ISO 20000 kwiCandelo loQeqesho loPhicotho

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

Isatifikethi se-ISO / IEC20000 sinikezelwa emva kokuphicothwa kweeNkonzo eziBhalisiweyo, eziqinisekisa ukuba umniki-nkonzo ulungisa, usetyenzise kwaye ulawula inkqubo yoLawulo lweeNkonzo ze-IT ngokuhambelana neemfuno zomgangatho. Injongo ye-ISO / IEC ye-20000 Auditor course ukubonelela ngokwaneleyo ulwazi lwe-ITSM ngokubanzi kunye nolwazi lweziqulatho kunye neemfuno ze-ISO / IEC ye-20000 standard ukuze bakwazi ukwenza uphicotho-mali ngokubhekiselele kumgangatho.

Le khosi iquka ukushicilelwa kwesibini komgangatho (ISO / IEC 20000-1: 2011) ekhusela kwaye ithathe indawo yohlobo lokuqala (ISO / IEC 20000-1: 2005).

Ezinye zeengxaki eziphambili zilandelayo:

  • ulungelelaniso olusondeleyo kwi-ISO 9001
  • ukulungelelanisa ngakumbi kwi-ISO / IEC 27001
  • utshintsho lwesigama sokubonisa ukusetyenziswa kwamanye amazwe
  • ukucaciswa kweemfuno zokulawulwa kweenkqubo eziqhutywa ngamanye amaqela
  • ukucaciswa kweemfuno zokuchaza ubuninzi beSMS
  • ukucaciswa ukuba indlela ye-PDCA isebenza kwiSMS, kuquka iinkqubo zolawulo lwenkonzo, kunye neenkonzo
  • ukuqaliswa kwemimiselo emitsha yokuyila nokuguqulwa kweenkonzo ezintsha okanye ezitshintshileyo

Abafundi abaye bafunda kule khosi bazimisele ngokufanelekileyo ukuthabatha uvavanyo lwe-ISO / IEC ye-20000 Auditor.

Objectives of ISO 20000 for Auditors

Ekupheleni kweli khosi umfundi uya kukwazi ukuqonda imigaqo ye-ITSM kunye neemfuno ze-ISO / i-IEC 20000 standard, ukuba isetyenziswe njani kwinkqubo yokubonelela ngeenkonzo ze-IT, kunye neenkalo eziphambili zeSikethi soqinisekiso.

Ngokukodwa, umfundi uya kuqonda:

  • Imvelaphi ye-ISO / IEC 20000
  • Ububanzi kunye nenjongo yeenxalenye ze1, 2, 3 kunye ne-5 ISO / IEC 20000 nendlela ezi zingasetyenziswa ngayo ngexesha lokuphicothwa kunye nesatifikethi
  • Amagama abalulekileyo kunye neenkcazelo ezisetyenziswayo
  • ITSM imigaqo jikelele
  • Isakhiwo kunye nesicelo se-ISO / IEC 20000-1
  • Iimfuno ze-ISO / IEC 20000-1
  • Iimfuno zenkcazo yokufaka isicelo kunye nezicwangciso
  • Injongo yophicotho-zincwadi zangaphakathi nangaphandle, ukusebenza kwazo kunye nesigama esichaphazelekayo
  • Ukusebenza kwe-APMG Certification
  • Ubudlelwane kunye nemigangatho engcono kunye nemigangatho ehambelanayo - ngokukodwa ITIL®, ISO 9001 kunye ne-ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Abaphicothi-zincwadi zangaphakathi kunye nabacebisi beengcali kwi-Service Management
  • Abaphicothi-zincwadi abafuna ukwenza kunye noLawulo lweNkqubo yoLawulo lweeNkonzo (SMS)
  • Abaphathi beprojekthi okanye abacebisi abafuna ukuqonda inkqubo yokuphicothwa kwe-SMS
  • Abantu abajongene neenkonzo zeteknoloji yolwazi ukuhambelana nentlangano
  • Iingcali zobuchwepheshe ezifuna ukulungiselela umsebenzi wokuphicothwa kwe-SMS.

Prerequisites for ISO 20000 for Auditors Certification

Ukuqonda okusemqoka kwe-ISO / IEC 20000 kunye nolwazi olubanzi lwemigaqo-zincwadi.

Ngolwazi olungakumbi xha ga mshelana nathi.


Reviews




Icandelo 1Isingeniso kunye nemvelaphi emgangathweni
Icandelo 2Imigaqo yolawulo lwe-IT
Icandelo 3Iskimu soqinisekiso se-ISO / IEC 20000
Icandelo 4Isiqulatho somgangatho we-ISO / IEC we-20000
Icandelo 5Indlela ezi zixhobo ezixhasa ukuqinisekiswa
Icandelo 6Inkcazo yenkalo yesatifikethi kunye nokusebenza