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INCWADI
ISO 20000 PRACTITIONER

ISO 20000 yoQeqesho loQeqesho noQeqesho

inkcazelo

Abaphulaphuli kunye neemfuno ezifunekayo

iziQinisekiso

ISO 20000 yoQeqesho lwaBasebenzi

Abaxhasi bacela ukuba (zangaphakathi okanye zangaphandle) Ababoneleli ngeenkonzo ze-IT bangabonisa ukuba banako ukubonelela ngeenkonzo ezifunekayo kwaye baneenkqubo ezifanelekileyo zokulawulwa kweenkonzo ezikhoyo. Ngokusekelwe kwiinkqubo, ISO / IEC20000 ngumgangatho osemgangathweni osemthethweni IT Service Service ecacisa iimfuno zomniki-nkonzo ukucwangcisa, ukumisela, ukuphumeza, ukusebenzisa, ukubeka iliso, ukuhlaziywa, ukugcina nokuphucula i-SMS. Ezi mfuneko ziquka ukuyila, ukutshintsha, ukuhanjiswa kunye nokuphuculwa kweenkonzo ukwenzela ukufezekisa iimfuno zenkonzo ezivunyelweneyo.

ISO / IEC20000 isatifikethi kunikwa emva kokuphicothwa kweeNkonzo eziBhalisiweyo, eziqinisekisa ukuba umboneleli wesevisi uyayilungisa, isebenzise kwaye ilawula inkqubo yoLawulo lweeNkonzo ze-IT ngokuhambelana neemfuno zomgangatho.

Le khosi inikeza ukuqonda okufanelekileyo kwe-ISO / i-IEC 20000 kunye nesicelo sayo ukukwazi ukuhlalutya nokusebenzisa ulwazi olutholileyo kwizinto ezininzi eziza kuxhasa imibutho ngokuhambelana neemfuno zeCandelo 1, nokufikelela nokugcina isatifikethi se-ISO / IEC 20000 .

Le khosi iquka ukushicilelwa kwesibini komgangatho (ISO / IEC 20000-1: 2011) ekhusela kwaye ithathe indawo yohlobo lokuqala (ISO / IEC 20000-1: 2005).

Ezinye zeengxaki eziphambili zilandelayo:

  • ulungelelaniso olusondeleyo kwi-ISO 9001
  • ukulungelelanisa ngakumbi kwi-ISO / IEC 27001
  • utshintsho lwesigama sokubonisa ukusetyenziswa kwamanye amazwe
  • ukucaciswa kweemfuno zokulawulwa kweenkqubo eziqhutywa ngamanye amaqela
  • ukucaciswa kweemfuno zokuchaza ubuninzi beSMS
  • ukucaciswa ukuba indlela ye-PDCA isebenza kwiSMS, kuquka iinkqubo zolawulo lwenkonzo, kunye neenkonzo
  • ukuqaliswa kweemfuno ezintsha zokuyilwa nokuguqulwa kweenkonzo ezintsha okanye ezitshintshileyo

Abafundi abaye bafunda kule khosi bazimisele ngokufanelekileyo ukuba bathathe uvavanyo lwe-ISO / IEC ye-20000.

Iinjongo zeUqeqesho lwe-ISO 20000

Ekupheleni kweli nqanaba umfundi uya kuba nako ukuqonda nokukwazi ukuhlalutya nokusebenzisa umxholo we-ISO / IEC 20000 ngaphakathi kwangoku kwimibutho eqinisekisiweyo okanye abo banqwenela ukuphumeza i-SMS ekulungiseleleni isatifikethi sokuqala.

Ngokukodwa, umfundi uya kuba:

  • Qonda injongo, ukusebenzisa kunye nokusetyenziswa kwee1, 2, 3 kunye ne-5 yomgangatho
  • Ncedisa kwaye ucebise imibutho ekuphunyezweni kwe-ISO / IEC 20000-1 kunye nesatifikethi
  • Qonda, uchaze kwaye ucebise malunga nemiba ephathelene nokufaka isicelo, ukufaneleka kunye nencazelo
  • Qonda uphinde uchaze ubudlelwane phakathi kwe-ISO / IEC 20000 kunye ne-ITSM ezifanelekileyo iindlela ezisetyenziswayo kunye nemigangatho ehambelanayo
  • Chaza kwaye usebenzise iimfuno zeCandelo 1
  • Cacisa ukusebenzisa iteknoloji kunye nezixhobo zokuxhasa ukuphunyezwa nokuphuculwa kweSMS, ukuphumeza kwesatifikethi kunye nokubonakaliswa okuqhubekayo kweCandelo 1
  • Ukucebisa kunye nokuncedisa uvavanyo lwe-ISO / IEC ye-20000 yokulungela ukulungiswa kweziqinisekiso
  • Ukuvelisa uhlalutyo lweengcombolo oluxhaswe yiplani yokuphucula nokuphunyezwa
  • Ukuqonda, ukudala nokufaka isicwangciso solawulo lwenkonzo
  • Ncedisa kwaye ucebise imibutho ekuphunyezweni kweenkqubo zokuphucula rhoqo
  • Lungiselela imibutho ye-ISO / i-IEC ye-20000 yokuphicothwa kwengxelo ngokusetyenziswa kwemimiselo yeComputer Certification Scheme.

Abaphulaphuli abafunyenweyo be-ISO 20000 Practitioner Course

Olu mgangatho lujoliswe kubaqeqeshi, abaphathi kunye nabacebisi abanomsebenzi obalulekileyo kwimveliso kunye / okanye ukuphathwa kolawulo lwenkqubo yolawulo lwenkonzo ngokusekelwe kwi-ISO / IEC 20000.

Imfuneko yokufunwa kwe-ISO 20000 Practitioner Certification

Abathathi-nxaxheba kufuneka babe nolwazi oluyisiseko lwemigaqo kunye neenkqubo ze-IT Service Management.
Isiseko solwazi kule ndawo sinjengezo zifunyenwe kwikhosiITIL® FoundationokanyeISO / i-IEC 20000 Foundation.

Ukufumana ulwazi olungakumbi Qhagamshelana nathi.


Reviews




Icandelo 1Intshayelelo kunye nemvelaphi ye-ISO / IEC ye-20000 standard
Icandelo 2Iskimu soqinisekiso se-ISOIEC 20000
Icandelo 3Imigaqo yolawulo lweenkonzo ze-IT
Icandelo 4ISO / IEC 20000-1 (Icandelo 1) Imfuneko yolawulo lwenkonzo
Icandelo 5ISO / IEC 20000-2 Isikhokelo kwisicelo seCandelo 1
Icandelo 6Ukuphumeza isatifikethi se-ISO / IEC 20000
Icandelo 7Ukusetyenziswa, ukukhangela kunye nokufaneleka okusekelwe kwi-ISO / IEC 20000-3
Icandelo 8Ukulungiselela isatifikethi esisemthethweni, ukuphicothwa okupheleleyo kunye nokuhlola
Icandelo 9Ukuhlola nokulungiselela