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INCWADI

ISO-IEC 20000 FOUNDATION

ISO / IEC I-20000 Foundation Training Course & Certification

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Abaphulaphuli kunye neemfuno ezifunekayo

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ISO / IEC I-20000 Foundation Training Course Overview

Le khosi ye-ISO / IEC ye-20000 eqinisekisiwe ilungiselela abaviwa kwisiseko seziko. Inika ulwazi olufunekayo ukufumana ukuqonda umxholo kunye neemfuno ze-ISO / IEC 20000-1: Umgangatho we-2011 wamazwe ngamazwe olawulo lweenkonzo ze-IT (ITSM). Fumana indlela izenzo ezingamkelwa ngayo umbutho ukunikezela iinkonzo ezilawulwayo, rhoqo ukuphucula ezo nkonzo kunye nokufezekisa isatifikethi kwi-ISO / IEC 20000-1.ISO / IEC 20000 ngumgangatho wehlabathi jikelele we-IT service management (ITSM). Ichaza iimfuno kunye kwaye inikezela iinkcukacha zeenkqubo ze-IT zolawulo lwenkonzo (i-SMS) efunekayo ukunikezela ngeenkonzo ezilawulwayo zomgangatho owamkelekileyo, kunye nekhokelo malunga nendlela yokubonisa ukuhambelana nomgangatho

Le khosi yosuku lwe-3 ijoliswe ngabo bafuna ukubonisa ulwazi lwezinga leSiseko malunga ne-ISO / IEC 20000 kunye nokusetyenziswa kwayo kwintlangano yenkonzo ye-IT. Esi siqinisekiso asiboneleli ngenqanaba eliphambili lophicothi-zincwadi zangaphandle, abacebisi okanye abo bajongene nokulawula ukuphunyezwa komgangatho kumbutho wenkonzo yomboneleli. Abaphicothi-zincwadi, abacebisi kunye nabaphumezi bangafuna ukuqwalasela i-APMG Practitioner okanye iikhosi zoPhicothi-zincwadi ezibonelela ngeenkcukacha ngokusetyenziswa komgangatho. Uvavanyo lwe-APMG isitifiketi, oluvavanyo lokukhetha ezininzi, lunokuqhutywa ekupheleni kwekhosi.

Iinjongo ze-ISO / IEC I-20000 Foundation Training

Ekupheleni kweli khosi umfundi uya kuba nokukwazi ukuqonda ububanzi, iinjongo kunye neemfuno eziphezulu zezinga le-ISO / IEC ye-20000, indlela esetyenziswa ngayo kwintlangano yenkonzo ye-IT efanayo, kunye neenkalo eziphambili zeenkqubo zokuqinisekisa . Ngokukodwa, umfundi uya kuqonda:

  • Imvelaphi ye-ISO IEC 20000
  • Ububanzi kunye nenjongo yeenxalenye ze1, 2, 3 kunye ne-5 ye-ISO IEC 20000 kunye nendlela ezi
  • Amagama abalulekileyo kunye neenkcazelo ezisetyenziswayo
  • Imfuno eziphambili zeSMS kunye neemfuno zokuphucula okuqhubekayo
  • Iinkqubo, iinjongo zabo kunye neemfuno eziphakamileyo kwiimeko eziqhelekileyo zeenkonzo ze-IT
  • Iimfuno zenkcazo yokufaka isicelo kunye nezicwangciso
  • Injongo yophicotho-zincwadi zangaphakathi nangaphandle, ukusebenza kwazo kunye nesigama esichaphazelekayo
  • Ukusebenza kwe-APMG yeSatifikethi seSatifikethi
  • Ulwalamano kunye nemigangatho engcono kunye nemigangatho ehambelana nayo

Abaphulaphuli abafunyenweyo kwi-ISO / IEC 20000 Foundation Course

Le khosi ijoliswe kubasebenzi kwimibutho yabasebenzi benkonzo yangaphakathi nangaphandle abafuna ukuqonda okuyisiseko kwinqanaba le-ISO / IEC 20000 kunye nomxholo walo. Kuya kunika:

  • Abanikazi benkonzo, abanikazi benkqubo kunye nezinye lawulo lwenkonzo abasebenzi ngokuqaphela nokuqonda ulawulo lwenkonzo ngokusekelwe kumgangatho we-ISO / IEC we-20000
  • Abantu abanolwazi ukuqonda umgangatho we-ISO / IEC we-20000 kunye nendlela ohlala ngayo kwimibutho yabo
  • Abaphathi kunye neenkokheli zeqela ngolwazi lwe-ISO / IEC ye-20000 yolawulo lwenkonzo (i-SMS)
  • Abaphicothi-zincwadi zangaphakathi, abanikazi benkqubo, abahloli beenkqubo kunye nabahlohli abanolwazi olufanelekileyo lwe-ISO / IEC ye-20000 standard, isiqulatho sayo kunye nesidingo sokuphononongwa kwangaphakathi, ukuhlolwa kunye nokuphicothwa
  • Ubungqina bokuba abahambeli baye bafikelela kwisiseko solwazi lwe-ISO / IEC ye-20000 standard

Esi siqinisekiso asiboneleli ngenqanaba eliphambili lophicothi-zincwadi zangaphandle, abacebisi okanye abo bajongene nokulawula ukuphunyezwa komgangatho kumbutho wenkonzo yomboneleli. Abaphicothi-zincwadi, abacebisi kunye nabaphumezi bangafuna ukuqwalasela i-APMG Practitioner okanye iikhosi zoPhicothi-zincwadi ezibonelela ngeenkcukacha ngokusetyenziswa komgangatho.

Imfuneko yokufunwa kwe-ISO / IEC 20000 Foundation Certification

Akukho zicelo ezifunekayo ngaphambili kule khosi, nangona kunjalo ITIL® V3 Foundation Isatifikethi sinconywa kakhulu.

Ukufumana ulwazi olungakumbi Qhagamshelana nathi.


Reviews




Icandelo 1Ukuqonda i-ISO / IEC 20000 ububanzi, injongo kunye nokusetyenziswa
Ukufunda i-1"Kuya kuba" kunye "Kuya kufuneka" iingxelo
Ukufunda i-2Imigaqo yenkqubo yolawulo lwenkonzo
Ukufunda i-3ISO / IEC I-20000 ubudlelwane kunye ne-ITIL kunye neminye imigangatho kunye neendlela
Icandelo 2Ukuqonda iimfuno zolawulo lwe-ISO / IEC ye-20000
Ukufunda i-4Iinjongo zolawulo lwenkqubo
Ukufunda i-5Iimbopheleleko zolawulo
Ukufunda i-6Iimfuno zoxwebhu
Ukufunda i-7Ubungcali, abasebenzi kunye nokuqeqeshwa
Icandelo 3Ukuqonda iimfuno zeenkqubo zolawulo lwenkonzo ye-ISO / IEC
Ukufunda i-8Ukucwangcisa nokuphumeza iinkonzo ezintsha okanye ezitshintshileyo
Ukufunda i-9Iinkqubo zokuhanjiswa kweenkonzo
Ukufunda i-10Iinkqubo zobudlelwane
Ukufunda i-11Inkqubo zoSombululo
Ukufunda i-12Ukulawula nokukhupha iinkqubo
Icandelo 4Ukwamkela iSicwangciso, Yenza, Hlola, Yenza umjikelo ukuphucula inkonzo
Ukufunda i-13Ukucwangciswa, ukuphunyezwa nokuphucula ulawulo lweenkonzo ze-IT ukuhlangabezana nomgangatho we-ISO / IEC we-20000
Ukufunda i-14Ukusetyenziswa, ukufunwa kweemfuno kunye neeNkcazo zeNkalo
Ukufunda i-15Indlela yokwenza isheke-nkqubo kunye nesicelo sayo kulawulo lwenkonzo
Icandelo 5Ukuphonononga, ukuhlola nokuphicothwa kwe-ISO / IEC ye-20000 imisebenzi
Ukufunda i-16Iintlobo zokuphonononga, ukuhlolwa kunye nokuphicothwa kwemfuneko okufunekayo ngokomgangatho
Ukufunda i-17Iinkqubo kunye neendlela ezingasetyenziselwa zona
Ukufunda i-18Yintoni echaphazelekayo nokuphicothwa kwangaphandle