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Uqwalaselo lwe-ITIL Isiswankathelo - Iisiseko ze-ITIL
23 Mar 2018

Uqwalaselo lwe-ITIL Isiswankathelo - Iisiseko ze-ITIL

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ithunyelwe ngu

Uvavanyo lwe-ITIL ngokubanzi

I-ITIL Certification ibhekwa njengeemfuno ezingenakuphikiswa ezinokulawulwa kweeNkonzo ze-IT kuba zibonwa ngophawu olulodwa kunye neengcali. Abo bafumana isatifikethi kwi-resume yabo bajongwa njengokwethenjelwa ngakumbi phakathi kwe-interview interview. Nge-ITIL, imibutho ngoku ikulungele ukuhambisa imisebenzi efanelekileyo, emininzi kumthengi wabo.

Isakhiwo sihlengahlengisa iinkonzo zabo kwaye sibeka izikhokelo zengcali nganye ukuba zilandele. Ngaphambi kokuba uqale ukulungela ukuthabatha iimviwo ze-ITIL, iyakwazi ukuqonda iingcamango eziphambili, indlela esebenza ngayo kunye nento encike kuyo kumgca ngamnye ukuba aqiniseke.

Yintoni i-ITIL Certification

I-ITIL ihlala kwiThala leeNkcukacha zeTeknoloji yeeNkcukacha zoLwazi kunye nesakhiwo sinika iinkqubo ezibonakaliswe ngokubanzi njengengxenye ye-IT Management Management, i-ITSM kunye neenkonzo ezahlukeneyo ezinenjongo yokubonelela ngeenkonzo eziphezulu kumakhasimende kunye nabaxumi babo. Isisiseko esibalulekileyo emva kokufumana isatifikethi kukunika imibutho indlela enamandla yokwandisa i-ROI kwaye ihlaziye iinkqubo zezoshishino. Ubungqina obuqinisekisiwe bubonakala njengombambano osebenzayo ukukhokela umbutho ngendlela echanekileyo.

I-ITIL yeNkonzo yeeNkonzo

Ukududuzwa kwamagcisa kunye nemibutho ye-IT, i-ITIL ihlukaniswe kwiiklasi ezi-5 eziphawulekayo, ukuba zichazwe

  • ISebe leNkonzo ye-ITIL
  • I-ITIL yeNkonzo yoKwakha
  • ITIL Transition Service
  • Umsebenzi weeNkonzo ze-ITIL
  • Uphuculo lweenkonzo ze-ITIL oluqhubekayo

Kwinqanaba xa zonke iinkalo ezintlanu zihlanganiswa, ziyifumene nomsebenzi wendlela yokuphila kwaye zikwahlulelana ukuhlelwa kwezigaba ukuya kwiinkqubo ezinkulu kwiinkqubo ezincinci. Inxalenye yenyusa iyakwenza abameli ukuba badlulisele umsebenzi baze bazalise kwiikhosi ezithile.

IINKONZO ZOKUBALULEKILEYO ITIL: Iinkqubo, Imisebenzi

Iinqununu ezintlanu eziphawulekayo ze-ITIL zongezwa ngokwengeziwe kwiinkqubo ezahlukeneyo kunye nemimandla yenkalo njengoko zifunwa ngumbutho. Bahlukaniswe ngamacandelo okuphatha ahlukeneyo, umzekelo, ulawulo lweso sicelo, ukulawula umda, ukukhutshwa kunye nokulawulwa kweziganeko kunye nokuphathwa kweziganeko phakathi kwamanani amaninzi ahlukeneyo.

Ngamanye amacandelwana enqanaba lesigqeba somgaqo ihlukaniswe kwiinkqubo ezahlukeneyo okanye imisebenzi njengenxalenye yesakhiwo se-ITIL.

Funda kwakhona: I-ITIL yeSiseko seMviwo yokuCwangcisa | Iimvavanyo zee-ITIL ezihlawulelwayo zokuSebenza

ITIL Icandelo eliKhulu: ISicwangciso seNkonzo

Ixesha leSicwangciso seNkonzo libhekiselele kwinkqubo inzululwazi ingayithumela ukuba izalise ngokwaneleyo inkonzo yokuphila. Isicwangciso ngasinye esifanele senziwe sifanele sihambelane noko umthengi adinga kunye neenjongo zabo zokudala.

Inkqubo yeNkonzo yeNkonzo

Isihloko esiyintloko sihlukaniswe ngokwengeziwe kwimimandla eyahlukeneyo.

Inkqubo yoLawulo lwePhothifoliyo yesevisi - Iphothifoliyo yenkonzo ibhekisela kuzo zonke iinkonzo ezinikezelwa yintlangano kwaye ihlukaniswe kwizinto ezintathu eziphawulekayo-iipayipi zenkonzo, iinkcukacha zesevisi kunye nokunikezela inkonzo.

Inkqubo yokuLawula isicelo - Inkqubela phambili ilawula ukuqonda oko kufuneka umthengi kwaye ichaphazele isicelo sokuqhubela phambili izinto okanye iinkonzo. Ukuqonda umthengi kunye nokubongoza ukuba bathenge izinto ezifunyenweyo,

Iiprofayili zabaxhasi - Ukwahlukanisa abathengi kwizigaba ezahlukeneyo kwaye baqonde iimfuno zabo.

Imizekelo Yomsebenzi Wezoshishino - Emva kokuba ilayenti iyalwe ngokupheleleyo, kuyithuba elihle lokuxuba ukuziphatha kwabo kunye nendlela abazuza ngayo iinkonzo ukufaka isicelo.

Inkqubo yoLawulo lwezeMali - Iimali zezemali zithatha inxalenye ebalulekileyo kwaye le mbono ikhutshisa apho inhlangano ifumana ukuhlawula kwayo, yenza isicwangciso semali ngokubhekiselele kwizitolimende ezenziwe ngumthengi kunye nokuhlawula abathengi okanye abathengi ngenxa yeendleko zokusebenza ezibalulekileyo ukunika inkxaso inkonzo.

I-ITIL Icandelo eliKhulu: Uyilo lweNkonzo

Igajethi yenkonzo ine-propecycle yayo yokuzikhethela kwaye izakhi zangempela ziyaziwa ngokubanzi njenge-Four Ps of Service design. Bazi,

  • Abantu - I-HR efunekayo yokwenza inkqubo
  • Iinkqubo - Iinkqubo zolawulo lweenkonzo eziyimfuneko ekusebenzeni
  • Izinto - Isiseko sezinto ezintsha kunye nezixhobo ezifunekayo ukuze zigqitywe

Iziphumo - Iinkambiso ezixhasayo, abahlala ngaphandle kufuneka bahlale bexhaswa kwiinkonzo ezingenakukwazi ukuhlangabezana nazo.

ITIL Icandelo eliKhulu: Ushintsho lweenkonzo

Injongo ephambili yokusebenzisa ishintsho kwinkonzo kukuqinisekisa ukuba iinkqubo ezintsha zakhiwa kwaye zithunyelwa kwishishini le-IT, zenziwe ngaphandle kokuchasana nemithetho ebekwe yintlangano.

Yonke into kunye neenkonzo ezidibeneyo zitshintshwe ngendlela umthengi angafumana ngayo iziphumo ezikhangayo. Ukubala ukuba ulawulo olupheleleyo phezu kweenzuzo, ngaba zixhobo okanye iinkqubo, ukuvumela iinkonzo kunye nokusetyenziswa.

  • Amanqaku amaninzi ahamba phantsi kwesi sigaba kubandakanya,
  • Shintsha ulawulo
  • Shintsha utshintsho
  • UkuPhathwa koLawulo (UCwangciso loTshintsho kunye nenkxaso)
  • ZoPhuhliso lweZicelo
  • UkuLawula nokuPhathwa koLawulo
  • Ukuvunyelwa kweenkonzo kunye novavanyo
  • I-Asset yeNkonzo kunye noLawulo loLawulo
  • Ulawulo loLwazi

I-ITIL Icandelo eliKhulu: Umsebenzi weNkonzo

Imisebenzi yeNkonzo yenye inxalenye yesaziso se-ITIL kwaye ifaka i-rundown eninzi yeenkqubo ezimele zenziwe ngokwaneleyo ukubonisa ngokucacileyo oko umthengi alindele kwinto.

Ukugijima kumphathi wesiganeko, ukulawulwa kweziganeko zokunyamekela ingozi kunye neengxenye zobuchwepheshe bomsebenzi zikhuselekile phantsi kwenxalenye yokusebenza kwenkonzo.

Injongo yomgaqo wecandelo kukuba kuqinisekiswe ukuba izidingo zabathengi zidibene ngokufanelekileyo, iinkonzo eziphoxekayo zilungiswe ngexesha kunye nokusebenza ngokuqhelekileyo kwenziwe ngokukhawuleza okanye imiba yobugcisa. Umthengisi wenkonzo uphethe uxanduva lokuqinisekisa ukuhanjiswa okufanelekileyo nokusemthethweni kweenkonzo. Amacandelo ahlukeneyo enkonzo yeCandelo le-ITIL ayifaka,

  • Ulawulo lwemiba
  • Ulawulo lweNkcazo
  • Ufuna ukwaneliseka
  • Ulawulo lokufikelela
  • Ulawulo lweengxaki
  • Ulawulo lwe-IT
  • Ulawulo lweeofisi
  • Ulawulo lolawulo
  • Ulawulo lwezobugcisa

I-ITIL Icandelo eliPhambili: Ukuphuculwa kweeNkonzo eziqhubekayo (CSI)

Iingcamango zokuqhuba umbane i-CSI ziyisiseko esisodwa. Umbutho ngamnye kufuneka uzuze kwizinto eziphezulu kunye nokudala kwiimpawu zabo. Ulwazi kunye nolwazi oluvela kwixesha elidlulileyo luya kusetyenziswa ukudala iinkqubo zexesha elizayo ukuze umbutho uthathe.

Ukuphuculwa kweeNkonzo eziqhubekayo kwenza iinkqubo ezintsha, zenze iindlela ezingcono zokunciphisa ukucinga kunye nokukhanya kwendawo yokubamba kunye nokudibanisa abathengi abatsha. Intuthuko eyahlukeneyo kunye neengcamango ezinxulumene neCSI,

  • Inkqubo yoVavanyo
  • Iindlela zeCSI
  • Ukuqwalaselwa kweenkqubo zeCSI

Isitifiketi se-ITIL sihlolisiso olunzima kakhulu kubafundi abasandul 'ukuza kubasebenzi abaye basebenza kwiinkampani ze-IT ixesha elide bangayifumana ingcamango engacingi ukuba bayayiqonda. Ezi ziyinxalenye ebalulekileyo kunye namacandelo ahlukeneyo asebenzisana ne-ITIL. I-synopsis ephazamisayo ukukunika oko isatifikethi malunga nayo ngaphambi kokuba ubonise ukuhlolwa ukuphelisa ukuqinisekiswa. Ukugqibelela ngokufanelekileyo kuya kutsho kubaphathi abangcono kunye neempawu zokufumana iimpahla zabo.

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