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ITIL V3中级OSA(运营支持和分析)

ITIL v3中级OSA(操作支持和分析)培训课程和认证

产品详情

受众群体和先决条件

课程大纲

附表和费用

证书

ITIL v3中级OSA培训课程概述

Acker ITIL®2011 中级资格:操作支持和分析(OSA)证书是一个独立的资格,但也是其中的一部分 ITIL®中级 能力流,以及导致IT服务管理中的ITIL®专家证书的模块之一。 此培训模块和证书的目的是传授关于ITIL®服务生命周期核心出版物中记载的服务管理行业惯例的知识。 ITIL®运营支持和分析证书旨在使证书持有者能够应用OSA实践来解决和支持服务管理生命周期。

Intended Audience for ITIL v3中级OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • 容量管理器
  • 可用性经理
  • 变更经理
  • 安全管理员
  • 应用支持
  • IT运营经理
  • 网络控制和操作
  • 网络支持
  • 业务连续性经理
  • 安全经理
  • 服务组合管理器
  • 供应商关系经理。
先决条件
希望接受培训和考核的候选人必须已经拿到IT服务管理的ITIL基础证书,这些证书必须作为文件证明以获得录取
持有以下ITIL资格的候选人也有资格获得类似的证据:
•早期的ITIL(V2)基金会和基金会大桥
•IT服务管理专家证书(通过服务经理或从业人员桥接路线实现)。
建议考生:
•可以证明对IT术语的熟悉程度,并且可以在自己的业务环境中了解运营支持和分析
•具有在服务提供商环境中从事服务管理能力工作的经验,至少负责以下管理学科之一:
•事件管理过程
•事件管理过程
•请求履行过程
•问题管理过程
•访问管理流程
• 服务台
•技术管理
•IT运营管理
•应用程序管理
.
在参加认证培训之前,强烈建议考生阅读ITIL服务生命周期核心出版物,尤其是ITIL服务运营出版物

课程大纲

  • OSA活动的业务价值以及OSA活动如何支持服务生命周期
  • 优化服务运营绩效
  • OSA中的流程如何与其他服务生命周期流程进行交互
  • 如何使用和测量OSA过程,活动和功能以实现卓越运营
  • IT安全的重要性及其对OSA的贡献
  • 了解有关OSA的技术和实施考虑
  • 与OSA相关的挑战,关键成功因素(CSF)和风险
  • 具体强调过程和角色包括在:
    • 事件管理为IT基础架构管理或提供IT服务定义可检测到的重要事件
    • 事件管理有能力尽快按照商定的服务水平使服务恢复正常运营
    • 请求履行,履行请求,提供快速有效的标准服务,以提高业务生产力或商业服务和产品的质量
    • 问题管理,防止问题和事件发生,消除反复发生的事件并最大限度地减少无法预防的事件的影响
    • 访问管理授予授权用户使用服务的权利
      阻止访问非授权用户。
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • 组织服务操作,描述服务操作和支持中要执行的角色和功能,如服务台,技术管理,IT运营管理和应用程序管理。
交货方式位置课程时间注册
课堂培训 古尔冈 2天现在报名

即将开始的培训

2018年XNUMX月

15
十二月 2018

古尔冈

B 100 A,南城1,近签名塔,

古尔冈,

哈里亚纳邦

122001

印度


+谷歌地图

ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

了解更多»

22
十二月 2018

古尔冈

B 100 A,南城1,近签名塔,

古尔冈,

哈里亚纳邦

122001

印度


+谷歌地图

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIATE服务转换

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

了解更多»

请写信给我们 info@itstechschool.com 请致电+ 91-9870480053查询课程价格和认证费用,时间表和地点

给我们一个查询

  • 问题的数量:每个纸张的8问题
  • 课程时间:90分钟为所有候选人在各自的语言
  • 及格分数:需要通过28标记(超出40可用) - 70%
  • 测试格式: 选择题

欲了解更多信息,请联系我们。

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