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ISO-IEC 20000基金會

ISO / IEC 20000基礎培訓課程和認證

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受眾群體和先決條件

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ISO / IEC 20000基礎培訓課程概述

此認可的ISO / IEC 20000預科課程為基礎資格的考生做好準備。 它提供了理解ISO / IEC 20000-1:2011 IT服務管理(ITSM)國際標準的內容和要求所需的知識。 了解組織如何採用這些實踐來交付託管服務,不斷改進這些服務並實現ISO / IEC 20000-1.ISO / IEC的認證。20000是IT服務管理(ITSM)的國際標準。 它定義了提供可接受質量管理服務所需的IT服務管理系統(SMS)的要求並提供了詳細信息,並提供了有關如何證明符合標準的指導

本次3日課程針對那些希望證明有關ISO / IEC 20000及其在典型IT服務提供商組織中的使用的基礎知識的人。 這種資格認證並未為外部審計師,顧問或負責管理服務提供商組織標準實施的人員提供高級知識。 審核員,顧問和實施者可能想要考慮APMG執業者或審核員課程,該課程提供有關使用該標準的更多詳細信息。 APMG認證考試是一門多選題考試,可在課程結束時進行。

Objectives of ISO/IEC 20000 Foundation Training

在本課程結束時,學員將能夠理解ISO / IEC 20000標準的範圍,目標和高級要求,以及它如何在典型的IT服務提供商組織中使用,以及認證過程的主要元素。 具體來說,學生會明白:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • 使用的關鍵術語和定義
  • SMS的基本要求和持續改進的需求
  • 典型IT服務提供商場景中的流程,目標和高級需求
  • 適用性和範圍定義要求
  • 內部和外部審計的目的,其運作和相關術語
  • APMG認證計劃的運作
  • 與最佳實踐和相關標準的關係

Intended Audience for ISO/IEC 20000 Foundation Course

該課程面向需要對ISO / IEC 20000標準及其內容有基本了解的內部和外部服務提供商組織的工作人員。 它將提供:

  • 服務所有者,流程所有者和其他人 服務管理 員工了解並理解基於ISO / IEC 20000標準的服務管理
  • 了解ISO / IEC 20000標準的人員以及他們在自己的組織中的情況
  • 具有典型ISO / IEC 20000服務管理系統(SMS)知識的經理和團隊領導者,
  • 內部審核員,流程負責人,流程評審員和評估員,他們熟悉ISO / IEC 20000標準,其內容和對內部審核,評估和審核的需求
  • 代表證明已經達到了ISO / IEC 20000標準的基礎知識水平

這種資格認證並未為外部審計師,顧問或負責管理服務提供商組織標準實施的人員提供高級知識。 審核員,顧問和實施者可能想要考慮APMG執業者或審核員課程,該課程提供有關使用該標準的更多詳細信息。

Prerequisites for ISO/IEC 20000 Foundation Certification

這門課程沒有先決條件,儘管如此 ITIL®V3基金會 強烈建議使用證書。

更多信息請點擊 聯繫我們.

ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon

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第1了解ISO / IEC 20000的範圍,目的和用途
閱讀1“應”和“應該”陳述
閱讀2服務管理系統的原則
閱讀3ISO / IEC 20000與ITIL及其他標準和方法的關係
第2了解ISO / IEC 20000管理系統要求
閱讀4管理體系的目標
閱讀5管理職責
閱讀6文件要求
閱讀7員工的能力,意識和培訓
第3了解ISO / IEC 20000服務管理流程要求
閱讀8規劃和實施新的或更改的服務
閱讀9服務交付流程
閱讀10關係流程
閱讀11解決過程
閱讀12控制和發布過程
第4採取計劃,做,檢查,行動週期來改善服務
閱讀13規劃,實施和改進IT服務管理以符合ISO / IEC 20000標準
閱讀14適用範圍,範圍要求和範圍說明
閱讀15Plan-do-check-act方法及其在服務管理中的應用
第5ISO / IEC 20000活動的審查,評估和審計
閱讀16標準要求的評審,評估和審核類型
閱讀17可以用於他們的技術和方法
閱讀18外部審計涉及什麼?