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  1. 20533 Implementing Microsoft Azure Infrastructure Solutions (15th December 2018)

    十二月15 @ 9:00 am - 12月29 @ 6:00 pm
  2. ITIL Intermediate Service Transition (ST – 22nd December 2018)

    十二月22 @ 9:00 am - 12月23 @ 6:00 pm
ITIL管理生命週期

ITIL Managing Across The Lifecycle – ITIL MALC Training Course & Certification

簡介

受眾群體和先決條件

課程大綱

附表和費用

证书

ITIL跨生命週期管理 - ITIL MALC 訓練課程

跨越生命週期管理(MALC)資格的目的是通過縮短服務生命週期階段為候選人提供支持組織服務交付的技能。 資格證明,候選人已經學會了合併的價值 服務管理 而不是單獨的學科領域。 從中間證書的生命週期和能力流中學習到的ITIL®流程和實踐被放入提供此價值的環境中。

學習成果是為了帶來一個候選人 ITIL® 內容知識到ITIL®內容應用和集成知識,並提供可以在工作場所以有形方式使用的技能。 知識的測試和驗證發生在Bloom的分類層次級別4(分析)和級別5(評估級別)上,反映了與ITIL®2011中級資格相比對集成的關注。

雖然MALC涵蓋了服務管理技能的最廣泛的視角,例如與項目管理和應用程序設計相關的技能,但並不打算教授這些實踐,而是將其作為ITIL®應用程序的背景。 對這些的高層次的理解仍然值得期待。 此資格認證重點在於在綜合功能模型中製定戰略,規劃,使用和衡量ITIL®實踐:

  • 服務生命週期階段如何形成一個整體
  • 過程集成和接口
  • 共享數據/信息/知識

目標

  • 服務生命週期的關鍵概念
  • 溝通和利益相關者管理
  • 在整個服務生命週期中集成服務管理流程
  • 跨服務生命週期管理服務
  • 治理和組織衡量
  • 實施和改進服務管理能力。

Intended Audience of ITIL Managing Across The Lifecycle Course

生命週期管理課程將對以下方面感興趣:

  • 需要了解ITIL核心生命週期的業務和管理級別以及如何實施以提高組織內IT服務質量質量的人員
  • 在IT服務管理中尋求ITIL Expert認證的個人,該認證是導致Expert認證的最終強制性模塊
  • 希望向IT服務管理ITIL碩士尋求進展的個人,ITIL專家是其先決條件
  • 典型的角色包括(但不限於):CIO,高級IT經理,IT經理和主管,IT專業人員和IT運營從業人員。

先決條件

希望接受此資格培訓和考試的考生必須已獲得ITIL基金會證書中的兩個(2)學分,並且必須至少獲得至少15學分的17學分。 15學分可以從ITIL中級資格獲得。 來自早期ITIL資格和補充資格的一些學分也可以計入15學分。 IT服務管理ITIL專家證書的持有者也符合條件。 所有學分的文件證據必須由MALC資格的考生提交。

課程大綱

MALC01:服務生命週期的關鍵概念
•管理服務和服務管理
•服務生命週期
•服務生命週期不同階段的服務價值
•其他重要概念。

MALC02:溝通和利益相關者管理
•整個服務生命週期中業務關係管理的協調,以及業務關係管理在溝通中的作用
•利益相關方管理和溝通
良好溝通的價值並確保其在整個服務生命週期中的流動。

MALC03:在整個服務生命週期中集成服務管理流程
•服務管理流程在整個服務生命週期中的整合
•服務戰略對其他服務生命週期階段的影響
•設計服務解決方案時的服務生命週期視角的價值
•服務生命週期中進程和階段的輸入和輸出
•業務價值以及ITIL服務生命週期中所有流程的接口。
MALC04:跨服務生命週期管理服務
•在所有服務生命週期階段確定並評估客戶和利益相關者的需求和要求,並確保給予適當的優先級
•服務設計包如何提供服務設計,服務轉換和服務操作之間的聯繫
•管理跨生命週期流程,以確保在所有必需的服務生命週期階段中實現適當的影響和參與
•實施和改進服務,使用重要的信息來源來確定改進的需要
•服務生命週期階段的挑戰,關鍵成功因素和風險,以及整個服務生命週期中潛在的衝突和競爭問題。
MALC05:治理和組織
•治理
•組織結構,技能和能力
•服務提供商類型和服務策略。
MALC06:測量

•衡量和展示商業價值
•確定和使用指標
•設計和開發測量框架和方法
•監控和控制系統
•使用事件管理工具提高基礎架構和IT服務交付的可見性。
MALC07:實施和改進服務管理能力
•實施服務管理
•評估服務管理
•改善服務管理
•實施和改進服務管理實踐和服務本身的關鍵考慮因素
•規劃和實施服務管理技術時的關鍵考慮因素。

交貨方式地點課程持續時間註冊
課堂培訓 古爾岡 2天現在報名

即將開始的培訓

十二月2018

22
十二月 2018

古爾岡

B 100 A,南城1,近簽名塔,

古爾岡,

哈里亞納邦

122001

印度


+谷歌地圖

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIATE服務轉換

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

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