UhloboUkuqeqesha ekilasini
BHALISA

ISO 20000 UMSEBENZI

ISO 20000 Training Course Course & Certification

Incazelo

Izilaleli & Izidingo Zokuqala

Certification

I-ISO 20000 Yokuqeqesha Abasebenzi

Amakhasimende acela ukuthi abanikezeli babo be-IT (zangaphakathi noma bangaphandle) baqinisekise ukuthi bakwazi ukunikeza ikhwalithi yesevisi edingekayo futhi babe nezinqubo ezifanele zokuphatha izinsiza endaweni. Ngokusekelwe ezinkambisweni, ISO / IEC20000 iyinhlangano evumelanisiwe emhlabeni jikelele Ukuphathwa Kwesevisi ye-IT okucacisa izidingo zomhlinzeki wesevisi ukuhlela, ukusungula, ukusebenzisa, ukusebenza, ukuqapha, ukubuyekezwa, ukugcina nokuthuthukisa i-SMS. Izidingo zihlanganisa ukuklama, ukuguqulwa, ukulethwa kanye nokuthuthukiswa kwezinsizakalo ukufeza izidingo zomsebenzi ovunyelwene ngazo.

Isitifiketi se-ISO / IEC20000 unikezwa emva kokuhlolwa okuqhutshwa yiBhodi Ezibhalisiwe Zokuqinisekisa, okuqinisekisa ukuthi umhlinzeki wesevisi uklama, usebenzise futhi ulawula uhlelo lwe-IT Service Management ngokuhambisana nezidingo zomgomo.

Lelifundo linikeza ukuqonda okwanele kwe-ISO / i-IEC 20000 nesicelo sayo ukuze sikwazi ukuhlaziya nokusebenzisa ulwazi oluzuziwe emisebenzini eminingi ezosekela izinhlangano ngokuvumelana nezidingo zeNgxenye 1, nokufeza nokugcina isitifiketi se-ISO / IEC 20000 .

Le nkambo ihlanganisa uhlelo lwesibili lwesilinganiso (ISO / IEC 20000-1: 2011) ekhansela futhi ishintshe uhlelo lokuqala (ISO / IEC 20000-1: 2005).

Ezinye zezingqinamba ezinkulu zimi kanje:

  • ukulungiswa okuseduze kwe-ISO 9001
  • ukulungiswa okusondelene ne-ISO / IEC 27001
  • ukuguqulwa kwesigamazwi ukubonisa ukusetshenziswa komhlaba wonke
  • ukucaciswa kwezidingo zokuphatha izinqubo eziqhutshwa amanye amaqembu
  • ukucaciswa kwezidingo zokuchaza ububanzi be-SMS
  • ukucaciswa ukuthi indlela ye-PDCA isebenza kwi-SMS, kufaka phakathi izinqubo zokuphathwa kwezinsizakalo, kanye nezinsizakalo
  • ukusungulwa kwezidingo ezintsha zokuklama nokuguqulwa kwezinsizakalo ezintsha noma ezishintshiwe

Abafundi abaye bafunda kule nkambo bazimisele ngokufanele ukuthatha ukuhlolwa kwesitifiketi se-ISO / IEC 20000.

Izinhloso zeUkuqeqeshwa kwe-ISO 20000

Ekupheleni kwalesi sifundo umfundi uzokwazi ukuqonda futhi akwazi ukuhlaziya nokusebenzisa okuqukethwe kwe-ISO / IEC 20000 ngaphakathi kwezinhlangano eziqinisekisiwe njengamanje noma labo abafisa ukusebenzisa i-SMS ekulungiseleleni isitifiketi sokuqala.

Ngokuqondile, umfundi uzokwazi:

  • Qonda injongo, ukusetshenziswa nokusetshenziswa kwezingxenye ze-1, i-2, i-3 ne-5 yezinga elijwayelekile
  • Siza futhi welule izinhlangano ekufezeni ukuhambisana kwe-ISO / IEC 20000-1 nesitifiketi
  • Qondisisa, uchaze futhi ululeke ezindabeni eziphathelene nokufaka isicelo, ukufaneleka nokuchazwa kwendawo
  • Qonda futhi uchaze ubuhlobo phakathi kwe-ISO / IEC 20000 kanye ne-ITSM imikhuba emihle ekusetshenzisweni okufanayo kanye namazinga ahlobene
  • Chaza futhi usebenzise izidingo zeNgxenye 1
  • Chaza ukusebenzisa ubuchwepheshe namathuluzi ukusekela ukuqaliswa nokuthuthukiswa kwe-SMS, ukufezwa kwesitifiketi kanye nokubonakaliswa okuqhubekayo kokuhambisana neNgxenye 1
  • Yeluleka futhi usize ekuhlolweni kokulungiswa kwesitifiketi se-ISO / IEC 20000
  • Hlaziya ukuhlaziywa kwe-gap okusekelwa uhlelo lokuthuthukisa nokusebenza
  • Qonda, dala futhi usebenzise uhlelo lokuphatha isevisi
  • Siza futhi welule izinhlangano ekusetshenzisweni kwezinqubo eziqhubekayo zokuthuthukisa
  • Lungisa izinhlangano ze-ISO / IEC I-20000 yokuhlola isitifiketi ngokusebenzisa imithetho ye-APMG Certification Scheme.

Izilaleli ezihlosiwe ze-ISO 20000 Practitioner Course

Lezi ziqu zihloselwe ochwepheshe, abaphathi kanye nababonisi abanezindima ezibalulekile ekukhiqizeni kanye / noma ukuphathwa komsebenzi wesistimu yokuphatha isevisi ngokusekelwe ku-ISO / IEC 20000.

Okudingekayo kuqala kwe-ISO 20000 Practitioner Certification

Abahlanganyeli kumele babe nolwazi oluyisisekelo lwezimiso nezinqubo ze-IT Service Management.
Isizinda solwazi kule ndawo sinjengezo ezitholakalayo esikoleniI-ITIL® FoundationnomaI-ISO / i-IEC 20000 Foundation.

Ukuze uthole olunye ulwazi ngomusa Xhumana nathi.


Izibuyekezo




Isigaba 1Isingeniso nesizinda sezinga le-ISO / i-IEC 20000
Isigaba 2Isikimu sesitifiketi se-ISOIEC 20000
Isigaba 3Imigomo yokuphathwa kwe-IT
Isigaba 4I-ISO / i-IEC 20000-1 (Ingxenye 1) Izidingo zohlelo lwezokuphatha isevisi
Isigaba 5ISO / IEC I-20000-2 Isiqondiso ekusetshenzisweni kweNgxenye 1
Isigaba 6Ukufeza isitifiketi se-ISO / IEC i-20000
Isigaba 7Ukufaka isicelo, ukulinganisa nokufaneleka okusekelwe ku-ISO / IEC 20000-3
Isigaba 8Ukulungiselela isitifiketi esisemthethweni, ukuhlolwa okuphelele nokuqapha
Isigaba 9Ukuhlola nokulungiselela