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BHALISA

I-ISO-IEC 20000 FOUNDATION

I-ISO / i-IEC 20000 Foundation Training Course & Certification

Incazelo

Izilaleli & Izidingo Zokuqala

Certification

ISO / IEC I-20000 Foundation Training Training Course Overview

Leli klasi eliqinisekisiwe le-ISO / IEC i-20000 Foundation lilungiselela abalingani besitifiketi sesisekelo. Inikeza ulwazi oludingekayo ukuze uthole ukuqonda okuqukethwe kanye nezidingo ze-ISO / IEC 20000-1: I-2011 standard international yokuphathwa kwe-IT (ITSM). Thola indlela imikhuba engayamukela ngayo inhlangano ukuletha izinsizakalo eziphethwe, ukuthuthukisa njalo lezo zinsizakalo nokufezekisa isitifiketi ku-ISO / IEC 20000-1.ISO / i-IEC 20000 iyinqubo yomhlaba jikelele yokuphathwa kwe-IT (ITSM). Ichaza izidingo futhi inikeza imininingwane ye-IT yokuphatha isevisi (i-SMS) edingekayo ukuze inikeze amasevisi aphethwe ngekhwalithi eyamukelekayo, kanye nesiqondiso sendlela yokubonisa ukuhambisana nomgomo

Le nkambo yezinsuku ezingu-3 ihloselwe labo abafisa ukukhombisa ulwazi lweSisekelo-oluyisisekelo mayelana ne-ISO / IEC 20000 kanye nokusetshenziswa kwalo kumhlangano ohlinzeka ngemisebenzi ye-IT. Lesi sifundo asihlinzeki ngezinga eliphakeme lolwazi lwabahloli bama-auditor bangaphandle, abacebisi noma labo abanomthwalo wokuphatha ukusebenza kwezinga elisezingeni lenhlangano. Abacwaningi bama-auditors, ababonisi kanye nabaqalile ukusebenza bangase bafune ukucubungula izifundo ze-APMG noma izifundo zabahloli bama-Auditor ezinikezela imininingwane eminingi ekusetshenzisweni komgomo. Ukuhlolwa kwesitifiketi se-APMG, okuwukuhlolwa kokukhetha okuningi, kungenziwa ekupheleni kwenkambo.

Izinjongo ze-ISO / IEC 20000 Foundation Training

Ekupheleni kwalesi sifundo umfundi uzokwazi ukuqonda ububanzi, izinhloso kanye nezidingo ezingeni eliphezulu zezinga le-ISO / i-IEC 20000, ukuthi lisetshenziselwa kanjani inhlangano yokuhlinzeka ngemisebenzi ye-IT, kanye nezakhi eziyinhloko zenqubo yokuqinisekisa . Ngokuqondile, umfundi uzoqonda:

  • Isizinda se-ISO IEC 20000
  • Ububanzi nenhloso yezingxenye 1, 2, 3 ne-5 ye-ISO IEC 20000 nokuthi zingasetshenziswa kanjani lezi
  • Amagama abalulekile nezincazelo ezisetshenzisiwe
  • Izidingo eziyisisekelo ze-SMS kanye nesidingo sokuthuthukiswa okuqhubekayo
  • Izinqubo, izinhloso zabo kanye nezidingo ezingeni eliphakeme esimweni somhlinzeki we-IT evamile
  • Izidingo zokusebenzisa izincazelo kanye nezidingo
  • Inhloso yokuhlolwa kwangaphakathi nangaphandle, ukusebenza kwabo kanye nesimiso sokuxhumana
  • Ukusebenza kwe-APMG Certification Scheme
  • Ubuhlobo nemikhuba emihle namazinga ahlobene

Izilaleli ezihlosiwe ze-ISO / IEC 20000 Foundation Course

Le nkambo ihlose abasebenzi kubangaphakathi nezinhlangano zangaphandle zokuhlinzeka ngezinsizakalo ezidinga ukuqonda okuyisisekelo izinga le-ISO / IEC 20000 nokuqukethwe kwalo. Izohlinzeka:

  • Abanikazi benkonzo, abanikazi benqubo kanye nezinye ukuphathwa kwezinsizakalo abasebenzi ngokuqwashisa nokuqonda ukuphathwa kwezinsizakalo ngokusezingeni elijwayelekile le-ISO / i-IEC 20000
  • Abantu abanolwazi ukuqonda izinga le-ISO / i-IEC 20000 nokuthi liphakathi kanjani nenhlangano yabo
  • Abaphathi nabaholi beqembu abanolwazi lwe-ISO / IEC ye-20000 Service Management System (i-SMS)
  • Abacwaningi bangaphakathi, abanikazi benqubo, ababuyekezi benqubo kanye nabahloli abanolwazi oluhle lwezinga le-ISO / IEC 20000, okuqukethwe nokudinga ukubuyekezwa kwangaphakathi, ukuhlolwa nokuhlolwa
  • Ubufakazi bokuthi izihambeli ziye zafinyelela ezingeni lesisekelo solwazi lwezinga le-ISO / i-IEC 20000

Lesi sifundo asihlinzeki ngezinga eliphakeme lolwazi lwabahloli bama-auditor bangaphandle, abacebisi noma labo abanomthwalo wokuphatha ukusebenza kwezinga elisezingeni lenhlangano. Abacwaningi bama-auditors, ababonisi kanye nabaqalile ukusebenza bangase bafune ukucubungula izifundo ze-APMG noma izifundo zabahloli bama-Auditor ezinikezela imininingwane eminingi ekusetshenzisweni komgomo.

Okudingekayo ku-ISO / IEC 20000 Foundation Certification

Awekho okudingekayo ngaphambili kwalesi sifundo njengalokho, nakuba I-ITIL® V3 Foundation Isitifiketi sinconywa kakhulu.

Ukuze uthole olunye ulwazi ngomusa Xhumana nathi.


Izibuyekezo




Isigaba 1Ukuqonda ububanzi be-ISO / IEC 20000, injongo nokusetshenziswa
Ukufunda i-1"Kufanele" futhi "kufanele" izinkulumo
Ukufunda i-2Izimiso zesistimu yokuphatha isevisi
Ukufunda i-3Ubuhlobo be-ISO / i-IEC 20000 ne-ITIL nezinye izindinganiso nezindlela
Isigaba 2Ukuqonda izidingo zesistimu yokuphatha i-ISO / IEC 20000
Ukufunda i-4Izinhloso zesistimu yokuphatha
Ukufunda i-5Imithwalo yemfanelo yokuphatha
Ukufunda i-6Izidingo zomqulu
Ukufunda i-7Ukusebenza kwabasebenzi, ukuqwashisa nokuqeqeshwa
Isigaba 3Ukuqonda izidingo zokuphatha izinsizakalo ze-ISO / IEC 20000
Ukufunda i-8Ukuhlela nokusebenzisa amasevisi amasha noma ashintshiwe
Ukufunda i-9Izinqubo zokuhlinzeka ngezinsizakalo
Ukufunda i-10Izinqubo zobudlelwane
Ukufunda i-11Izinqubo zokuxazulula izinkinga
Ukufunda i-12Lawula futhi ukhulule izinqubo
Isigaba 4Ukwamukela uhlelo, Yenza, Hlola, Yenza umjikelezo ukuze uthuthukise isevisi
Ukufunda i-13Ukuhlela, ukusetjenziswa nokuthuthukisa ukuphathwa kwekonzo ye-IT ukuhlangabezana nesilinganiso se-ISO / i-IEC 20000
Ukufunda i-14Ukufaka isicelo, izidingo ze-scoping kanye nezitatimende ze-Scope
Ukufunda i-15Hlela indlela yokwenza-hlola-isenzo kanye nesicelo sayo ekuphathweni kokusebenza
Isigaba 5Ukubukeza, ukuhlolwa nokuhlolwa kwemisebenzi ye-ISO / IEC ye-20000
Ukufunda i-16Izinhlobo zokubuyekezwa, ukuhlolwa kanye nokuhlolwa okudingwa yizinga elijwayelekile
Ukufunda i-17Izindlela nezindlela ezingasetshenziselwa zona
Ukufunda i-18Yini ehilelekile ekucwaningweni kwangaphandle