I-ISO / i-IEC 20000 Foundation Training Course & Certification
Izilaleli & Izidingo Zokuqala
ISO / IEC I-20000 Foundation Training Training Course Overview
Leli klasi eliqinisekisiwe le-ISO / IEC i-20000 Foundation lilungiselela abalingani besitifiketi sesisekelo. Inikeza ulwazi oludingekayo ukuze uthole ukuqonda okuqukethwe kanye nezidingo ze-ISO / IEC 20000-1: I-2011 standard international yokuphathwa kwe-IT (ITSM). Thola indlela imikhuba engayamukela ngayo inhlangano ukuletha izinsizakalo eziphethwe, ukuthuthukisa njalo lezo zinsizakalo nokufezekisa isitifiketi ku-ISO / IEC 20000-1.ISO / i-IEC 20000 iyinqubo yomhlaba jikelele yokuphathwa kwe-IT (ITSM). Ichaza izidingo futhi inikeza imininingwane ye-IT yokuphatha isevisi (i-SMS) edingekayo ukuze inikeze amasevisi aphethwe ngekhwalithi eyamukelekayo, kanye nesiqondiso sendlela yokubonisa ukuhambisana nomgomo
Le nkambo yezinsuku ezingu-3 ihloselwe labo abafisa ukukhombisa ulwazi lweSisekelo-oluyisisekelo mayelana ne-ISO / IEC 20000 kanye nokusetshenziswa kwalo kumhlangano ohlinzeka ngemisebenzi ye-IT. Lesi sifundo asihlinzeki ngezinga eliphakeme lolwazi lwabahloli bama-auditor bangaphandle, abacebisi noma labo abanomthwalo wokuphatha ukusebenza kwezinga elisezingeni lenhlangano. Abacwaningi bama-auditors, ababonisi kanye nabaqalile ukusebenza bangase bafune ukucubungula izifundo ze-APMG noma izifundo zabahloli bama-Auditor ezinikezela imininingwane eminingi ekusetshenzisweni komgomo. Ukuhlolwa kwesitifiketi se-APMG, okuwukuhlolwa kokukhetha okuningi, kungenziwa ekupheleni kwenkambo.
Objectives of ISO/IEC 20000 Foundation Training
Ekupheleni kwalesi sifundo umfundi uzokwazi ukuqonda ububanzi, izinhloso kanye nezidingo ezingeni eliphezulu zezinga le-ISO / i-IEC 20000, ukuthi lisetshenziselwa kanjani inhlangano yokuhlinzeka ngemisebenzi ye-IT, kanye nezakhi eziyinhloko zenqubo yokuqinisekisa . Ngokuqondile, umfundi uzoqonda:
- The background to ISO IEC 20000
- The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
- Amagama abalulekile nezincazelo ezisetshenzisiwe
- Izidingo eziyisisekelo ze-SMS kanye nesidingo sokuthuthukiswa okuqhubekayo
- Izinqubo, izinhloso zabo kanye nezidingo ezingeni eliphakeme esimweni somhlinzeki we-IT evamile
- Izidingo zokusebenzisa izincazelo kanye nezidingo
- Inhloso yokuhlolwa kwangaphakathi nangaphandle, ukusebenza kwabo kanye nesimiso sokuxhumana
- Ukusebenza kwe-APMG Certification Scheme
- Ubuhlobo nemikhuba emihle namazinga ahlobene
Intended Audience for ISO/IEC 20000 Foundation Course
Le nkambo ihlose abasebenzi kubangaphakathi nezinhlangano zangaphandle zokuhlinzeka ngezinsizakalo ezidinga ukuqonda okuyisisekelo izinga le-ISO / IEC 20000 nokuqukethwe kwalo. Izohlinzeka:
- Abanikazi benkonzo, abanikazi benqubo kanye nezinye ukuphathwa kwezinsizakalo abasebenzi ngokuqwashisa nokuqonda ukuphathwa kwezinsizakalo ngokusezingeni elijwayelekile le-ISO / i-IEC 20000
- Abantu abanolwazi ukuqonda izinga le-ISO / i-IEC 20000 nokuthi liphakathi kanjani nenhlangano yabo
- Abaphathi nabaholi beqembu abanolwazi lwe-ISO / IEC ye-20000 Service Management System (i-SMS)
- Abacwaningi bangaphakathi, abanikazi benqubo, ababuyekezi benqubo kanye nabahloli abanolwazi oluhle lwezinga le-ISO / IEC 20000, okuqukethwe nokudinga ukubuyekezwa kwangaphakathi, ukuhlolwa nokuhlolwa
- Ubufakazi bokuthi izihambeli ziye zafinyelela ezingeni lesisekelo solwazi lwezinga le-ISO / i-IEC 20000
Lesi sifundo asihlinzeki ngezinga eliphakeme lolwazi lwabahloli bama-auditor bangaphandle, abacebisi noma labo abanomthwalo wokuphatha ukusebenza kwezinga elisezingeni lenhlangano. Abacwaningi bama-auditors, ababonisi kanye nabaqalile ukusebenza bangase bafune ukucubungula izifundo ze-APMG noma izifundo zabahloli bama-Auditor ezinikezela imininingwane eminingi ekusetshenzisweni komgomo.
Prerequisites for ISO/IEC 20000 Foundation Certification
Awekho okudingekayo ngaphambili kwalesi sifundo njengalokho, nakuba I-ITIL® V3 Foundation Isitifiketi sinconywa kakhulu.
Ukuze uthole olunye ulwazi ngomusa Xhumana nathi.
ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon
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