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Innovative Technology Solutions

Corporate training partner

MB-240T00: Microsoft Dynamics 365 Field Service Certification Training Course

Microsoft Dynamics 365 Field Service training course supports organizations to deliver onsite service to customer locations. This course combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.

4695 Ratings
4.6/5

5192 Learners

Course Overview

Microsoft Dynamics 365 Field Service training course supports organizations to deliver onsite service to customer locations. This course combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.

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Key Features

Training Options

Self-Paced eLearning

19,999
  • Lifetime access to recorded self-paced eLearning course created by industry experts
  • 3.simulation test for Practice
  • 24x7 learner assistance and support

Corporate Training

Customized
  • Live Instructor Led / Campus delivery model
  • Flexible pricing options according to your requirements
  • Pre & Post evaluation test for comparison
  • 24x7 support & assistance

Course Prerequisites

  • Basic Computer Knowledge.

After completion of this course; you will be able to:

  • Improve first time fix rate
  • Complete more service calls per technician per week
  • Manage follow-up work & take advantage of upsell and cross sell opportunities
  • Reduce travel time, mileage, and vehicle wear and tear
  • Organize & track resolution of customer issues
  • Communicate an accurate arrival time to customers
  • Provide accurate account & equipment history to the field technician
  • Keep customers updated with the status of their service call and when it’s resolved
  • Schedule onsite visits when it’s convenient for the customer
  • Avoid equipment downtime through preventative maintenance

Course Content

  • Configure Microsoft Dynamics 365 Field Service
  • Configure bookable resources
  • Schedule crews, facilities, and resource pools
  • Work order management, agreements, inventory and purchasing
  • Manage incident types
  • Inspections
  • Manage scheduling options
  • Customize the schedule board
  • Deploy Resource Scheduling Optimization (RSO)
  • Get started with the Field Service mobile app
  • Customize and configure the mobile app
  • Integrate Remote Assist
  • Configure Field Service work orders
  • Customer assets
  • Create work orders from IoT data
  • Create custom apps
  • Gather feedback with Customer Voice

Training Completion Certificate

ITS SAMPLE Certificate e1547707294913

Reviews

Why Innovative Technology Solutions

Our Virtual Instructor Led Training model brings classroom learning experience online. With our world-class LMS instructor-led training, self-paced E-learning and personalized mentoring you will get an immersive first-class learning experience.

Self-Paced E-learning

A self-paced e-learning with recorded video sessions that you can access anytime without going beyond your comfort zone.

Live Virtual Classroom

An interactive classroom style virtual instructor led training to engage and learn more alongside your peers with a live trainer.

Learner's Community

A Social forum where you can ask your questions, one of our expert will reply you within 24 hours on that community.

Online Access of Labs

Online access of practise labs that you can access anytime, anywhere your machine.

Industry Based Projects

Real-time Industry based projects will be shared by the trainers throughout the program

24/7 Assistance

Get engaged with integrated support assistance on your desktop and mobile learning

FAQs

Trainer will be Microsoft certified having more than 15 years of experience in training and working in the IT field.

Our Online classroom (Instructor-Led) training for Microsoft Excel will be conducted via live streaming app like zoom, Web-ex, or blue jeans by an Microsoft certified trainer having experience of more than 15 years in IT domain & training.