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Innovative Technology Solutions

Corporate training partner


3652 Ratings

4658 Learners


ServiceNow training provides comprehensive education on utilizing the ServiceNow platform for IT service management and automation. Participants learn to streamline workflows, manage incidents, and automate business processes through hands-on exercises and real-world scenarios. Available in various formats, including online courses and instructor-led sessions, ServiceNow training caters to diverse learning preferences. The curriculum covers essential topics such as IT operations management, IT asset management, and custom application development. By completing ServiceNow training, professionals can enhance their skills and contribute to improved efficiency and productivity within their organizations.

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Key Features

Lab Requirement

Training Options

Self-Paced eLearning

On Demand
  • Lifetime access to recorded self-paced eLearning course created by industry experts
  • 3 simulation mock test papers for Practice
  • 24x7 learner assistance and support

Service Now Corporate Training

  • Live Instructor Led / Campus delivery model
  • Flexible pricing options according to your requirements
  • Pre & Post evaluation test for comparison


Day 1

Training Outcome

0.1 What is ServiceNow
0.2 SaaS, PaaS
0.3 Service Now Architect
0.4 Cloud Basics
0.5 Tyoe Of Cloud
0.6 Advntage/Dis-Advantages of Cloud

Lab Exercise


Training Outcome

1.1. UI Essentials
1.2. List and Form Administration

Lab Exercise

• Log on to your developer instance
• Create and Edit Favourite
• Customize and Brand your Instance
• Personalized your instance
• View Incidents
• Create Incidents and tag it
• Working with List Filters
• Enabling the Plugins

Training Outcome

2.1 Configure User Account
2.2 Add Groups and Roles

Lab Exercise

• Add Users
• Add New Groups and associate it with new User
• Assign Role to New Group
• Add User to New Group
• Create and Test an Assignment Rule

Day 2

Training Outcome

3.1 Table
3.2 Import Set
3.3 CMDB
3.4 Reporting
3.5 Create new Update Set
3.6 Retrieve an Update Set

Lab Exercise

• Create New Table
• Add fields in the Table
• Design a Form
• Create Application Menu and Module
• Create Import Set, Transform Map and Import Data
• Extend an existing CI table to create a new CI class
• Configure a form for the new CI class
• Create a suggested relationship for the new CI class.
• Explore Reporting application
• Add a Report to the ITIL home page
• Review Report Types
• Moving code from One participant Instance to another participany instance

Day 3

Training Outcome

4.1 Knowledge Management
4.2 Service Catalog
4.3 Workflows
4.4 SLA

Lab Exercise

• Review Knowledge Categories
• Configure Knowledge Base Publish Workflow
• Create and publish new Knowledge Base
• Attach Knowledge Base article to Incident
• Create Catalog items and add variable
• Modify Validate the Service Catalog Item request workflow
• Configure SLA

Training Outcome

5.1 Policies and Interactions
5.2 Application Security
5.3 Notifications.

Lab Exercise

• Create and Modify UI Policies, UI Policy Actions and UI Actions
• Create business Rule
• Create Client script
• Provide Application and Module access to specific role
• Create Notification
• Check Email Log

Why Innovative Technology Solutions

Our Virtual Instructor Led Training model brings classroom learning experience online. With our world-class LMS instructor-led training, self-paced E-learning and personalized mentoring you will get an immersive first-class learning experience.

Self-Paced E-learning

A self-paced e-learning with recorded video sessions that you can access anytime without going beyond your comfort zone.

Live Virtual Classroom

An interactive classroom style virtual instructor led training to engage and learn more alongside your peers with a live trainer.

Learner's Community

A Social forum where you can ask your questions, one of our expert will reply you within 24 hours on that community.

Online Access of Labs

Online access of practise labs that you can access anytime, anywhere your machine.

Industry Based Projects

Real-time Industry based projects will be shared by the trainers throughout the program

24/7 Assistance

Get engaged with integrated support assistance on your desktop and mobile learning